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Mercedes-Benz of Smithtown

St. James, NY

4.6
1,023 Reviews

630 Middle Country Road

St. James, NY

11780

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Showing 1,023 reviews

July 12, 2018

All around excellent!!! From the minute you walk in and are greeted by the receptionist all staff were courteous,honest, patient. After deciding and signing there were no More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adnan Baig , Valentine Horvath IV
Jul 13, 2018 -

Mercedes-Benz of Smithtown responded

Hi Donna, Thank you for sharing this great review! It's so wonderful to hear that Valentine and the team provided you with such transparent and overall pleasant service! We hope that you are enjoying your new vehicle, and we hope to see you again when it is ready for service!

July 05, 2018

Overall experience went well Rob Picone has been my service advisor for many years. Rob has been professional and accommodating when my vehicle needs service. I’ve been very happ More

by Tufano MB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James O'Connor, Rob Picone
Jul 09, 2018 -

Mercedes-Benz of Smithtown responded

Thanks so much for the kind review and for your loyalty to Mercedes-Benz of Smithtown! It's a pleasure to know that Rob has been able to provide you with top-notch service over the years, and we're so thrilled that you are so content with our dealership! We hope to continue working with you for years to come!

July 05, 2018

Always a pleasure Only problem this time after service they couldn't find my car. Went to Rob Picone he found it. Been dealing with Rob for 3 years. He is the "BEST" More

by Benz123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Picone
Jul 09, 2018 -

Mercedes-Benz of Smithtown responded

Thank you for doing business with us at Mercedes=Benz of Smithtown. We're so pleased that Rob was able to make things right for you, as he does consistently. We hope to be given the opportunity to offer you even better service in the future.

July 04, 2018

Fantastic Experience My experience with Mercedes-Benz of Smithtown was exceptional. The sales associate Valentine had great customer service from start to finish. Valentin More

by Meica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Adnan Baig , Valentine Horvath IV
Jul 05, 2018 -

Mercedes-Benz of Smithtown responded

Congratulations on your new Mercedes-Benz! It's a pleasure to know that Valentine provided you with extraordinary service from start to finish, and that he ensured that you were fully educated and confident about your vehicle. We hope to work with you again in the future!

July 04, 2018

Thank you for your assistance Fritz. The process was fast, I was able to pick up my car the next day. I am very happy with my purchase. More

by Larai
Recommend Dealer
Yes
Employees Worked With
Fritz Jean
Jul 05, 2018 -

Mercedes-Benz of Smithtown responded

Thanks so much for sharing your positive words! We're so glad that you are so content with your new vehicle, and that your experience was so quick and efficient! Drive safe! We hope to hear from you again the next time you are in need of automotive assistance!

July 04, 2018

professional and customer service great experience from the moment we walked in to the showroom from the receptionist to the staff especially Valentine Horvath could not have been better. th More

by jeffselect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adnan Baig , Valentine Horvath IV
Jul 05, 2018 -

Mercedes-Benz of Smithtown responded

Hi Jeff, It's so awesome to hear that you had such a positive buying experience, and that you are so confident in Valentine and his services! We hope that you enjoy your vehicle. Please feel free to reach out if you are ever in need of further assistance!

July 03, 2018

Service Great service technician kept me informed of the status and of my car each day Completed the service on time Returned my car washed and vacuumed More

by DT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Romeo
Jul 05, 2018 -

Mercedes-Benz of Smithtown responded

It's so great to hear that Joe kept you informed throughout your visit, and that he ensured that your service was completed to perfection! We're so glad that you are content with your experience!

July 03, 2018

Paul is Simply Amazing Paul went above and beyond what is expected of a salesman. He met all of my needs and more and listened to me every step of the way. He's pretty funny More

by heathertierney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul DeMicco
Jul 05, 2018 -

Mercedes-Benz of Smithtown responded

Hi Heather, It's a pleasure to know that Paul was so helpful to you, and that you are so satisfied with your overall experience. We hope that you are enjoying your new Mercedes-Benz, and we can't wait to continue working with you in the future!

July 02, 2018

Rob was great 👍 Rob was great , I went and was dropped at my restaurant so thanks Rob I will be going there tomorrow to get my schedule service completed More

by Jack Idnani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Picone
Jul 03, 2018 -

Mercedes-Benz of Smithtown responded

Hi Jack, Thanks for the 5-star rating! We're thrilled that you are so content with your service experience thus far! We hope to work with you again in the future!

July 02, 2018

Great! Hi my name is Melvin and my sales person was Fritz Jean and he was awson! Leasing my Mercedez from him was a great experience. No issues at all. More

by bradmm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fritz Jean
Jul 03, 2018 -

Mercedes-Benz of Smithtown responded

Hi Melvin! We're so happy that you are so content with Fritz's assistance, and that he was able to make your buying experience so hassle-free! We hope that you enjoy your new vehicle!

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