Mercedes-Benz of Smithtown

Great dealership and they really made me feel special. They went out of their way to find me a car in my price range. I highly recommend They went out of their way to find me a car in my price range. I highly recommend More

After purchasing Mercedes vehicles from Smithtown of New York for over 20 years, we will take our business elsewhere due to the lack of respect we felt as customers as well as incompetence of staff, in our York for over 20 years, we will take our business elsewhere due to the lack of respect we felt as customers as well as incompetence of staff, in our opinion, during the purchasing process. At the end of March. 2022, we finally are able to take the car that was purchased on Jan 15. 2022 out of our driveway. We paid for the car totally with cash, yet we had to negotiate, beg and plead for a title to the vehicle. They insisted on working with a third party agency here in San Antonio, Texas to secure registration paperwork and tags. As we have handicap tags, that needs to be done by us in our own tax office. After waiting weeks to receive tags and title from Smithtown, was told that additional funds of $360.60 was due and I would need to provide my card number over the phone. Part of this was $194.53 that was a penalty being charged by the third party in Texas as Smithtown had delayed the transaction. I was not told the reason I had to pay more, just that it had to come from me. I challenged the manager, Gary Gentila, about these charges telling him I was presenting this to better business bureau as these were not my charges. As of today, I have not received $194.53 of my money back as has been promised. We have made 2 visits to our local tax office and finally were able to exchange the wrong tags that Smithtown sent for correct disabled veteran tags. I do believe we military families can do better than deal with likes of a business like Smithtown. Hard to believe after all, this is a Mercedes dealer! More

Had a great experience the friendly sales people the general personnel was very attentive and respectful nice clean area and very polite general personnel was very attentive and respectful nice clean area and very polite More

I got my E class from here and it was smoothest purchased I even had no hassle. The sales consultant Sophia DiBlanda was amazing, Sopiha explained everything about the car very well, highly recommended Sopih I even had no hassle. The sales consultant Sophia DiBlanda was amazing, Sopiha explained everything about the car very well, highly recommended Sopiha as a sales consultant. Paperwork didn’t feel like I purchasing something big. In future if I get Benz again I know where to go. More

My experience has been absolutely stellar. Anthony Alfieri was and is my point of contact. The purchase went smoothly thanks to Fritz, and Anthony spent over an hour explaining all the features of the Alfieri was and is my point of contact. The purchase went smoothly thanks to Fritz, and Anthony spent over an hour explaining all the features of the car and helped me connect my phone etc. What is also important, is support after the sale. This is something not to be overlooked. I know if I have any questions I can always text Anthony. I did once already, and Anthony got back to me quickly. It feels good to have this level of support. I am in full agreement with my fellow reviewers that the Smithtown dealership stands head and shoulders above the rest. More

Sophia was great! Between her & Fritz in finance, I walked in on a Saturday and left that same day with my new car. walked in on a Saturday and left that same day with my new car. More

I had a great adviser Peter Laniglois who mad purchasing a 122k auto easy and the dealership and service department is second to none a 122k auto easy and the dealership and service department is second to none More

They have it all good service , sales very helpful in putting together new vehicle and delivering it with instructions. putting together new vehicle and delivering it with instructions. More