Mercedes-Benz of Smithtown

Another smooth transaction We just leased our new E350. Alan was, once again, a pleasure to deal with. He made the process painless and minimized any work on our part. Vince was We just leased our new E350. Alan was, once again, a pleasure to deal with. He made the process painless and minimized any work on our part. Vince was equally as professional and we can only give the highest praise to the dealership in general. More

poor management communication I bought my ML 350 from this dealer on February 2015 , sales person and financial manager called all the time to close the deal and to offer ridicule I bought my ML 350 from this dealer on February 2015 , sales person and financial manager called all the time to close the deal and to offer ridicule expensive extended warranties and extras . After I was sold an undisclosed smoker car , they replaced it with a newer one at a more costlier price. Well, we finally closed on the new deal and it was very clear from day one that the vehicle was a company car and the finance and title should be under the company name for liability and tax reasons . As soon as the title arrived from DMV 30 days later , it was under my personal name , I called the sales person and he told me he would take care of it and someone would call me . 2 weeks later still nobody called me . I went personally to the dealer with a copy of the title , gave it to the sales guy , he told me he would take care of it . 2 month later still nobody called me . I called a month ago again and the receptionist took my info and told me that someone would call me to take care of it . A month later still nobody called me . I went to the dealer last week for service and tired of this title issue , I approached the financial manager at his back office , he seemed little irritated that I showed up unannounced , with a not so friendly face he took my information in a piece of paper while continuing taking care of something on his computer screen , he told me someone will call me and he dispatched me without any courtesy , leaving me with the impression he was doing more important things than my 5 month old unresolved concern . Well , a week later , still nobody called me to resolve the title issue of my Benz to be put on under my company name . I guess I will have to go to the local DMV this week to take care of the title myself on my own time and expense plus taking time off from work . Service department is awesome and they bend backwards for you ,but sales , management and office personnel are terrible , you will not heard from them after the sale , and you always have to call several times to resolve issues , so if you have a paper work problem or issues , well .... good luck , you are on your own . Bad experience for me , I would go somewhere else to buy a Benz and service the car here later , just my two cents More

Excellent Service from Start to Finish Worked with Alan to buy a 2012 AMG Wagon. Alan made the transaction painless and easy. The closing with Vince Ciuffo was super smooth, easy and quic Worked with Alan to buy a 2012 AMG Wagon. Alan made the transaction painless and easy. The closing with Vince Ciuffo was super smooth, easy and quick. A great experience and one I would thoroughly recommend. More

A Pleasure Alan was extremely helpful. I did not feel pressured at all and he was there to answer all questions. Ended up getting the best deal here at Smithtown Alan was extremely helpful. I did not feel pressured at all and he was there to answer all questions. Ended up getting the best deal here at Smithtown and will definitely come back in the future. Alan is a real nice guy that is a pleasure to deal with. More

Great Service I always have a great experience whenever I take my 2014 Mercedes Benz E350 to get serviced The service advisor Ray Davino is always professional, co I always have a great experience whenever I take my 2014 Mercedes Benz E350 to get serviced The service advisor Ray Davino is always professional, courteous, detailed, prompt, and very thorough, I would highly recommed this dealership and Ray Davino, More

Amazing service!! Alan was amazing from start to finish. He listened to my concerns and found the car that met my needs and desires. Usually, you feel pressured by sale Alan was amazing from start to finish. He listened to my concerns and found the car that met my needs and desires. Usually, you feel pressured by salesman but not at this dealership. Everything went smoothly and all seemed to be concerned with making me feel comfortable. More

Pleasurable experience. Would definitely recommend! Alan was extremely helpful. I did not feel pressured at all and he was there to answer all questions. Ended up getting the best deal here at Smithtown Alan was extremely helpful. I did not feel pressured at all and he was there to answer all questions. Ended up getting the best deal here at Smithtown and will definitely come back in the future. More

AS GOOD AS IT GETS My wife and I were trying to decide between a few different cars, Mercedes being one of them. We had spoke to Alan Stricoff on the phone and visited My wife and I were trying to decide between a few different cars, Mercedes being one of them. We had spoke to Alan Stricoff on the phone and visited the dealership a few times over a couple of months browsing and asking questions. Alan always gave us his full attention and never pressured us in any way. When we finally made the decision to lease a new C-300, Alan was on vacation. I took a chance and e-mailed him, he answered immediately told me he had the car we wanted held and what the price would be. Being that we took so much time to make a decision I had plenty of time to extensively research (thanks to the internet) what would be a good deal on this car. Without any negotiation Alan gave us a great price, better than I even thought was attainable. I can't say enough about this dealership and every employee we had interacted with from the receptionist to the two gentlemen that explained how to use the extensive amount of technology in the car. A stress free, very professional experience from start to finish. I highly recommend this dealership. More

Happy birthday to me. I had been looking for a newer Mercedes for a while, dealers and the internet, I had 2 different models in mind, contacted Alan on line and got all I had been looking for a newer Mercedes for a while, dealers and the internet, I had 2 different models in mind, contacted Alan on line and got all the info ,made an appointment when we meet he was so helpful, took one of the cars for a spin, the one model I had doubts about , well it only took 15 min I chose the sedan , thank you so much Alan you were so professional, and the time you took to show me the new thing on the car, great experience, . And Vincent thanks for the easy transaction with the rest of the car .Love my car , regards Lena More

Brand New ML 350 I picked up a 2015 ML 350 from Peter Langlois and he gave us white glove service from start to finish. Even gave us a great wine gift basket to say th I picked up a 2015 ML 350 from Peter Langlois and he gave us white glove service from start to finish. Even gave us a great wine gift basket to say thank you to us! Great experience More