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Mercedes-Benz of South Bay

Torrance, CA

4.5
807 Reviews

3233 Pacific Coast Hwy

Torrance, CA

90505

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Showing 807 reviews

March 24, 2022

It is very frustrating when not only does the issue not get fixed multiple times, but the service advisor does not return my texts or calls. It's exhausting and I do not plan to return to this dealership i More

by Adie
Recommend Dealer
No
Employees Worked With
Frank
Mar 28, 2022 -

Mercedes-Benz of South Bay responded

Hi Adie, we appreciate you taking the time to respond. The staff at Mercedes-Benz of South Bay take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.

March 23, 2022

I have had a very uneven experience with this dealership. Some good, some bad: purchase was easy, can't say the same about the service department. I suppose part of my opinion is based on the fact that I h More

by thefaulkners
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Naomi
Mar 26, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 513-5300. We hope to hear from you.

March 23, 2022

The employees that greeted me at the entrance were wonderful The service rep, Frank Perri is thorough. Just excellent! I thank him!! More

by barbkauai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Frank Perri
Mar 26, 2022 -

Mercedes-Benz of South Bay responded

Hi Barbkauai, it is great to read such wonderful comments about your recent experience with us! Feel free to stop by if you ever need any more help.

March 23, 2022

My appointment was recognized & expected. Everyone was ready to do business in a very friendly and organized manor. I interfaced with 4 people and it was flawless. Follow up was exactly More

by joanmc8921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Niomi
Mar 26, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 23, 2022

South Bay Mercedes servicer department has always been great to The Manning family and looking forward to service out car in the future. Great Service Frank P., More

by Ron_C_Manning
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perry
Mar 26, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 22, 2022

Yes Auto Nation employees very polite courteous and helpful and very professional! I am 100% satisfied More

by mayragrss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monica
Mar 26, 2022 -

Mercedes-Benz of South Bay responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 22, 2022

Eduardo Bacilio, Mark Derambakhsh and Emily Admas made all possible for me too get the car I liked at the best price possible. Thank you also to Allam Kordaba in Finance for finalizing the deal. More

by elstefg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Bacilio, Mark Derambakhsh and Emily Adamas ; Allam Kordaba
Mar 27, 2022 -

Mercedes-Benz of South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Apr 13, 2022 -

elstefg responded

My original four stars review was the correct one. As much as I want to give 5 stars , I cannot.

March 22, 2022

0n time and very professional! !! I went in for recall and right away made appointment Thank you More

by masinog
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naomi
Mar 26, 2022 -

Mercedes-Benz of South Bay responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 21, 2022

This dealership is wonderful. Everyone is very courteous and helpful and efficient. I had to bring my car in for service and also a buy out and I was treated very well. I love More

by loredonas6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Perri
Mar 27, 2022 -

Mercedes-Benz of South Bay responded

Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!

March 20, 2022

Colin Flores did a wonderful job to search a car to match my request which was not to easy with current market More

by sachikodegruy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Flores
Mar 23, 2022 -

Mercedes-Benz of South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Bay! Don't hesitate to call us if you ever need anything. Be safe on the road!

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