Mercedes-Benz of South Charlotte

One word: Ty Coyle! If I could give Ty ten stars, I absolutely would. From beginning to end, he went above and beyond to help me throughout my car-buying process. Ty If I could give Ty ten stars, I absolutely would. From beginning to end, he went above and beyond to help me throughout my car-buying process. Ty is the kind of general manager that every general manager should strive to be—professional, attentive, compassionate, and genuinely committed to doing what is right for the customer. What impressed me most was that Ty truly listened. He took the time to understand my concerns, treated me like a person rather than just another sale, and remained involved throughout the entire process. His empathy, patience, kindness, and exceptional leadership completely changed my experience and restored my confidence in the dealership. It is rare to encounter a general manager who is willing to be so hands-on and personally invested in ensuring a customer feels heard, valued, and taken care of. Ty didn’t simply manage the situation—he managed it with integrity, grace, and genuine care. Ty Coyle is an outstanding leader and an even better person. Mercedes-Benz of South Charlotte is incredibly fortunate to have him representing its dealership. I cannot thank him enough for everything he did to make this experience a positive one. Ten stars would still not be enough! More

I want to give a very special shoutout to Darius Brown! What started as a frustrating issue with my vehicle turned into a truly memorable experience, thanks to Darius and General Manager Ty. From the momen What started as a frustrating issue with my vehicle turned into a truly memorable experience, thanks to Darius and General Manager Ty. From the moment Darius stepped in, he was personable, kind, patient, and attentive. He listened to my concerns, kept me informed, and went above and beyond to make sure I felt heard, valued, and taken care of throughout the entire process. Calling all my Sorors—Darius is an Omega Man, and that made the experience even better! #ColemanLove Exceptional customer service can make all the difference, and Darius definitely delivered. If you’re looking to purchase a vehicle, be sure to call Darius Brown. He will make the process enjoyable and take great care of you! More

Excellent experience with David Rodriguez. Super friendly, knowledgeable, and made the process of buying my Sprinter easy and stress-free! I purchased out of state, yet they made me feel like Super friendly, knowledgeable, and made the process of buying my Sprinter easy and stress-free! I purchased out of state, yet they made me feel like family! If you’re buying a sprinter, David is your man! Shoutout to Gio Rodriguez as well for making the paperwork quick and painless! Thank you More

Excellent service from Gary Childers and Pat Oberer. I could not be happier with my new Mercedes Benz. I could not be happier with my new Mercedes Benz. More

Jonathan’s quality customer service and comment to excellence is unmatched 10 out of 10 excellence is unmatched 10 out of 10 More

I have going to Mercedes Benz of South Charlotte for over 15 years; both to buy Mercedes and have them serviced. This is a great dealership! I will start with the service area. Immediately when I arrive I 15 years; both to buy Mercedes and have them serviced. This is a great dealership! I will start with the service area. Immediately when I arrive I am greeted by Oscar, who then informs my service advisor Bryan G. that I have arrived. Bryan then greets me and we go over work and cost of items I have noticed. But Brian goes one step further. Before I arrive he has reviewed the maintenance schedule for the car and makes recommendations for what else is due for service. Brian then notifies me of when the car will be ready, any other problems noticed by their very professional mechanics and promptly returns any calls I make. All in all a superb service experience. On the sales side I recently purchased a new E350 from this dealership. This is my fourth Mercedes purchased from this dealership all with the same salesman Gary C. On this particular car Gary knew I was looking for an E class preferably black with a non black interior. Out of the blue he called me one day and told me one had come in. We went over options and a few other details and I purchased it over the phone. That is my level of trust in Gary. I got a fair price on my trade in arranged financing through MB and completed the sale. The closing of the sale was done by Gio who went over warranty info and other options available. I purchased the seven year extended warranty and everything went smoothly. Finally Jonathan gave my wife and I an orientation on the car. This is a first class superb dealership--Highly Recommend. More

Our second vehicle from Mercedes Benz of South Charlotte. I'd say this is the best dealership I've ever seen. All the staff are extremely professional, helpful, and top-notch. David, Stephanie, Jonathan, Je I'd say this is the best dealership I've ever seen. All the staff are extremely professional, helpful, and top-notch. David, Stephanie, Jonathan, Jeff, and the others handled the process perfectly. David Rodriguez was the first person I met in this dealership, and he helped for our both vehicles with his other team mates. If you are considering buying a Mercedes, I highly recommend consulting them. More

Five stars says it all. We experience no pressure, open communication and a very pleasant experience. Thanks We experience no pressure, open communication and a very pleasant experience. Thanks More

We just bought a new vehicle from David Rodriguez at Mercedes-Benz South Charlotte, and it was the best car-buying experience I've ever had. They were incredibly knowledgeable, patient, and never made m Mercedes-Benz South Charlotte, and it was the best car-buying experience I've ever had. They were incredibly knowledgeable, patient, and never made me feel pressured. The entire process—from the test drive to the final paperwork—was transparent and straightforward. Highly recommend!" Thank you! David Rodriguez More

Painless treet you like a human got the best intrest would go back service is great would go back service is great More