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Mercedes-Benz of South Charlotte
Pineville, NC
1,244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,244 reviews
April 24, 2024
Extremely disappointed by service departments workers arrogance and unprofessionalism. Brought my used AMG for a transmission diagnostics, as it was a bit slipping. After the $1200 service, transmission arrogance and unprofessionalism. Brought my used AMG for a transmission diagnostics, as it was a bit slipping. After the $1200 service, transmission function became much worse. We addressed it the next day, A mechanic, Paul Newman, admitted, transmission is clanking now, though he was mocking us for getting a vehicle from the independent dealer. Also, now my car is coasting back at the stoplights! So, the only recommendation is to change the whole unit for $13,000!! I asked what exactly is wrong, but only got one answer: the whole unite failed. It was not the issue before! Simply not true! I can’t express my disappointment enough. A total denial from the service manager on doing anything wrong, and no constructive solution. Manager's name is Andrew Newman. Any conflict of interest? Totally a horrible experience. No desire to help customer. No knowledge. Poor communication skills. Unprofessional approach. Definitely do not recommend. More
by Tanya T
Employees Worked With
Edward , Aundre Newman, Paul Newman
Helpful April 24, 2024
Darius Brown has sold this family several cars over several years. The Harrow family lives in Atlanta & only shops at the Mercedes-Benz of South Charlotte because of the exceptional service from beginn several years. The Harrow family lives in Atlanta & only shops at the Mercedes-Benz of South Charlotte because of the exceptional service from beginning to end by Mr. Brown. Always a great experience! More
by RAIRE TRAINING
Employees Worked With
Darius Brown
April 19, 2024
Excellent customer service. I worked with David Rodriguez. He was responsive and knowledgeable. He respected my timeline, but made sure I was comfortable with the process. Top n I worked with David Rodriguez. He was responsive and knowledgeable. He respected my timeline, but made sure I was comfortable with the process. Top notch salesman. The management, financial and concierge team members were also fantastic to work with. They continue to demonstrate their expertise and every step of the car buying experience. Thank you MB South Charlotte. More
by jberrycandelario
Employees Worked With
Jonathan Emmanuel 5/5, David Rodriguez, Jeff Gourd, Marc Bartalini
April 17, 2024
Exceptional service, smooth transaction, and love my new Mercedes. Highly recommend this dealership, the customer service is exceptional! Mercedes. Highly recommend this dealership, the customer service is exceptional! More
by Kira
Employees Worked With
Darius Brown, Pat Oberer
April 03, 2024
My wife and I purchased a used Lexus yesterday from Mercedes Benz of South Charlotte. The vehicle was represented accurately on line and this dealership was simply spectacular. The entire process was Mercedes Benz of South Charlotte. The vehicle was represented accurately on line and this dealership was simply spectacular. The entire process was perhaps our best experience in the purchase of an automobile. Our sales representative, Raj was an unexpected bonus. He is not the average car dealer. He was professional, articulate and pleasant. Rather than a business transaction, our experience was more like a visit with a friend. In closing, this experience was everything I expected from a dealership owned by Roger Penske. Totally professional…………….. More
by agg714
Employees Worked With
Raj Madan
March 28, 2024
David Rodriguez was outstanding helping us select a great new vehicle. His professionalism and magnetic personality created a wonderful car buying experience. Mercedes-Benz of South Charlotte has got it toge new vehicle. His professionalism and magnetic personality created a wonderful car buying experience. Mercedes-Benz of South Charlotte has got it together people. Go there and see David. More
by pmarkrodz
Employees Worked With
David Rodriguez
March 25, 2024
There is simply not a better group of people to work with than MB South Charlotte. Everyone there was a pleasure throughout the whole process, and they really do treat you like friends and family. than MB South Charlotte. Everyone there was a pleasure throughout the whole process, and they really do treat you like friends and family. More
by Randall
Employees Worked With
David Rodriguez, Jeff Gourd
March 23, 2024
Loooovvvveee this dealership! My 2nd vehicle purchase here and have all my maintenance and service done here as well. Top notch customer service in sales, Gary Childers, to fin My 2nd vehicle purchase here and have all my maintenance and service done here as well. Top notch customer service in sales, Gary Childers, to finance, Jeff, to tech services, Jonathan. I'm not buying a car anywhere else! More
by nlforcier
Employees Worked With
Gary Childers, Jeff Gourd
