"My Best Car Buying Experience"
I reached out to Mercedes on their website and was connected to Darrell Kimrey. I had inquired about sedan options and let him know my budget. We set up an appointment for a test drive the next day. Darrell had already picked out a few options that he thought would work out best for me. The first car he had picked out was "love at first site". We quickly did a test drive and went back to negotiate. For the first time ever, the car buying experience was easy. My husband had a prior appointment so we left and came back to pick up the car. It was a no nonsense pleasurable experience. Jonathan Emmanuel spent a good amount of time explaining and teaching us about all the functions the car has to offer. He was very patient with all the questions that I presented. One thing that stood out that everyone we interacted with said "welcome to the Mercedes Family." I don't know why but it really meant a lot and they all seemed sincere. I usually dreed going to a car dealership but this was truly a remarkable experience. Thank you for everything you do for your "family".
Employees Worked With
Other Employees :
"Easy transaction, Gary Childers was an excellent salesman..."
Easy transaction, Gary Childers was an excellent salesman to work with! I walked away with the vehicle I’d been shopping for at a great value! Well pleased!
"Eduardo worked hard to deliver a great experience"
Everyone at the dealership worked very hard to make sure that I was comfortable and well taken care of while waiting for my new car to be prepped and detailed. The car was scheduled for Saturday delivery, but when the truck driver ran out of time, and could not deliver until Monday, Walter and Eduardo took care of getting me a very nice GLA loaner vehicle, and then spent the next 48 hours locating my car, to be sure that it would be delivered on Monday.
In addition, I am having paint protection and pinstriping applied, and they worked to have the pinstriping owner, meet with me to help me select the pinstripe colors, all the while, giving me a comfortable space to work while I waited.