Mercedes-Benz of South Charlotte

Purchase of vehicle Our experience with Mercedes-Benz of South Charlotte was great. John Glaser was our salesperson and he was very helpful, knowledgeable and accommodati Our experience with Mercedes-Benz of South Charlotte was great. John Glaser was our salesperson and he was very helpful, knowledgeable and accommodating. He even sung Happy Birthday to me. I thought that was pretty cool. Jennifer Debideen More

ZERO responsibility for selling a lemon Purchased a used BMW for our son-was in shop 3 times within first two weeks-left dealership without all tire caps and a loose brake light. Then elect Purchased a used BMW for our son-was in shop 3 times within first two weeks-left dealership without all tire caps and a loose brake light. Then electrical malfunction that left son stranded on interstate. Asked them to take their car back and they refused-said that was not company policy. General manager is only concerned about the $$ ZERO concern about customer happiness or safety. Took car to BMW dealership and they said these issues could have been caught prior to sale. More

Lazy, Incompetent, ineffective, and unprofessional! Worse experience ever trying to make a purchase from this dealer. Go anywhere but here!!!! Rude and unprofessional. Serious lack of communication sk Worse experience ever trying to make a purchase from this dealer. Go anywhere but here!!!! Rude and unprofessional. Serious lack of communication skills.... Wouldn't recommend to anyone! More

Wonderful buying experience David Rodriguez was both professional and friendly throughout my entire car purchasing process. He was extremely patient and knowledgeable as I test d David Rodriguez was both professional and friendly throughout my entire car purchasing process. He was extremely patient and knowledgeable as I test drove and reviewed several vehicles prior to selecting the perfect car for me. Thank you David, buying a new car has never been such a fun and exciting experience. More

Best salesperson: Adam P!!! The customer service is what it's about here. Adam Putnam worked day and night to get us the car we wanted. We even had his cell that we would text an The customer service is what it's about here. Adam Putnam worked day and night to get us the car we wanted. We even had his cell that we would text and send pics and change our mind twenty times :) and he would always answer and find us whatever we decided on. He made it happen. He's very personable and he truly cares. If you want a Mercedes, call Adam! More

Great Experience! Just purchased a 2017 Smart Cabrio. Wiorked with Darrell Kimrey for several months waiting for the release of this particular model. Darrell was the e Just purchased a 2017 Smart Cabrio. Wiorked with Darrell Kimrey for several months waiting for the release of this particular model. Darrell was the epitome of great customer service - professional, patient, listened and worked diligently to meet my request. I appreciate superior customer service and spend my money where I receive great service. Darrell is a excellent salesperson and MB of south Charlotte is a first-class dealership! I look forward to doing more business with them in the future. More

Great service Thank you Aundre Newman for your attention to detail in my last service. Your patience and professionalism are greatly appreciated. I highly recommend Thank you Aundre Newman for your attention to detail in my last service. Your patience and professionalism are greatly appreciated. I highly recommend this dealership for any service needs. More

Best MB Dealership for service needs! My service needs started with Advisor Paul Newman and ended with Manager Aundre Newman. Just needed to say that both gentlemen displayed the highest My service needs started with Advisor Paul Newman and ended with Manager Aundre Newman. Just needed to say that both gentlemen displayed the highest level of professionalism, knowledge and patience. I was most impressed with the effeciency of the service process and the timely follow-up after my service was completed. Thank you for making my service experience like no other in the past, happy to be a MB owner and proud that you are my service dealership. I would highly recommend your dealership to my friends and family. More

Superior Service My service advisor Paul Newman was very caring and helpful. He explained my service needs and costs and made experience was a pleasant one. I would My service advisor Paul Newman was very caring and helpful. He explained my service needs and costs and made experience was a pleasant one. I would highly recommend Paul and this dealership to all my friends. More

Very disappointed This dealership location gets a half of a star in my book! I've never been to a Mercedes-Benz location worldwide with such lack of customers service. This dealership location gets a half of a star in my book! I've never been to a Mercedes-Benz location worldwide with such lack of customers service. Not sure if it was because of my visual image or my workout attire from leaving the gym to inquire about a model of a car. Didn't get a welcome, a goodbye or anything. Walked in and was looked at, as if I was lost. This is not the Mercedes-Benz brand customers service that I have known over 20 years. More