Mercedes-Benz of South Charlotte

Best Car Buying Experience I Have Ever Had I have been buying cars for almost 40 years and this is the best experience I have ever had. I have always left dealerships with some regrets. This I have been buying cars for almost 40 years and this is the best experience I have ever had. I have always left dealerships with some regrets. This was not the case with Eduardo Prego or Mercedes of South Charlotte. From beginning to end this was an excellent experience. Everyone was friendly, helpful and honest. Eduardo Prego was friendly, helpful and went the extra distance to make sure that I would be happy with the car that I purchased. He did not use any pressure tactics. He wanted me to buy the car that I wanted. The deal they offered was fair and straightforward. There were no surprises waiting for me when I met with Pat the finance person. He was also helpful and honest. I actually enjoyed the entire process. I will be coming back to this dealership in the future. I wish they would open up a satellite in Columbia, SC. More

Disappointing Experience from Start to Finish From the dirty dealership to the poor customer service and service quality this dealer was a dud. Dave was very nice to speak with and seemed helpful. From the dirty dealership to the poor customer service and service quality this dealer was a dud. Dave was very nice to speak with and seemed helpful. More

Wish I never dealt with this dealer. First contacted Safa about a CPO c63. At first he appeared to be very nice and answered all of my questions since I live 550 miles away from the deale First contacted Safa about a CPO c63. At first he appeared to be very nice and answered all of my questions since I live 550 miles away from the dealership. Liked everything and did the paperwork via mail, arranged a date to drive down and pick up the car. June 23rd I made the trip and picked it up myself and drove it home. July 2nd after having driven less than a 1000 miles I text Safa the following, "I know you said the car got new brakes, it looks like the rotors weren't changed, only problem is that the brakes make so much noise that I try not to stop because it's unbearable. Any suggestions?" His response, "I believe the rotors were services too. I'm not at work. Gone on vacation. If they weren't replaced then they were turned within spec. They will make noise if they are dirty. But if they are noisy even clean, then warranty can look at it since it is a CPO car" July 3rd I arrived at the closest dealership to my house and they brought the car in to look at what's wrong where I was informed that the car needed new brakes all around and that they should not have sold me the car in this condition. July 9th the car is still at the dealership and the service writer told me that south charlotte is ignoring him and claimed the brakes wore out from aggressively driving the vehicle. The dealership told me I could pick up the car if I wanted to and that they couldn't go any further with this. July 13th I contacted Jeff Gourd. I was told that he is well known and would be able to help me out with this situation. As I was explaining everything, he tells me that these cars are "race cars" and they don't do this service for pre-owned AMG vehicles. As we were talking the phone call got disconnected or he hung up, I'll give him the benefit of the doubt. Called him back twice and left two messages without a call back. Called my dealership back and told him how that went, I was advised the following, "Good afternoon Jay, I would approach this by calling your salesman and giving him one more chance, in the case that they refuse to help call 1-800-FOR-MERCEDES (1-800-367-6372). The brake specifications will be most likely requested front pads 8/32 and rotors are currently 34.34 and the discard specification is 33.4mm. In regards to the rear brake pads 4/32 which is right above the wear sensor note: rotors should be replaced due to the fact that excessive noise and pulsations generally will occur if you just put pads one due to the wear that’s already on them. You currently have 25,464 miles on the vehicle. Process might take a couple days but if they have any questions have them call us here. Make sure you let them know you just got the vehicle." Sent a text message to Safa, "Have you heard anything about this situation? The rotors are barely above the minimum spec and the rear pads are right about the pad sensor. I was told that just putting new pads on used rotors do cause pulsation and noise especially since these rotors cannot be resurfaced. Right now I can't even pass state inspection to drive the car. Need you guys down there to help me out here." No response. July 14th I call MBUSA and they brought the situation up to management, very helpful people at corporate level. Was told I'll have a call back in 48 hours from the management team at South Charlotte. July 17th I call MBUSA back because I didn't hear from South Charlotte. July 18th I get a call from Mike. Basically told me that the min spec is half the life of the rotors. Here in Pennsylvania the car does not pass safety inspection once the measurements reach minimum spec so I'm not sure where he came up with that. Then he proceeded to tell me the guys that came to pick up the car didn't look professional and probably caused damage when they drove it. He quickly changed his tone when I informed him that I was the one who picked up the car and he's talking about me. I told him he can take the car back and I can take my business to another dealer, he laughed at me and told me its my problem now. By the end of the conversation and not resolving anything he basically told me to go pound sand. July 19th I call mbusa again and tell them how that conversation went. They had a regional manager who contacted me immediately who told me they would talk to the dealership. Once again, great service. July 23rd I get a call back from mbusa and and was apologized to on behalf of the company. I was informed that they were told that if the car got new brakes the price would have been much higher and they did it to keep costs down. Mbusa also informed the that even though what they did was wrong, by technicalities it passes the cpo criteria and its up to the dealership I bought it from if they want to resolve it. By the end of July the car would not pass safety inspection for Pennsylvania, I've gotten citations from the police for not having my car inspected and I'm stuck putting new brakes all around on a vehicle that I just purchased. Still to this day (Aug 15th) I am not able to drive my car. Proves to show how the salesman lied about the maintenance on the car and management making up lies to cover up everything. This is what I get for trusting a CPO vehicle and a true meaning to the term "stealership." Clearly brakes are not a priority which also means the safety of family and myself means nothing to this dealership. I know this will probably get deleted very soon, don't worry, I'll post it everywhere I can to let your customers know how you treat them. More

Excellent experience My husband and I recently purchased our first Mercedes from John Glaser at Mercedes-Benz of South Charlotte. John was extremely knowledgeable, friendl My husband and I recently purchased our first Mercedes from John Glaser at Mercedes-Benz of South Charlotte. John was extremely knowledgeable, friendly, and did not push us into buying a car. In fact, he encouraged us to check out other cars on our list prior to making a final decision, as the Mercedes brand speaks for itself. He was right. We visited four dealerships and returned to Mercedes the following day. I highly recommend this dealership, as well as John! More

simply amazing My boyfriend and I stopped by Mercedes-Benz of South Charlotte about a month ago and was just walking around as John Glaser came and introduced himsel My boyfriend and I stopped by Mercedes-Benz of South Charlotte about a month ago and was just walking around as John Glaser came and introduced himself. I said to myself here comes a sales person that is going to just push a sale... But to my surprise John was very polite and friendly and was not pushy with us. He was so nice the whole way through. He was so down to earth and such a good person. He provided me with knowledgeable information, and advised me to think about it before making such a big decision. He followed up with us several times and showed us that he truly cared about our needs. We looked at other options, but ended up going back to John because of the service he provided... We now have a friend for life and I have no doubt that he will continue to take care of us in the future. The whole experience was like one I've never had before and I highly recommend you go see them for your next car buying adventure :) Especially John! ;) More

Best auto buying experience that anyone could have. The Dealership was great! My salesman MR. John Glaser is now a friend. He was very helpful ,knows his product and is not aggressive. Perfect experienc The Dealership was great! My salesman MR. John Glaser is now a friend. He was very helpful ,knows his product and is not aggressive. Perfect experience for me. More

Great deal on a great SUV Great dealership, truly helpful especially our salesman. We will be back to buy again in a couple of years!! Plus they have some really nice baseba Great dealership, truly helpful especially our salesman. We will be back to buy again in a couple of years!! Plus they have some really nice baseball hats. ?? More

"Great Buying Experience" Working with John Glaser to purchase my car was so enjoyable. John is so informative and helpful in making sure you leave the dealership with the aut Working with John Glaser to purchase my car was so enjoyable. John is so informative and helpful in making sure you leave the dealership with the automobile that best suits you and what you are looking for in a luxury vehicle. He took time to explain the functionality and characteristics of the vehicle so I knew what to expect from my purchase. I will be sure to recommend my friends and associates to John in the future. He is a great representative of Mercedes of South Charlotte and a genuinely kind individual. More

Excellent Service John Glaser is a pleasure to work with. He respects the customers time and requests. He does not try to sell, he serves. I would highly recommend h John Glaser is a pleasure to work with. He respects the customers time and requests. He does not try to sell, he serves. I would highly recommend him to anyone looking for a car and he will be the salesman I work with to acquire cars for many years to come. More

Very Smooth and Professional, Easiest Car Purchase ever. Friendly staff, very professional. Quick service and very responsive to questions and phone calls. Committed and Knowledgeable about the vehicle. V Friendly staff, very professional. Quick service and very responsive to questions and phone calls. Committed and Knowledgeable about the vehicle. Very reassuring with all the provided information about previous owners, maintenance, inspections. We really felt like we were investing in and purchasing the dealership and it's service instead of just a vehicle. More