Mercedes-Benz of South Charlotte

NEW CUSTOMER David is a true professional who thoroughly understands the changes in automobile sales that have occurred in the age of the internet. His first offe David is a true professional who thoroughly understands the changes in automobile sales that have occurred in the age of the internet. His first offer on a new S550 was right in line with what the major automotive websites such as Edmunds were calling a “fair” price. There was none of the old hassle of negotiating the price down a few hundred dollars at a time. In addition, he was able to creatively resolve what could have been a block to the deal without any problem. This was my first experience with David and with MB South Charlotte, having bought my previous 3 Mercedes cars from the other guys in town, but I will definitely be back. In fact, all the staff I encountered during this transaction were solid, professional, no bull people. I highly recommend them. More

OUTSTANDING SERVICE AND CARE We leased over 3 years ago and received an e-mail that said we could buy/lease and forgo last 5 payments on lease if we use MB fin. for new vehicle. W We leased over 3 years ago and received an e-mail that said we could buy/lease and forgo last 5 payments on lease if we use MB fin. for new vehicle. We contacted dealership and John Glaser was sales contact. We live in Virginia and drove over 2+ hours to get to the dealership .He spent over 5 hrs. working with my wife to pick out Her car, Her color, Her this and Her that. He was understanding very experienced ,he knows what people want. John is a people person and one who is not only caring but who makes you feel you have been a friend for life. **********10plus stars for JOHN More

John Glaser John knows his product better than most anyone I've worked with. John has a very engaging an easy going manner and represents the brand well. John knows his product better than most anyone I've worked with. John has a very engaging an easy going manner and represents the brand well. More

ML350 From the moment my wife and I walked into the dealership, John Glaser made us feel welcome and provided us world class customer service. He was very k From the moment my wife and I walked into the dealership, John Glaser made us feel welcome and provided us world class customer service. He was very knowlegeable and very friendly. I would recommend John and the MB South Charlotte team to anyone. They made this experience very easy for us. From the first moment we saw our new ML to the time we drove it off the lot. I feel as if John and I have known each other for years. Thanks for all your help John. Mark Bartalini was very good and easy to work with on the Finance side. More

Found exactly what I wanted This dealership is top shelf. I visited looking for a CPO E class for my wife with a very detailed list of options I wanted. They didn't have one in This dealership is top shelf. I visited looking for a CPO E class for my wife with a very detailed list of options I wanted. They didn't have one in stock but Darrell and Mike took time to understand exactly what I needed even though the combination of features would be a bit challenging to find. Imagine my surprise when Darrell called back the next day and said they found exactly what I wanted fresh off of lease with Low mileage and would have it at the dealership by end of the week for me to test drive. There was one condition issue discovered upon arrival that they rectified so got the chance to work with Aundre which was very easy as well. I don't know anyone associated with this dealership and still was treated like I was a personal friend of the owner. I found this website when I evaluated doing business with them so wanted to post my experience for others to see. Go see Darrell, you won't be disappointed. More

Mercedes-Benz S Class John Glaser provided me with a world class experience in purchasing a 2012 Mercedes-Benz S Class. I was referred to John through a very close friend a John Glaser provided me with a world class experience in purchasing a 2012 Mercedes-Benz S Class. I was referred to John through a very close friend and never met him in person as I live in Chicago and the delaership is in Charlotte. We talked numerous times and john made the entire experience unforgettable and handled the shipment of the car in a flawless manner. I picked up the car from the Naperville Mercedes Dealer and the local service was equally flawless. I felt incredibly comfortable with John and the broader Mercedes team throughout the process and purchased the car sight unseen. I would recommend John to my closest friends. More

An admirable marketing effort I enjoyed watching the dealership team in action. John Glaser did a great job of orchestrating the well thought out and well executed sales and mark I enjoyed watching the dealership team in action. John Glaser did a great job of orchestrating the well thought out and well executed sales and marketing approach of the organization. Even though the sales and marketing approach was excellent, I believe it also takes the kind of excellent people skills John displayed that ultimately creates the best level of buyer satisfaction. Hats off to John Glaser and his dealership team. More

Home Coming ( Honey I am home ) Very please on how they waited on me and was in no rush. When you walk in they make you feel as they already know you that you came home . Very please on how they waited on me and was in no rush. When you walk in they make you feel as they already know you that you came home . More

Super Experience Aundre has been my Service Advisor for years and is always a pleasure to work with. He is professional and courteous at each and every visit. Aundre has been my Service Advisor for years and is always a pleasure to work with. He is professional and courteous at each and every visit. More

Stay away from Servicing your vehicle here. Stay away from this dealership!!!!! Horrible service. They had my car for 4 weeks. Nothing was done to it. Service adviser Steven Bott never picked up Stay away from this dealership!!!!! Horrible service. They had my car for 4 weeks. Nothing was done to it. Service adviser Steven Bott never picked up my phone calls. Technicians do not have an idea what to do with the cars if it's more than just changing the oil. Tried to talked to Jim Willard who represents an " excellent service" about overcharged invoice and service, his words: " you have a bill of $/'@-'". pay in and tow your car away". No apologies about poor service, not educated technicians. And after keeping my car for nearly a month and nothing was done to it. They threatening me to charge me a $80/day for storage if I will not do the way they want to do it (which is non sense and waste of money). If you had similar issues with their service contact me direct. Hoping that this review will help potential customers to think again before taking their car to this dealership. More