Mercedes-Benz of South Charlotte

Service Fine Fine, knowledgeable and friendly. Much like other high end dealers. Would recommend though. Would have liked to take a long test ride but advised m Fine, knowledgeable and friendly. Much like other high end dealers. Would recommend though. Would have liked to take a long test ride but advised most buyers dont even take test rides. Out of my league. More

Excellent Customer Service: John Glaser Great experience, extremely helpful, and sincere about everything down to the details. I would highly reccomend working with John. Great guy and works Great experience, extremely helpful, and sincere about everything down to the details. I would highly reccomend working with John. Great guy and works with you to find the perfect deal. More

Unbelievable Experience Great experience and transactions were flawless. I worked with John Glaser over phone as I am not local and he made sure that all the paper work was d Great experience and transactions were flawless. I worked with John Glaser over phone as I am not local and he made sure that all the paper work was done before I went to dealer. All the transactions were carried out smoothly on time. I would love to recommend the dealer to my friends. More

happy Excellent experience. All members at the dealership acted in unison and were extremely knowledgeable. They made this a truly wonderful experience. If Excellent experience. All members at the dealership acted in unison and were extremely knowledgeable. They made this a truly wonderful experience. If you are near Charlotte NC 'why would you not go here? More

Unbelievable. This dealership goes the extra mile in order to give the customer confidence in their purchase. When I walked in I was greeted with a welcoming hello! This dealership goes the extra mile in order to give the customer confidence in their purchase. When I walked in I was greeted with a welcoming hello! it did not stop there I ended up test driving a 2008 S550 pewter metallic in color and loved the car but had questions about maintenance and cost of repair. My sales guy then took me over the entire carfax and showed me so many reports on the car that made me feel comfortable about the condition of the car as it was used. This dealership is wonderful and will purchase more Mercedes from them in the coming future. Also, as long as John Glaser is still working there he will remain my salesmen for the future. He knows what it is to take care of customers concerns, he covers the cars from every angle and serves the customer in every aspect, the guy is just awesome at his job!!!! Thank you for a great experience and an awesome automobile. More

Poor customer service, don't let the stars fool you. Unfortunately this dealership is not worthy of 4.9 out of 5 stars like their review's claim. I brought my vehicle in to have an alignment done. The Unfortunately this dealership is not worthy of 4.9 out of 5 stars like their review's claim. I brought my vehicle in to have an alignment done. The next day I received a call saying that, this $180 dollar alignment turned into over a $1900 project. I was informed the bushings and the struts were shot, and therefore the alignment could not be completed. Okay I understand, but I can't afford that right now so I declined the service, and returned to pick up my car. When I arrived I was told my bill would now be $145 dollars. That is over 80% of what the alignment that they didn't complete costs! The service advisor said the mechanics wouldn't have known that the alignment could be done until near the very end. Really? He couldn't see the struts were leaking immediately after it was put on the lift? After debating with a manager who spoke to me like a kid, he reluctantly gave me the regular diagnostic rate of $99. Additionally, he had the gall, to tell me that I don't work for free and neither do their mechanics. Well guess what, Mercedes Benz of South Charlotte, I don't work for free, but I make sure that I don't lose customers for $145. It's too bad that you can't see how much customer service plays a vital role in business. But I guess when you're that stuck up, you don't have to care. More

Bought a used e-class wagon Great experience. Flawless transaction. John Glaser was very knowledgeable and made my purchase a painless process. I am not local and John worked Great experience. Flawless transaction. John Glaser was very knowledgeable and made my purchase a painless process. I am not local and John worked with me to make sure everything went smoothly. Would definitely recommend John or MB Charlotte. More

Turned away for quick service while traveling I had a restraint service fault code while I was travelling in my 2015 Mercedes chassis based motorhome. Service would not even take a look at the veh I had a restraint service fault code while I was travelling in my 2015 Mercedes chassis based motorhome. Service would not even take a look at the vehicle even though a Dodge tech did an initial look and sent me to the Mercedes dealer (the made the time, thank you Hendrick Dodge!). I was told I would need to make an appointment (2 weeks out) and turned away. Disappointed in my first service visit to a Mercedes dealership. Hopefully the next dealership or the one in my home town is better. More

Outstanding Customer Service I recently purchased a pre-owned Mercedes-Benz at Mercedes-Benz of South Charlotte. The sales staff was extremely professional and quite helpful. Davi I recently purchased a pre-owned Mercedes-Benz at Mercedes-Benz of South Charlotte. The sales staff was extremely professional and quite helpful. David Rodriguez was outstanding to work with. His laid back no pressure approach made it easy to find the car I was looking for. I would recommend Mercedes-Benz of South Charlotte to anyone looking to purchase a new or certified pre-owned Mercedes. Ask for David and you’ll be well taken care of. More

They listened to my requirements They listened to my situation, my requirements, and met them. They were friendly and courteous at all times and I believe I received a fair deal and They listened to my situation, my requirements, and met them. They were friendly and courteous at all times and I believe I received a fair deal and they will be available to support their claims of excellent service. Ive been around for quite a while, and bought or leased many a vehicle. This was definitely the best experience in car buying to date. Both John and Carol are the best. More