Mercedes-Benz of South Charlotte

My first experience with Mercedes-Benz of South Charlotte and John Glaser was last August when I visited the dealership with my son, who was looking for a new/used car. We had never looked at Mercedes-Benz and John Glaser was last August when I visited the dealership with my son, who was looking for a new/used car. We had never looked at Mercedes-Benz previously. During our initial visit I was most impressed with John Glaser's complete knowledge of their inventory of used cars along with his knowledge of all the options and features on every car we looked at and/or drove that evening. I was so impressed that after my son was unable to make his decision regarding purchasing a Mercedes, I returned to the dealership the next week and began my discussions with John regarding a used GL550 he had shown us and my son had test driven. John made me feel like I had a partner in helping me buy the car. John has continued to be that partner when I return for a simple car wash or for servicing and repairs needed under warranty. John Glaser, and everyone at Mercedes-Benz of South Charlotte, make me feel appreciated for doing business with them. A good feeling to have this day and time ! More

Darius Brown did an outstanding job. He was very informative and proactive with helping me get into a new car. I really needed a car today and he got me in one ASAP. Best customer service I've had i informative and proactive with helping me get into a new car. I really needed a car today and he got me in one ASAP. Best customer service I've had in a long time. Thanks Darius I'm sending all my friends to you when looking for a car. Thanks Again!!! More

I had to place a custom order to get exactly what I wanted and John was so helpful and patient as I made changes throughout the production. Also letting me know when the cut off time was for further ch wanted and John was so helpful and patient as I made changes throughout the production. Also letting me know when the cut off time was for further changes. I just picked up my new ML350 and couldn't be happier. More

We visited Mercedes Benz of South Charlotte about 5-6 months ago, just to "look around" to see inventory, prices, and the dealership facilities. We made it known we were not ready to buy at this time. Jo months ago, just to "look around" to see inventory, prices, and the dealership facilities. We made it known we were not ready to buy at this time. John Glaser still took us on a tour of each department, introduced us to several staff/employees, and managers. We were treated with a warm welcome, enjoyed the tour and all our questions were answered. We were impressed by the people and the facility. No push to buy anything--just wanted to answer all our questions. On March 14, 2014--we returned to test drive several cars and found a 2011 E-350 wagon we were interested in. Again, all our questions were answered--we said we like the car and need to spend a few days thinking about the wagon and/or a SUV. On Monday, March 17,2014---we returned and worked out a deal that was fair. Our numbers did not match up at first, but like most sales, reasonable discussion, compromise and respect allowed us to reach a great price. John was extremely helpful, kind and respectful. No pressure, just tons of service and making sure all our questions were answered. The level of professionalism by the staff, including Mark the finance manager, was apparent throughout the shopping and buying experience. This is our 1st Mercedes, and based on the care, quality and experience, I feel they will very likely get more of our business in the future. More

I was looking for a vehicle to replace a recently totalled Infiniti. When we pulled in to MB of South Charlotte I was not really expecting to purchase. I had been through the grind of car shopping fo totalled Infiniti. When we pulled in to MB of South Charlotte I was not really expecting to purchase. I had been through the grind of car shopping for a couple weeks and was not feeling optimistic. Then John Glaser introduced himself and my opinion changed. John took the time to listen to my needs and understand what I was looking for. He was patient and thorough and showed me options that fit my needs. When we found the right car the negotiation process was as open and painless as any I've experienced. I left with a great car at a fair price and with a high level of confidence that the dealer truly values their customers. I would highly recommend them and especially John Glaser. More

My experience with buying cars could be summarized with "if I had a good experience, it's been fluke" untill March 1, 2014 when I, along with my wife and daughter paid a SECOND visit to Felix Sabates Merce "if I had a good experience, it's been fluke" untill March 1, 2014 when I, along with my wife and daughter paid a SECOND visit to Felix Sabates Mercedes-Benz dealership of South Charlotte. The fact is, we live 150 miles away in Evans Georgia with a not so impressive MB dealership located 10 miles from our home in Augusta GA. In late January, we decided to trade up from our GLK (which we purchased new from the Sabates dealership) to an E-350. In early February we stopped by the Augusta GA MB dealer and was immediately welcomed by an ambitious sales person who proved knowledgeable about the E-350 and available inventory. Not satisfied we were getting a "good deal" based on what was on their lot, my wife contacted Mr. Darius Brown who collaborated with his sales manager (Georgia Buys) to find the exact car we were looking for, down the last detail. Moreover, this search was performed in a matter of minutes, saving US time! The key points that I wish to make are: Integrity- From the first phone call to driving off the lot. Comfortable- Darius, Georgia, Fred and the rest of the Sabates team were most sincere and made us feel welcomed and wanted, almost like we owned the place. Because of our positive buying experience, my daughter plans to trade her S-40 Volvo in for the CLA and I'm looking hard at the ML and GL. I have shared our experience with neighbors and friends and recommend Felix Sabates Mercedes-Benz of South Charlotte without hesitation or reservation. More

David is a great salesperson. Excellent followup. I can't remember the gentleman who assisted me with the car instructions, but he too was very nice and helpful. can't remember the gentleman who assisted me with the car instructions, but he too was very nice and helpful. More

David by far was the best car sales consultant I have worked with at any dealership. Because he folllowed up with us, we decided to buy our car from him instead of Hendrick Mercedes. worked with at any dealership. Because he folllowed up with us, we decided to buy our car from him instead of Hendrick Mercedes. More

I have purchased many automobiles over a number of years. This was the most comfortable and memorable of them all. Jeff Gourd worked with us in professional manner and the entire sales group was ver years. This was the most comfortable and memorable of them all. Jeff Gourd worked with us in professional manner and the entire sales group was very accommodating. You feel like you are part of a family. All future purchases will be with this dealership and Jeff is our man. More

Mr. Kimrey has sold us our last couple of cars. We have always enjoyed working with him. He as always been very professional towards us as well as very personable and friendly. When South Charlotte lost Du always enjoyed working with him. He as always been very professional towards us as well as very personable and friendly. When South Charlotte lost Duke Craig as a sales professional my husband went to Darrell and told him that we wanted him to help us on our next car which was my e55o. I think we were very pleased with the process. My husband calls on Darrell occasionally when he needs help on his car. Big or small Darrell is always there to help and it has nothing to do with selling a car. It's fantastic customer service!!!! We remember these little acts of kindness. More