Mercedes-Benz of South Charlotte

My purchase was a very interesting experience. We initially made contact with John Glaser, and he was very helpful. I found the car online and made initial contact with him via phone. He went out of initially made contact with John Glaser, and he was very helpful. I found the car online and made initial contact with him via phone. He went out of his way to send me pictures of everything I requested. Unfortunately we are from out of town and had to drive to see the car on a weekend. We were a little late for our meeting and John had another client he was working with. So we got the "INTERESTING" opportunity to meet Adam Putnam to do the deal. I do understand that he was not aware of all the conversations that John and I had, but the deal was done, pending a test drive and visual inspection. Needless to say Adam was not very helpful and very uneducated on the Lexus SUV. It would have been a more pleasurable experience if we could have just test drove the car and left a check with no interaction from Adam. Then after all the "lackluster" attitude and several hours to get the deal pulled together, he tells us there is no spare key! This was just "icing on the cake" for a terrible situation. I kept my cool and went over to John and asked if he could take care of this for me. He said that he would and kept the deal together. When a sales person tells you after everything has been done that you have just bought a car for nearly $50k but we are not providing you a spare key??? His exact words were,"sometimes these things happen and we don't provide keys if it is not a Mercedes(or car we carry)". I hope you feel as I do and that this is not the way the issue should have been handled, but maybe that is your policy and I was just misinformed. Again, the store was beautiful and everyone was very polite and helpful(except our salesman), from Marc in the payment office to the lady at the front desk we enjoyed speaking with all of them. Just felt like we got stuck with the salesman with "no leads for the day". Please note that John Glaser was very helpful and is taking care of the only issue we had still pending. I appreciate him doing the right thing. To end this with rant on a lighter note, It is never good when you purchase a car and the salesman(Adam) couldn't even figure out how to get the tag on the car!!! Wow!!! You know you are dealing with a expert! Thanks for all your time and I appreciate the experience. I am in Sales as well and have reevaluated my sales team after this purchase. Shaun Murphy More

Another great experience with Gary Childers and Mercedes Benz of South Charlotte. Purchasing a new 2014 E350 Sport Sedan for my wife to replace her 2012 Acura TL. This will be the 5th Mercedes we have pur Benz of South Charlotte. Purchasing a new 2014 E350 Sport Sedan for my wife to replace her 2012 Acura TL. This will be the 5th Mercedes we have purchased with Gary's assistance, and he is the most knowledgeable and professional salesman I have ever worked with. I highly recommend Gary and Mercedes Benz of South Charlotte to all my friends and clients. More

I have known Gary Childers for 20+ years and have been working with him ever since he joined Mercedes-Benz of South Charlotte and he is the man to see! He is so easy to work with and remembers what we li working with him ever since he joined Mercedes-Benz of South Charlotte and he is the man to see! He is so easy to work with and remembers what we like in our cars when we go to order a new one. He has wonderful follow-up and it is a delight to work with him! Fred Rees is so nice and knowledgeable about the vehicles and is very helpful in getting you to know your new car! I would recommend working with both Gary and Fred! The service at this dealership is fantastic! It is first class all the way. They make you feel special no matter what year or model you drive. They go out of there way to make sure you are happy with the service they provide. I would highly recommend this dealership even if you did not purchase a Mercedes from them for service since if is a far superior experience than at the competitors in the Charlotte area. More

We purchased 2 pre-owned Mercedes-Benz vehicles from Adam Putnam during a 6 month period in 2013. Adam Putnam was our sales consultant both times and was nothing less than stellar. He provided us with great Putnam during a 6 month period in 2013. Adam Putnam was our sales consultant both times and was nothing less than stellar. He provided us with great attention to detail and made sure that we got not only a great deal, but exactly what we were looking for. He has great communication skills and is very straightforward but not the least bit pushy. He is very knowledgeable and took his time in showing us different options. We never felt pressured. He was truly a pleasure to work with and a great, Christian, family-oriented salesman - certainly not what you would or might expect from a typical high end car salesman. We love both of our vehicles (GL 450 and ML350) and will most certainly come back to Mercedes Benz of South Charlotte and Adam for all of our needs in the future. We have been very pleased with all aspects of our interactions at M-B of S. Charlotte - from Adam, to Fred the delivery manager, to Ken the finance manager, to Barry in service and everyone in between. Thank you! More

Great experience and I will be referring friend to work with Mr. Darius Brown and the dealership without a doubt. The show room was good and people very friendly with Mr. Darius Brown and the dealership without a doubt. The show room was good and people very friendly More

From the moment you walk in to this dealership you are treated with great respect and attentiveness. As a woman buying her own car I wanted to be taken seriously and to be given the same price a man woul treated with great respect and attentiveness. As a woman buying her own car I wanted to be taken seriously and to be given the same price a man would. I was greeted by Darrell Kimrey and he was kind and professional. I went to two other Mercedes dealerships in Charlotte but neither of them followed up with me with pricing. As a business owner I can be very critical of my customer service experiences, but Darrell was perfect. He was never pushy and always followed up with me. I have and will continue to recommend him and this dealership for their stellar service! More

My mother and I both bought cars from Darrell at this dealership because of the customer service we received there. We shopped other dealerships in the city and no one returned our calls or followed up. dealership because of the customer service we received there. We shopped other dealerships in the city and no one returned our calls or followed up. Darrell answered all of our questions and never made us feel rushed into a decision. He is great and you can tell he loves what he does. He knew his product well and took the time to explain the options we had. Not only is he professional but also took the time to send a card with a gift to my husband and I for our newborn baby. If you are spending your hard earned money and want incredible service, you have to visit this dealership and ask for Darrell! More

Felix Sabates' Mercedes-Benz of South Charlotte is the best place to get your Mercedes-Benz serviced. I have used them for over four years and I would not take my Mercedes-Benz any where else. the best place to get your Mercedes-Benz serviced. I have used them for over four years and I would not take my Mercedes-Benz any where else. More

My wife and I have purchased two pre-owned certified Mercedes-Benz from John Glaser at Mercedes-Benz of South Charlotte. Our experience throughout the entire process was first rate. Mr. Glaser was kno Mercedes-Benz from John Glaser at Mercedes-Benz of South Charlotte. Our experience throughout the entire process was first rate. Mr. Glaser was knowledgeable about the vehicles. He treated us w/respect. We never felt pressured at anytime and were satisfied w/the price on both our trade-ins and certified pre-owneds. Most importantly, MBS and Mr. Glaser stood by the vehicles they sold us providing excellent care after the vehicles were purchased. We will definitely buy another car from Mr. Glaser and Mercedes-Benz of South Charlotte. More

I leased a smart Passion fortwo with the help of Darius Brown. Darius was very friendly and helpful. He attended to my needs and helped with getting the answers to the questions I asked related to the ca Brown. Darius was very friendly and helpful. He attended to my needs and helped with getting the answers to the questions I asked related to the car and the leasing process. I would suggest the dealership have one or two associates that are "experts" on the smart car as I felt like I knew more about the car than Darius did as I had done a great deal of research before my first visit to the dealership. Since I knew what I wanted, it did not bother me that the sales associate did not know enough about the smart car. But, I could see this causing a loss of sales possibilities for those who did not know much about the smart and was there to inquire. Overall, my experience was very good. Darius and the other associates who I came in contact with made me feel very comfortable with the dealership and caused my car leasing experience to be the best I have ever had. 5 stars, for sure!! More