Mercedes-Benz of South Charlotte

Drove from Florida to Charlotte to visit family. Heard a whistling sound and brought car into dealer on a Saturday morning. We were met by Frank who listened to myself and my dad who is the owner o Heard a whistling sound and brought car into dealer on a Saturday morning. We were met by Frank who listened to myself and my dad who is the owner of this Mercedes. Then Eddie the service manager came over to hear what was going on with our car. Within seconds he got us a loaner and we went to customer service to sign papers. Smiling Sanita was there to help us. Oh my goodness, so helpful and friendly as was Judy!! Within 3 hours we were called, dropped off loaner and back in our vehicle. South Charlotte Mercedes is first class for a reason. When you have people like Frank, Eddie, Sanita and Judy working for you, you definitely have a first class dealership. BTW, we drove back to Florida just enjoying this car with confidence and comfort. More

This was my first time working with Eduardo Prego and I hope its not the last! He is very Professional and Courteous. He helped me every step of the way to find the car I really wanted and I am soo happy w hope its not the last! He is very Professional and Courteous. He helped me every step of the way to find the car I really wanted and I am soo happy with the outcome. The car took a little longer than expected but Eduardo came through with the updates I needed and was very responsive. I was very happy with the Professionalism of Eduardo. He has a great attitude. Thank you again Eduardo. More

Dealership is very professional. Darrel Kimrey was whom we worked with and was a great help. Friendly environment and welcome. We will be returning in future car shopping! Darrel Kimrey was whom we worked with and was a great help. Friendly environment and welcome. We will be returning in future car shopping! More

Mercedes-Benz of South Charlotte truly over delivered on all fronts and set the caliber high for quality customer service. We arrived unannounced and Eduardo not only made time to assist us but offered the all fronts and set the caliber high for quality customer service. We arrived unannounced and Eduardo not only made time to assist us but offered the utmost professionalism, knowledge and transparency throughout our new car purchase. He was incredibly patient, helpful, detail oriented, kind and even stayed late on a Saturday night. The quality customer service only continued when he introduced us to Marc from Finance who helped finalize our transaction. Both Eduardo and Marc are some of the best in the business and I've already referred them. Cannot recommend them enough! More

We have working with Eduardo Prego for years, and he always is exceptional. He is very professional and has a great personality. We highly recommend him. always is exceptional. He is very professional and has a great personality. We highly recommend him. More

-Dealership is very professional. All the employees are courteous and knowledgeable. Gary Childers was extremely responsive to every request we had. -Despite all the problems in All the employees are courteous and knowledgeable. Gary Childers was extremely responsive to every request we had. -Despite all the problems in the news, there was a wide selection of vehicles to choose from. Making the choice was the only problem. -Jonathan Emmanuel did a great job of making sure we understood all the complexities of a very technical automobile. He even came out to the house to help me get Android audio connected. More

It is always a pleasure to visit this dealership. Everyone is very kind and helpful. Working with Gary Childers, trying to find a car, was an absolute pleasure.Gary is extremely patient. We never fel Everyone is very kind and helpful. Working with Gary Childers, trying to find a car, was an absolute pleasure.Gary is extremely patient. We never felt pressured to make a decision and Gary is MOSTLY a professional who knows the car business inside out. I know because my family owned a dealership in PA. We highly recommend you talk to Gary if you are considering buying a new or pre owned vehicle. You will be glad you chose this dealership and GARY CHILDERS. More

We were very impressed with the competency and professionalism at Mercedes Benz of South Charlotte. Our new car purchase was very smooth. We will definitely use them for our new car needs in the professionalism at Mercedes Benz of South Charlotte. Our new car purchase was very smooth. We will definitely use them for our new car needs in the future. More

Flew in from Houston to buy our 2022 S580 from this dealership. What an outstanding experience it was! Professionalism, customer respect, and honest people made this a pleasant interaction from 1500 dealership. What an outstanding experience it was! Professionalism, customer respect, and honest people made this a pleasant interaction from 1500 miles away. They did everything they said they would and more. Darrell Kimrey stayed in contact with us through the entire transaction even when we flew back to the dealership from Houston to drive our new car home to make sure we arrived safely back home. Cannot say enough nice things about Darrell and the staff at Mercedes-Benz of South Charlotte! Thank you again Darrell! Steve & Vonda! More

We had a fantastic experience at Mercedes-Benz of South Charlotte. We arrived early for our appointment with Darius and Eduardo greeted us, took us on multiple test drives, and worked hard to find me a veh Charlotte. We arrived early for our appointment with Darius and Eduardo greeted us, took us on multiple test drives, and worked hard to find me a vehicle that met all my wants and needs. Darius kindly finalized the sell and assisted us with securing the keys to my new car. This Mercedes-Benz family works as a team (all departments) and this made our whole experience memorable and stress free. More