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Mercedes-Benz of South Charlotte
Pineville, NC
1,371 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,371 reviews
June 08, 2022
Gary was amazing! ! He was so kind and had such a warm spirit!! He was awesome to work with and not cocky or pushy at all!! I am telling everyone about this man and h ! He was so kind and had such a warm spirit!! He was awesome to work with and not cocky or pushy at all!! I am telling everyone about this man and hopefully my mom will be going to see him soon! More
by lendy
Employees Worked With
Gary Childers, Marc Bartalini
June 04, 2022
Poor Customer Service and Combative from leadership down. Make getting recalls difficult and hassle free although you're already being inconvenienced due to the recalls having to take time out of your busy s Make getting recalls difficult and hassle free although you're already being inconvenienced due to the recalls having to take time out of your busy schedule to get fixed and you're not getting paid for your time and you're treated with no respect More
by jcmccullu
Employees Worked With
Aundre Newman, Paul Newman
May 28, 2022
Darrell was great, helped me understand the differences (those important to me) between online sellers vs local dealers. The entire experience was great. (those important to me) between online sellers vs local dealers. The entire experience was great. More
by DN
Employees Worked With
Darrell Kimrey
May 22, 2022
Gary did an excellent job. Knew the product very well and guided me through the process. He is an absolute joy to deal with and the car is everything we could want. Knew the product very well and guided me through the process. He is an absolute joy to deal with and the car is everything we could want. More
by denton
Employees Worked With
Gary Childers, Marc Bartalini
May 21, 2022
Gary was very professional and pleasant to work with on Sat. He also waited while we made our decision . I would recommend him to anyone wanting to buy a Mercedes. Sat. He also waited while we made our decision . I would recommend him to anyone wanting to buy a Mercedes. More
by sallyhendrickson
Employees Worked With
Gary Childers
May 20, 2022
Let me begin by saying that I love Mercedes cars and I have been loyal customer for over 15 years and have purchased different models and all of them was top of the line. I usually trading my vehicles at have been loyal customer for over 15 years and have purchased different models and all of them was top of the line. I usually trading my vehicles at least every 6-8 month. Always loved that you are not buying only luxury vehicles but also luxury customer service. South Charlotte Mercedes dealer was one of the dealers I have loved to work with up until May of 2022. In May of 2022 I decided to trade in my 2021 Mercedes G63 and 2021 BMW x6m Competition for something new and so I went to South Charlotte Mercedes to check it out what they have. Sale person I have always working with have showed me 2022 EQS AMG that they just received. The car impressed me 100% with the way it looks, the options and other cool stuff. So I decided to see what the numbers would look like and so we ended up making a deal even though I was very, very concerned about charging stations and I was insured by the manager that I will not have any problems at all. I was very skeptical to pull a trigger on finalizing a deal just because I have never had electric car and for me it was very new thing, but once again, I was reinsured that there are so many Chargers around the country that it will not be an issue. After driving vehicle for only 500 miles, hours, and hours of researching, I find out that this is not easy to find fast chargers and to travel on this car is a nightmare. After just a few days I called the dealer and said that they lied about easy process of finding chargers and that I’m very disappointed and want to get rid of the vehicle and get something else instead, I was told that they will investigate it. I do have to mention that the car itself is amazing and futures of it are awesome. After couple of weeks dealer have not come back with any suggestions and have not expressed any interest to trade this car for me for something else. I decided to shop elsewhere and found a car I was interested at another dealer, after working with them on the numbers, they came back with $80k less for my car, I was shocked. I decided to try another dealer and they give me $75k less for what I paid, and all of this happened after only 3 weeks after purchase. I called 3rd dealer and he came back with the same low number, and he told me that the car is not worth $210k I paid for that it was way overpriced. I called dealer where I have purchased a vehicle and told them that they price gouged big time and they had nothing to say. Bottom line, after the dealership was sold just recently, customer service a d satisfaction has evaporated along with the previous owner. The prices for the vehicles are way, way overpriced. The main goal for them right now is to lie about vehicles they have just to get them sold and price gouge way out of range. The new that the way overpriced the vehicle and so they would of never pay nothing even close to the originally charged price. I know that for the most part you are always losing some money when you trade but, in my case, we are talking near half of the cost. Very disappointed in the current management, price structure and lack of customer satisfaction. This dealer has lost my business forever!!! More
by kuksaandrei
Employees Worked With
Eduardo Prego
May 18, 2022
Drove from Florida to Charlotte to visit family. Heard a whistling sound and brought car into dealer on a Saturday morning. We were met by Frank who listened to myself and my dad who is the owner o Heard a whistling sound and brought car into dealer on a Saturday morning. We were met by Frank who listened to myself and my dad who is the owner of this Mercedes. Then Eddie the service manager came over to hear what was going on with our car. Within seconds he got us a loaner and we went to customer service to sign papers. Smiling Sanita was there to help us. Oh my goodness, so helpful and friendly as was Judy!! Within 3 hours we were called, dropped off loaner and back in our vehicle. South Charlotte Mercedes is first class for a reason. When you have people like Frank, Eddie, Sanita and Judy working for you, you definitely have a first class dealership. BTW, we drove back to Florida just enjoying this car with confidence and comfort. More
by Icecreamdiva
Employees Worked With
Frank, Eddie, Sanita, Judy
May 16, 2022
This was my first time working with Eduardo Prego and I hope its not the last! He is very Professional and Courteous. He helped me every step of the way to find the car I really wanted and I am soo happy w hope its not the last! He is very Professional and Courteous. He helped me every step of the way to find the car I really wanted and I am soo happy with the outcome. The car took a little longer than expected but Eduardo came through with the updates I needed and was very responsive. I was very happy with the Professionalism of Eduardo. He has a great attitude. Thank you again Eduardo. More
by e.marks
Employees Worked With
Eduardo Prego
May 11, 2022
Dealership is very professional. Darrel Kimrey was whom we worked with and was a great help. Friendly environment and welcome. We will be returning in future car shopping! Darrel Kimrey was whom we worked with and was a great help. Friendly environment and welcome. We will be returning in future car shopping! More
by Jon
Employees Worked With
Darrell Kimrey
