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Mercedes-Benz of South Charlotte

Pineville, NC

4.8
1,314 Reviews

950 N Polk St

Pineville, NC

28134

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Showing 1,314 reviews

November 16, 2021

I have purchase 4 cars from here and always happy with Gary and the total organization. Will be back again....next year. More

by Fort Mill Resident
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Childers, Jeff Gourd, Marc Bartalini
Nov 17, 2021 -

Mercedes-Benz of South Charlotte responded

Thank you for your loyal business! We hope that you are loving the new car!

November 15, 2021

On 10-28-2021 i wrote a review about this dealership saying I was not satisfied with how they handle a issue I had with them. I would like recount that review and say after further discussion with them More

by All4beachbums
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Gourd, Mike Bostick, Marc Bartalini, Janusz Walczak, Tom Marcham
Nov 15, 2021 -

Mercedes-Benz of South Charlotte responded

Thank you for allowing us the opportunity to address and resolve your concerns. We will be sure to thank our team for showing you the care we have for our customers. If you should have any further questions, please feel free to reach out to us.

November 12, 2021

We were pleased with our experience at Mercedes-Benz of South Charlotte. Eduardo Prego was extremely responsive, professional, customer friendly and made sure all our questions and needs were addressed fr More

by VOLDENDONNA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Prego
Nov 13, 2021 -

Mercedes-Benz of South Charlotte responded

Thank you for sharing your excellent review of us here at Mercedes-Benz of South Charlotte. We are happy to learn that you had a wonderful time here. We truly value your business.

November 08, 2021

I’ve bought several cars from Mercedes Benz of South Charlotte and the sales and service experience is excellent. More

by asjacobson1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Bartalini, Bobby Sabates
Nov 09, 2021 -

Mercedes-Benz of South Charlotte responded

Thank you so much for your kind words and continued business! We always have a great time working with you and look forward to seeing you again! Have a terrific day and stay safe!

Nov 10, 2021 -

Mercedes-Benz of South Charlotte responded

Thank you so much for your kind words and continued business! We always have a great time working with you and look forward to seeing you again! Have a terrific day and stay safe!

November 08, 2021

I was extremely pleased with attention and professionalism shown by Gary Childers. The staff were available to provide additional support when needed. More

by Brenda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan did a great job of getting me familiar with the car especially the electronics., Gary Childers, Jeff Gourd, Tom Marcham
Nov 09, 2021 -

Mercedes-Benz of South Charlotte responded

Hello Brenda! We are very happy to know our Sales Team provided you with professional customer service and your experience went well with us at Mercedes-Benz of South Charlotte. We thank you for your business.

Nov 10, 2021 -

Mercedes-Benz of South Charlotte responded

Hello Brenda! We are very happy to know our Sales Team provided you with professional customer service and your experience went well with us at Mercedes-Benz of South Charlotte. We thank you for your business.

Nov 11, 2021 -

Brenda responded

Thanks to the entire team for making the selection and purchasing processes were easy. I will see you for my first service.

Nov 11, 2021 -

Mercedes-Benz of South Charlotte responded

Thanks again, Brenda! We look forward to seeing you again at Mercedes-Benz of South Charlotte!

November 01, 2021

I contacted Mercedes Benz South Charlotte early October. Most dealerships have little inventory but my incredible sales rep Gary Childers was able to locate me an amazing E350 that was coming in end of Octo More

by Shawn Principi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Emmanuel , Gary Childers, Pat Oberer
Nov 02, 2021 -

Mercedes-Benz of South Charlotte responded

Thank you, Shawn, for the positive feedback! We are delighted to know that you had a good experience with our Sales Department at Mercedes-Benz of South Charlotte and to know that our team provided great customer service. We value your business, and we are always here to help!

October 30, 2021

Another awesome experience with Darius Brown at Mercedes Benz. Thank you for your patience, knowledge and for making this an easy process. More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Brown
Oct 30, 2021 -

Tony responded

Always a great experience at Mercedes Benz. Thank you Darius Brown.

Oct 31, 2021 -

Mercedes-Benz of South Charlotte responded

Tony, thank you for taking the time to write a positive review! We are thrilled to hear Darius was able to help you find a great vehicle and was able to make your overall experience at our dealership easy and awesome. If you ever need help with your new ride, feel free to give us a call at Mercedes-Benz of South Charlotte.

October 29, 2021

Eduardo helped with the purchase of a new Mercedes. Easy and simply. Great to deal with. No games, straight to the point. It was a pleasure to work with someone like that. More

by dbruyaka
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Gourd, Marc Bartalini, Eduardo Prego, Tom Marcham
Oct 29, 2021 -

Mercedes-Benz of South Charlotte responded

Thank you for your review! We are delighted that we could help you find a vehicle. If you're ever in need of more help, please let us know!

October 28, 2021

We had a wonderful experience purchasing a pre-owned vehicle from MB of South Charlotte! David Rodriguez was very professional and knowledgeable, and while we had a pretty good idea what we were going More

by Amy J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Rodriguez
Oct 28, 2021 -

Mercedes-Benz of South Charlotte responded

Hi, Amy! Thank you for the 5-stars and feedback. The team is glad your experience at Mercedes-Benz of South Charlotte was wonderful. We look forward to future visits. Safe travels.

October 28, 2021

Had a horrible experience trying to get something taken care of after my purchase. They say they are customer friendly but not in my case. They still refuse to take care of my concern and told me they j More

by All4beachbums
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Bostick, Marc Bartalini, Janusz Walczak, Tom Marcham
Oct 28, 2021 -

Mercedes-Benz of South Charlotte responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your customer service experience. Can you please email me at jgourd@penskeautomotive.com with your preferred contact information? I appreciate your time! Jeff Gourd New Car Sales Manager Mercedes-Benz of South Charlotte jgourd@penskeautomotive.com

Oct 28, 2021 -

All4beachbums responded

Hi Jeff This was a used car purchase back on 9-16-21. I have spoke with Mike Bostic & he said when I had car in to check out he wasn’t going to take of that item I asked to fix. So after that I reached out to Tom the GM and he basically said same thing, although you guys did take care of the noise the car was having. So this week I reached out to Penske about this and Linda said she would look into it. My number is 704-564-7405 if like to discuss. Marty

Nov 15, 2021 -

All4beachbums responded

I wrote a review back on 10-28-2021 that I had a horrible experience with them on how they handle a issue I had with them. After further discussion with them they have satisfied my issue to my satisfaction and I would recommend this dealership to my friends.

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