Mercedes-Benz of South Charlotte

Amazing service and very reliable. Definitely worth it. Everything about them is great. Very friendly and extremely professional. Will be sure to recommend to friends and family. Everything about them is great. Very friendly and extremely professional. Will be sure to recommend to friends and family. More

Worked with Mike Newman to purchase my 2020 E350. He was very knowledgable and extremely friendly. My wife and I felt that he was very trustworthy. We would definitely recommend both Mike and Mercedes Ben very knowledgable and extremely friendly. My wife and I felt that he was very trustworthy. We would definitely recommend both Mike and Mercedes Benz of South Charlotte. It was overall a great experience which is rare when when buying a car. More

This was an amazing experience from start to finish. Sales, Financing, Car prep and Concierge were flawless. Gary Childers has an amazing understanding of his customers. He's so experienced that he Sales, Financing, Car prep and Concierge were flawless. Gary Childers has an amazing understanding of his customers. He's so experienced that he knew what would be right for us even though we were unsure when we first went in. He was patient, honest, fair, and we felt GREAT about our buying and trade-in experience. We were in good hands with him and we plan to join the rank of his long time customers. Marc Bartalini was the first Finance person who took time to explain all of our options and was patient as we chose what would work best for us. We've left other dealerships feeling like we had just experienced "the shell game". Marc completely changed our opinion about this part of the buying process. Be prepared to leave his office feeling confident that you were working with someone who wanted to help you make the best decisions for your situation. Jonathan Emmanuel, the Concierge understood that there are so many features of the car that it can be overwhelming. He took us through the most critical ones and encouraged us to call or come back in for additional information once we used the car and had questions. This was our first time at Mercedes-Benz of South Charlotte but we plan to be long time customers. More

Wow, what an experience. Gary Childers was patient and interested in making sure we purchased the car we need. We will definitely purchase from Gary again. He spent as much time as we needed to explain interested in making sure we purchased the car we need. We will definitely purchase from Gary again. He spent as much time as we needed to explain what was going on, and what to expect during the whole process. Marc Bartalini explained the lease terms and conditions very well and advised us about options that would help us and those that we didn't need. Jonathan Emmanuel, the Product Concierge, was equally patient and answered all our questions and followed up later with his contact information and additional information that would be useful to us in understanding our new car. He also recommended that we use the car and contact him with additional questions in the future. More

Mike went over and beyond to ensure my car was satisfactory after the purchase. He drove across town to resolve an issue with a maintenance light on my preowned Audi. satisfactory after the purchase. He drove across town to resolve an issue with a maintenance light on my preowned Audi. More

Mr. Neumann is an outstanding sales person. He was very professional and courteous. He was also very knowledgeable and thorough on his presentation and assistance in learning the vehicle. He also followed professional and courteous. He was also very knowledgeable and thorough on his presentation and assistance in learning the vehicle. He also followed up a couple of days later to see how everything is going with the purchase. More

Bobby T" was just awesome he took care of me with excellence. His customer service was outstanding!! He was very helpful the minute I walked in and exited the dearlership, he even bought me a key cha excellence. His customer service was outstanding!! He was very helpful the minute I walked in and exited the dearlership, he even bought me a key chain for my new car, How nice was that? I then came back a couple days later to place a item on my car and it seem to be a error in the system, Bobby went above and beyond to correct the situation.The job was done and completed just like he said it would be. So if you want help, satisfaction, excellent customer service and dedication Bobby T" is the man for you!!! Really!! He is the man,man!! just like Jake from State Farm. More

riendly, professional, pleasure working with! From the moment I checked in to the dealer, nothing but a great buying experience! I’ll definitely be looking to purchase again from Gary Childers & Pat Ober moment I checked in to the dealer, nothing but a great buying experience! I’ll definitely be looking to purchase again from Gary Childers & Pat Oberer at South Charlotte MB. More

David facilitated a swift negotiation with fair pricing on the trade and new vehicle. He was incredibly attentive and communicative. He did exactly what he said he would - no questions asked. I appreciated on the trade and new vehicle. He was incredibly attentive and communicative. He did exactly what he said he would - no questions asked. I appreciated his follow-ups. The only issue was a significant wait-time for completing paperwork in the business office. This was out of the salesperson’s control, but this is a growth opportunity for the broader dealership to consider in terms of efficiency in the customer’s start-to-finish buying experience. More

In need of a new, larger vehicle I researched for about 8 hours and found two cars at two different dealerships. Both checked all the boxes. Visited the first dealership and got a typical dealership experi hours and found two cars at two different dealerships. Both checked all the boxes. Visited the first dealership and got a typical dealership experience, full of every cliche in the book. Then I went to see Dave Rodriguez in South Charlotte. What a contrast! Both Dave and the dealership itself were first-class from the word go. Dave is professional, honest and sincere and immediately puts one at ease. I was so impressed I forgot to negotiate on price. Which is fine because the car was priced fairly to start. He’s a fast walker though so bring your good footwear. Couldn’t recommend them more. More