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Mercedes-Benz of South Charlotte
Pineville, NC
1,318 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 24, 2021
Car released on 12/26. To call me when part comes in. Only call from service mgr about poor service. He would call to have right seat motor installed. Now it’s 1/21/2021 and no call. Front end still make Only call from service mgr about poor service. He would call to have right seat motor installed. Now it’s 1/21/2021 and no call. Front end still makes noise. $1900.00 wasted. More
by thomascloninger
Employees Worked With
My customer service man was Bruce
January 24, 2021
Excellent in Customer Service!Once again, I experienced Excellent in Customer Service! Once again, I experienced total professionalism with all staff at Mercedes-Benz of South Charlotte. Sammy, Lamir, Di Excellent in Customer Service! Once again, I experienced total professionalism with all staff at Mercedes-Benz of South Charlotte. Sammy, Lamir, Dixon, et.al. are always at the fore in providing customer satisfaction. I once had an issue with the wait time (3 hrs.) for the servicing of my vehicle. This was addressed promptly and promised to not happen again. Yesterday I was in and out! Great job by all! Satisfied Customer, Ron Kelly More
by rkelly1519
Employees Worked With
Sammy, Lamir, Dixon, Aundre Newman
January 23, 2021
Outstanding purchase experience. Bobby T was extremely knowledgable about the product, he was professional and personable and took time to listen to what we really wanted in a car. He provided great insi knowledgable about the product, he was professional and personable and took time to listen to what we really wanted in a car. He provided great insights and took a lot of time and attention to the process. I would highly recommend this dealership. Our overall experience was exceptional. More
by brennasmith
Employees Worked With
Bobby Toth
January 22, 2021
Grant was very nice and knowledgeable about the car we purchased. Very good experience. If we buy another Mercedes in the future it will be from this dealer purchased. Very good experience. If we buy another Mercedes in the future it will be from this dealer More
by Jeremy
Employees Worked With
Grant, Pat Oberer
January 22, 2021
Exceptional customer service and easy experience buying and learning about my new car. I would highly recommend Darrell and Mercedes-Benz of South Charlotte. They are very helpful and friendly! and learning about my new car. I would highly recommend Darrell and Mercedes-Benz of South Charlotte. They are very helpful and friendly! More
by Betsy Bryan
Employees Worked With
Darrell Kimrey
January 21, 2021
Hey the first time I took my car there they told me around 4grand in work would fix everything that my car needed at the time. So after I went ahead and had the work done I look at my bill about 2500 o around 4grand in work would fix everything that my car needed at the time. So after I went ahead and had the work done I look at my bill about 2500 of it was the labor and 1500 of was for parts just to go back a couple months later and find out that that wasn’t all I needed plus I had two cracked rims that I didn’t know about I was very upset and I felt cheated out of my money the first time. I’m now back at square one looking like it’ll be around 4 more grand to get the car up to par the way I originally wanted.😠thanks Mercedes of south Charlotte tho the things they did fix seem to be alright I guess 👍🏾 More
by Mr. Camps
Employees Worked With
Bobby Toth
January 21, 2021
Customer Service was very poor.. Communication with the customer was non existent. Had my car for almost two weeks. Did it completely fix the problem. Brought it back and they wanted to charge me again. E customer was non existent. Had my car for almost two weeks. Did it completely fix the problem. Brought it back and they wanted to charge me again. E-mailed their Client Services person about this. No reply. More
by George20
Employees Worked With
Adam Putnam
January 21, 2021
The recall was easy to make an appointment, get a rental car and kept updated on the progress. My windshield had just been hit by a rock and the service Dept lined up that to be repaired also. They made it car and kept updated on the progress. My windshield had just been hit by a rock and the service Dept lined up that to be repaired also. They made it very easy for me and I greatly appreciate that. More
by New to Mercedes-Benz
Employees Worked With
Bobby Bolen
January 21, 2021
From team leader, technicians and cashiers, I can not adequately express my total disappointment in this dealership. Just moving from PA with my 2013 Mercedes where I had come to expect and receive the adequately express my total disappointment in this dealership. Just moving from PA with my 2013 Mercedes where I had come to expect and receive the high quality of work associated with Mercedes. Needing more work done, I choose Northlake Mercedes(Colton Lancaster, Advisor) and was grateful for the service received. I shall never go back to Pineville again. More
by michaelwadams
Employees Worked With
ANDREW BERNETT
