Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of South Charlotte
Pineville, NC
1,314 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,314 reviews
January 22, 2021
Exceptional customer service and easy experience buying and learning about my new car. I would highly recommend Darrell and Mercedes-Benz of South Charlotte. They are very helpful and friendly! and learning about my new car. I would highly recommend Darrell and Mercedes-Benz of South Charlotte. They are very helpful and friendly! More
by Betsy Bryan
Employees Worked With
Darrell Kimrey
January 22, 2021
Grant was very nice and knowledgeable about the car we purchased. Very good experience. If we buy another Mercedes in the future it will be from this dealer purchased. Very good experience. If we buy another Mercedes in the future it will be from this dealer More
by Jeremy
Employees Worked With
Grant, Pat Oberer
January 21, 2021
Customer Service was very poor.. Communication with the customer was non existent. Had my car for almost two weeks. Did it completely fix the problem. Brought it back and they wanted to charge me again. E customer was non existent. Had my car for almost two weeks. Did it completely fix the problem. Brought it back and they wanted to charge me again. E-mailed their Client Services person about this. No reply. More
by George20
Employees Worked With
Adam Putnam
January 21, 2021
The recall was easy to make an appointment, get a rental car and kept updated on the progress. My windshield had just been hit by a rock and the service Dept lined up that to be repaired also. They made it car and kept updated on the progress. My windshield had just been hit by a rock and the service Dept lined up that to be repaired also. They made it very easy for me and I greatly appreciate that. More
by New to Mercedes-Benz
Employees Worked With
Bobby Bolen
January 21, 2021
From team leader, technicians and cashiers, I can not adequately express my total disappointment in this dealership. Just moving from PA with my 2013 Mercedes where I had come to expect and receive the adequately express my total disappointment in this dealership. Just moving from PA with my 2013 Mercedes where I had come to expect and receive the high quality of work associated with Mercedes. Needing more work done, I choose Northlake Mercedes(Colton Lancaster, Advisor) and was grateful for the service received. I shall never go back to Pineville again. More
by michaelwadams
Employees Worked With
ANDREW BERNETT
January 21, 2021
Hey the first time I took my car there they told me around 4grand in work would fix everything that my car needed at the time. So after I went ahead and had the work done I look at my bill about 2500 o around 4grand in work would fix everything that my car needed at the time. So after I went ahead and had the work done I look at my bill about 2500 of it was the labor and 1500 of was for parts just to go back a couple months later and find out that that wasn’t all I needed plus I had two cracked rims that I didn’t know about I was very upset and I felt cheated out of my money the first time. I’m now back at square one looking like it’ll be around 4 more grand to get the car up to par the way I originally wanted.😠thanks Mercedes of south Charlotte tho the things they did fix seem to be alright I guess 👍🏾 More
by Mr. Camps
Employees Worked With
Bobby Toth
January 21, 2021
Excellent service and timeline to complete repairs was great. I noticed several customers did not follow the COVID-19 guidelines regarding the mask requirements. Mercedes has posted signs throughout th great. I noticed several customers did not follow the COVID-19 guidelines regarding the mask requirements. Mercedes has posted signs throughout the service area regarding the mask requirements. Perhaps that is something Mercedes can address directly with those customers going forward. More
by Donna
Employees Worked With
Bobby Bolan
January 21, 2021
Last schedule for Service: taken in quickly. Work finished on time and then sanitized. Coffee in the waiting area. Seating spread out. Car wahed. Quick checkout finished on time and then sanitized. Coffee in the waiting area. Seating spread out. Car wahed. Quick checkout More
by mbnick
Employees Worked With
Paul Newman
January 21, 2021
My service rep., Paul Newman was thorough, informative and professional. I immediately felt my vehicle was in good hands. I trusted the service recommendations made and when I picked up my vehicle, it fel and professional. I immediately felt my vehicle was in good hands. I trusted the service recommendations made and when I picked up my vehicle, it felt as if I was driving a new car off the lot! I love the ease of interactivity via email and text which kept me aware of what was being done and how long it would take. Well done Mercedes-Benz of South Charlotte! More
by peyser6912
Employees Worked With
Paul Newman
January 21, 2021
Service was comprehensive and timely executed. Any issues were promptly communicated and resolved. From the cashiers to the advisor friendliness was exhibited. Overall very pleasant. were promptly communicated and resolved. From the cashiers to the advisor friendliness was exhibited. Overall very pleasant. More
by Dealers
Employees Worked With
Paul Newman
