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Mercedes-Benz of South Charlotte
Pineville, NC
1,329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 21, 2021
Hey the first time I took my car there they told me around 4grand in work would fix everything that my car needed at the time. So after I went ahead and had the work done I look at my bill about 2500 o around 4grand in work would fix everything that my car needed at the time. So after I went ahead and had the work done I look at my bill about 2500 of it was the labor and 1500 of was for parts just to go back a couple months later and find out that that wasn’t all I needed plus I had two cracked rims that I didn’t know about I was very upset and I felt cheated out of my money the first time. I’m now back at square one looking like it’ll be around 4 more grand to get the car up to par the way I originally wanted.😠thanks Mercedes of south Charlotte tho the things they did fix seem to be alright I guess 👍🏾 More
by Mr. Camps
Employees Worked With
Bobby Toth
January 21, 2021
Excellent service and timeline to complete repairs was great. I noticed several customers did not follow the COVID-19 guidelines regarding the mask requirements. Mercedes has posted signs throughout th great. I noticed several customers did not follow the COVID-19 guidelines regarding the mask requirements. Mercedes has posted signs throughout the service area regarding the mask requirements. Perhaps that is something Mercedes can address directly with those customers going forward. More
by Donna
Employees Worked With
Bobby Bolan
January 21, 2021
Last schedule for Service: taken in quickly. Work finished on time and then sanitized. Coffee in the waiting area. Seating spread out. Car wahed. Quick checkout finished on time and then sanitized. Coffee in the waiting area. Seating spread out. Car wahed. Quick checkout More
by mbnick
Employees Worked With
Paul Newman
January 21, 2021
My service rep., Paul Newman was thorough, informative and professional. I immediately felt my vehicle was in good hands. I trusted the service recommendations made and when I picked up my vehicle, it fel and professional. I immediately felt my vehicle was in good hands. I trusted the service recommendations made and when I picked up my vehicle, it felt as if I was driving a new car off the lot! I love the ease of interactivity via email and text which kept me aware of what was being done and how long it would take. Well done Mercedes-Benz of South Charlotte! More
by peyser6912
Employees Worked With
Paul Newman
January 21, 2021
Service was comprehensive and timely executed. Any issues were promptly communicated and resolved. From the cashiers to the advisor friendliness was exhibited. Overall very pleasant. were promptly communicated and resolved. From the cashiers to the advisor friendliness was exhibited. Overall very pleasant. More
by Dealers
Employees Worked With
Paul Newman
January 21, 2021
Had vehicle in for NC state inspection. Vehicle washed and ready to go quickly. Always prompt and friendly service from service department and porters. First class. and ready to go quickly. Always prompt and friendly service from service department and porters. First class. More
by t lynch
Employees Worked With
Adam Putnam, Aundre Newman, Nelson Prieto, Paul Newman, Francisco Brucia, Adam Fleshman
January 21, 2021
Service costs are unreasonable and service rep was a little vague in his quote. I was charged $90 to tell me my battery was dead. I clearly knew that as that was what I told the rep when I got. Doesn little vague in his quote. I was charged $90 to tell me my battery was dead. I clearly knew that as that was what I told the rep when I got. Doesn't make sense for me to pay for information that I already knew. Shady way to pad revenues. More
by Bpnappi
Employees Worked With
Adam Putnam, Aundre Newman, Nelson Prieto, Paul Newman, Francisco Brucia, Jamie Scheuneman, Debra Rushing, Adam Fleshman
January 18, 2021
My husband and I just leased our first Mercedes-Benz from David Rodriguez. It was the best new car experience we have ever had. David was wonderful from the first day we met until we took delivery. He hel David Rodriguez. It was the best new car experience we have ever had. David was wonderful from the first day we met until we took delivery. He helped us build the perfect car and followed up regularly with status updates. David is professional, friendly and a pleasure to work with. Our experience with the finance manager was also very pleasant and efficient.. Jonathan Emmanuel, Product Concierge, was fantastic. He patiently went over everything we needed to know about the most used many smart features the car is equipped with. We also experienced the exceptional staff in the service department when we took the car in to have the DuPont Interior Protection applied. We are loving our new car and our new dealership! More
by The Lamberts
Employees Worked With
David Rodriguez, Jeff Gourd, Pat Oberer, Jamie Scheuneman
January 18, 2021
The people at the dealership were prompt, courteous and knowledgeable. Darrell went above to get me the car I wanted. He knows his product! Highly recommend. Everyone I encountered was friendly and help knowledgeable. Darrell went above to get me the car I wanted. He knows his product! Highly recommend. Everyone I encountered was friendly and helpful. More
by lakelvr
Employees Worked With
Darrell Kimrey, Pat Oberer
January 18, 2021
Pleasant from start to finish. Each person at each area courteous and respectful. I don’t have to worry about anything being done or handled incorrectly courteous and respectful. I don’t have to worry about anything being done or handled incorrectly More
by elgleason
Employees Worked With
Bryan Gunter
