Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of South Charlotte
Pineville, NC
1,313 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,313 reviews
May 15, 2020
I highly recommend Eduardo and MB of South Charlotte. Eduardo was extremely helpful, knowledgeable, responsive, and took his time with us. Amazing customer service! I look forward to working with Eduardo Eduardo was extremely helpful, knowledgeable, responsive, and took his time with us. Amazing customer service! I look forward to working with Eduardo and this dealership again in the future! More
by LE
Employees Worked With
Eduardo Prego
May 14, 2020
Very Bad experience The service took 4 hours to do an oil change. Francisco the service representative was rude. I will go to different dealership next time. I have never The service took 4 hours to do an oil change. Francisco the service representative was rude. I will go to different dealership next time. I have never had such a bad experience. My vehicle only had 6200 miles and only needed a quick oil change that turned into a very bad experience. Everyone else there was great, but you know it only takes one person to make the whole experience awful. I gave a 3 rating due to what I experienced with Francisco. If not for him and it taking 4 hours to do an oil change with a scheduled appointment, my rating would have been higher. More
by Ammie
Employees Worked With
Francisco Brucia
May 14, 2020
Dealership The dealership made it easy for us to purchase with them. They took our trade in with no problems. The facility was very clean and classy. The dealership made it easy for us to purchase with them. They took our trade in with no problems. The facility was very clean and classy. More
by dorothy.schlemm@yahoo.com
Employees Worked With
Darius Brown, Pat Oberer, Darius Brown, Pat Oberer
May 08, 2020
An experience like None Other I am a 35 yr Global Services Professional. My customer base consists of half the fortune 500. I know the good and the the bad of service experiences t I am a 35 yr Global Services Professional. My customer base consists of half the fortune 500. I know the good and the the bad of service experiences that companies offer for well over 70% of the world. I provide that backdrop to say that No experience I have ever encountered exceeded the buying experience I enjoyed with Bobby Sabates. While I have known Bobby for years and have owned several Mercedes purchased at other places this buying experience was exceptional. I believe that a great service experience is "Bi-directional". The customer has some responsibility to be educated and informed, while the Sales professional should offer options to meet those needs. My palate is broad as it relates to cars and Bobby offered a smorgasbord of options while never leaning one way or the other. It was about my needs not what he wanted to sell. Our interactions were fact based and always balanced by the right documentation. I know I am a tough customer, but believe I am a fair customer. There is nothing about my experience with Bobby and Mercedes-Benz of South Charlotte that was not top notch. I also had an opportunity to interact with Pat the Finance Manager and Jonathan the Product Concierge. Superior support and engagement. I plan to enhance my driveway later this year. I've had almost all of the major high end vehicles. It will be very hard for me to NOT come back to Mercedes-Benz of South Charlotte to add another logo to my garage. Thank You Bobby Arnold More
by barnold46
Employees Worked With
Pat and Jonathan, Bobby Sabates
May 03, 2020
Great experience! Gary Childers was my sales person. He was very patient to answer my of my question! Great guy! Love my jeep compass. Thanks was very patient to answer my of my question! Great guy! Love my jeep compass. Thanks More
by Jeannine Jones
Employees Worked With
Gary Childers
May 01, 2020
Darrell was my salesman and took such good care of me while buying my new car. He took the time to personally know me and create an experience. Also Marc from finance is over the top awesome! I will tota while buying my new car. He took the time to personally know me and create an experience. Also Marc from finance is over the top awesome! I will totally recommend Darrell, Marc, and Mercedes-Benz of South Charlotte to anyone looking to purchase a car. More
by Avery
Employees Worked With
Darrell Kimrey, Marc Bartalini
April 30, 2020
Outstanding Customer service Just completed my 5th car purchase at South Charlotte Mercedes. I am very impressed with the attention to detail from every associate.The dealership r Just completed my 5th car purchase at South Charlotte Mercedes. I am very impressed with the attention to detail from every associate.The dealership really takes care of you throughout the whole process. I would highly recommend letting Gary Childers help you select your new car.My wife thinks he is one of the nicest guys she has ever met!! I agree as Gary helps make it very smooth and genuinely cares that you take your time and make the right decision!! Marc in finance really helped me understand all aspects of the paperwork. The extra level of service that Jonathan Emmanuel provides helped me understand all the features the car has....and how to use them!!! If your looking for a Mercedes this is the first and only place to shop... They really make it easy to get the car your looking for!!!! More
by Britt Moose
Employees Worked With
Gary Childers, Marc Bartalini
April 30, 2020
Professional. Tough but fair. No xxxxxx thrown out . I got to see [and ultimately purchase] what I was looking for. A clean CPO SUV with decent features and mileage. A straight up, no xx negotiation I got to see [and ultimately purchase] what I was looking for. A clean CPO SUV with decent features and mileage. A straight up, no xx negotiation with Darrell that went forward; and by process of elimination, I realized that this was the best deal out of the candidate vehicles I considered, new or used. Being a salesman, I could appreciate Darrell's efforts to protect the company's position, while conceding what he could, to complete the deal. He was thorough, honest, courteous and professional, and I would recommend him and MB-SCLT to my associates and clients in commercial real estate. More
by DW Wyks
Employees Worked With
Darrell Kimrey, Mike Bostick, Marc Bartalini
April 18, 2020
Every time I get my car service at South Charlotte Mercedes Benz I receive excellent service. Everyone has great customer service. Thanks to Frank B. for all his help! Mercedes Benz I receive excellent service. Everyone has great customer service. Thanks to Frank B. for all his help! More
by Flo
Employees Worked With
Francisco Brucia
April 13, 2020
SERVICE PROFESSIONALS WHEN YOU GO INTO THIS DEALER, YOU ARE WELCOMED BY THE PROFESSIONALS THAT KNOW WHAT YOU NEED FOR YOUR CAR AND LISTEN TO YOU WHAT YOU HAD MADE AN APPOIN WHEN YOU GO INTO THIS DEALER, YOU ARE WELCOMED BY THE PROFESSIONALS THAT KNOW WHAT YOU NEED FOR YOUR CAR AND LISTEN TO YOU WHAT YOU HAD MADE AN APPOINTMENT FOR. NO HIGH PRESSURE, THEY SHOW CONCERN FOR YOUR SAFETY IF THERE IS A PROBLEM THAT NEEDS TO ADDRESSED AND TELL YOU ABOUT UP COMING SERVICES THAT YOU WILL NEED TO ADDRESS IN THE FUTURE FOR YOU VEHICLE More
by keith
Employees Worked With
and Tessa, Jamie Scheuneman
