Mercedes-Benz of South Charlotte

Service advisor was GREAT. She provided details of the necessary service, Very accurate cost estimate, as well, arranged for a courtesy car. She kept me informed of the status of the service. necessary service, Very accurate cost estimate, as well, arranged for a courtesy car. She kept me informed of the status of the service. More

Eduardo worked hard to deliver a great experience Everyone at the dealership worked very hard to make sure that I was comfortable and well taken care of while waiting for my new car to be prepped and Everyone at the dealership worked very hard to make sure that I was comfortable and well taken care of while waiting for my new car to be prepped and detailed. The car was scheduled for Saturday delivery, but when the truck driver ran out of time, and could not deliver until Monday, Walter and Eduardo took care of getting me a very nice GLA loaner vehicle, and then spent the next 48 hours locating my car, to be sure that it would be delivered on Monday. In addition, I am having paint protection and pinstriping applied, and they worked to have the pinstriping owner, meet with me to help me select the pinstripe colors, all the while, giving me a comfortable space to work while I waited. Thanks More

Delivery efficiency Ordering a new car through Gary Childers is always easy. He makes sure everything I want is on the order form before it goes into the system. He also Ordering a new car through Gary Childers is always easy. He makes sure everything I want is on the order form before it goes into the system. He also informs me of the status of the build up to the day it's delivered. Jonathon Emmanuel is also very helpful answering questions about the new systems within the car. More

50K service and detail cleaning This dealership is simply the best! We have used Mercedes-Benz of South Charlotte for quite some time. The service on our S 550 has been great! Marian This dealership is simply the best! We have used Mercedes-Benz of South Charlotte for quite some time. The service on our S 550 has been great! Mariana Rago is great. More

I really like the exceptional quality of service at this dealership. The sales, service and also the supporting loaner department and accounting all provide a very satisfying experience whenever I visit. dealership. The sales, service and also the supporting loaner department and accounting all provide a very satisfying experience whenever I visit. More

A first rate buying experience I custom ordered a 2020 S-Class built with the specifications I wanted. I did this after exhaustive review of available options, and multiple dealer I custom ordered a 2020 S-Class built with the specifications I wanted. I did this after exhaustive review of available options, and multiple dealer inventory searches which did not find a vehicle with the choices I wanted. Januz Walczak was a pleasure to deal with through out the entire process. I was kept informed about the final assembly date in Stuttgart. They supplied me with the information to track the boat bringing the car to Baltimore. The delivery process went very smoothly. Jonathan Emmanuel, the product support specialist, provided a good introduction to how to safely operate the car. The S-Class is an exceptional automobile. More

Excellent customer service The service personnel were courteous to my wife and me during our past visit for a scheduled service. A courtesy vehicle was made available for us to The service personnel were courteous to my wife and me during our past visit for a scheduled service. A courtesy vehicle was made available for us to use for time period required to complete the service at the dealership. More

Always good I recently had my car in for service, because it was making a strange noise. Turns out I needed rear air springs. Frank B. arranged a loaner and sa I recently had my car in for service, because it was making a strange noise. Turns out I needed rear air springs. Frank B. arranged a loaner and saw to it that my car was repaired quickly. Everyone at Mercedes-Benz of South Charlotte is friendly and does an exceptionally good job. More

The most professional team in the business!! I received impeccable service from the entire team!! Jeff Gourd, and Gary Childers were professional, kind and prompt. I will never go anywhere else I received impeccable service from the entire team!! Jeff Gourd, and Gary Childers were professional, kind and prompt. I will never go anywhere else to shop for cars. THANKS you all!! More

Exceptional Service - I recently had my car in for an Issue with the AC and they made an appointment quick and easy for me, arrange for me to have a loaner and I was in an I recently had my car in for an Issue with the AC and they made an appointment quick and easy for me, arrange for me to have a loaner and I was in and out of the service department within 10 mins. While the car was there, I took advantage of their special on car detailing and the car looks brand new... like when I first bought the car!!! By the time my service was done, we had inclement weather In the area and Paul Newman, the service manager brought the car into the shop so the rain would not spoil the recently detail job completed and kept the vehicle under the cover until I picked up the vehicle. Absolutely he is the best service advisor around and I highly recommend anyone to service their Vehicles at Mercedez Benz of South Charlotte More