Mercedes-Benz of South Charlotte

Engine issue Adam gave exceptional service! Professional prompt and efficient, guided me through the service procedures as this was my first visit, to Mercedes at Adam gave exceptional service! Professional prompt and efficient, guided me through the service procedures as this was my first visit, to Mercedes at Pineville. Excellent customer service More

Thanks Bryan I recently had my 40k mile service, NC inspection and tire change done at Mercedes of South Charlotte. Bryan Gunter was my service advisor and was ext I recently had my 40k mile service, NC inspection and tire change done at Mercedes of South Charlotte. Bryan Gunter was my service advisor and was extremely helpful as always in explaining and taking care of everything. I have known Bryan for many years since his days at Cadillac where he took care of my Escalade repairs and service. He always takes care of the cars as if it's his own. If your car needs repair or service, I highly recommend seeing Bryan at MB@SS More

Enjoyable Very helpful. Kept me informed about my vehicle. Employees were very friendly. Maintenance prices were reasonable. Very convenient location. Very rel Very helpful. Kept me informed about my vehicle. Employees were very friendly. Maintenance prices were reasonable. Very convenient location. Very reliable and kept promises. Trustworthy person More

Excellent Sales Staff& wonderful experience. Carmeline Alceus and I communicated and emailed regarding a pre-owned convertible. When that car was sold before I could get to your dealership, Car Carmeline Alceus and I communicated and emailed regarding a pre-owned convertible. When that car was sold before I could get to your dealership, Carmeline brought the GLE I eventually bought to my attention. She was knowledgeable and professional in the entire process. She gave me sheets on all of the car’s options and how much Warranty was still available on this car. We were able to negotiate a good price and buy the car within 1 day. I was very impressed that we did not have to spend a lot of time at the dealer (that is important to me). Marc Bartalini was very professional and knowledgeable about the loan we obtained. There was a problem with our Bill of Sale, and he solved it with a quick phone call. Also, we were in and out of his process in a short time. More

Exceptional service It was a exceptional experience to again purchase a automobile from Mercedes Benz of South Charlotte. Everyone was professional and very kind in their It was a exceptional experience to again purchase a automobile from Mercedes Benz of South Charlotte. Everyone was professional and very kind in their time spent with my husband and I. More

Exceptional Service! Paul Newman always provides great service. The entire staff treats me like family, from the moment I drive onto the service drive everyone is ready to Paul Newman always provides great service. The entire staff treats me like family, from the moment I drive onto the service drive everyone is ready to help and so friendly. More

Excellent in Customer Care My experience twice now has been overall pleasant and with problems. I appreciate the professionalism from my salesman, Mr. Darrell Kimrey and Mr. Jo My experience twice now has been overall pleasant and with problems. I appreciate the professionalism from my salesman, Mr. Darrell Kimrey and Mr. Jonathan Emmanuel. More

Courteous and Helpful The Mercedes crew at Mercedes-Benz of South Charlotte are one of the most professional group of people I have worked with. They were really eager in h The Mercedes crew at Mercedes-Benz of South Charlotte are one of the most professional group of people I have worked with. They were really eager in helping me make the right decision and answered all my questions patiently. I would recommend working with Eduardo, as he helped me in making the right decision from the time I walked in the dealership. More

Never Disappointed They consistently go above and beyond, which unfortunately is rare these days however, it is appreciated. Absolutely great service! Everyone is always They consistently go above and beyond, which unfortunately is rare these days however, it is appreciated. Absolutely great service! Everyone is always so helpful and friendly. They are the best! More

Cooling system problem. Over the past 4 years of service, I have never had the same service advisor. Service has been fine, and when I left I never remembered their names. Th Over the past 4 years of service, I have never had the same service advisor. Service has been fine, and when I left I never remembered their names. This time was different, I was greeted by an advisor with a smile, (Bryan Gunter). We went over the problems I was having with my car, and I showed him the email I received from the dealership about the work I had requested, there were items listed that had nothing to do with my vehicle. I wanted to make sure they didn't do any of that work. His did not have them on his list. I mentioned that I was going to central New York next week for 10 days, and wanted to make sure everything was working correctly. Bryan called me later in the day to tell me the car should have an alignment, and the 2 front tires would probably be fine for the trip and I should think about replacing them when I get back. The 2 rear tires were new 2 months ago. I asked if they could be replaced today, he checked and called me back and said they could. He was very professional and friendly, we talked about my 4 year service due in a month and a half. Everything went well with the service, and I remember his name a day after. I know that part might sound strange, but it's true. The previous advisors were ok, no problems, but they were more like robots, doing their jobs and moving on. I look forward to working with Bryan again for my next service. More