Mercedes-Benz of South Charlotte

Excellent in Customer Care My experience twice now has been overall pleasant and with problems. I appreciate the professionalism from my salesman, Mr. Darrell Kimrey and Mr. Jo My experience twice now has been overall pleasant and with problems. I appreciate the professionalism from my salesman, Mr. Darrell Kimrey and Mr. Jonathan Emmanuel. More

Never Disappointed They consistently go above and beyond, which unfortunately is rare these days however, it is appreciated. Absolutely great service! Everyone is always They consistently go above and beyond, which unfortunately is rare these days however, it is appreciated. Absolutely great service! Everyone is always so helpful and friendly. They are the best! More

Cooling system problem. Over the past 4 years of service, I have never had the same service advisor. Service has been fine, and when I left I never remembered their names. Th Over the past 4 years of service, I have never had the same service advisor. Service has been fine, and when I left I never remembered their names. This time was different, I was greeted by an advisor with a smile, (Bryan Gunter). We went over the problems I was having with my car, and I showed him the email I received from the dealership about the work I had requested, there were items listed that had nothing to do with my vehicle. I wanted to make sure they didn't do any of that work. His did not have them on his list. I mentioned that I was going to central New York next week for 10 days, and wanted to make sure everything was working correctly. Bryan called me later in the day to tell me the car should have an alignment, and the 2 front tires would probably be fine for the trip and I should think about replacing them when I get back. The 2 rear tires were new 2 months ago. I asked if they could be replaced today, he checked and called me back and said they could. He was very professional and friendly, we talked about my 4 year service due in a month and a half. Everything went well with the service, and I remember his name a day after. I know that part might sound strange, but it's true. The previous advisors were ok, no problems, but they were more like robots, doing their jobs and moving on. I look forward to working with Bryan again for my next service. More

Love my car! Great service, best salesman Chris, delivery was on time and Chris was never pushy but very patient. Now if Jonathan can get me to learn everything in Great service, best salesman Chris, delivery was on time and Chris was never pushy but very patient. Now if Jonathan can get me to learn everything in the car, that will be a miracle. He is amazing and patient. Thank you for a great experience!! Janet Ruscingno More

Great Experience Gary Childers was great to work with. He made the car buying experience very pleasant.. Gary was helpful and made us feel comfortable from the start Gary Childers was great to work with. He made the car buying experience very pleasant.. Gary was helpful and made us feel comfortable from the start. We will be recommending Gary Childers and Mercedes-Benz of South Charlotte! Thank-you for your attention to detail. More

Highly Recommend Darrell Kimrey made the experience turning in and leasing a new vehicle a pleasure. After inquiring about my needs, he located the perfect vehicle fo Darrell Kimrey made the experience turning in and leasing a new vehicle a pleasure. After inquiring about my needs, he located the perfect vehicle for me. He was a pleasure to work with and made the transfer effortless. It is always a pleasure working with the team. More

In and out very quickly. Kept inform of status. Debra Rushing was excellent. It was not her responsibility, because I was there for an inspection. She made sure I was informed of the status of my ca Debra Rushing was excellent. It was not her responsibility, because I was there for an inspection. She made sure I was informed of the status of my car, by either calling me or personally walking over to me. She is an excellent customer service individual. Always treats me as if I was her only customer. Adam Fleshman was also excellent. Making sure I got in and out of there quickly. More

Excellent service for an atypical vehicle Instead of the usual Mercedes Benz car, SUV, or van, I have a 2016 Winnebago motorhome built on a 2015 Mercedes Benz 3500 Sprinter van chassis. This Instead of the usual Mercedes Benz car, SUV, or van, I have a 2016 Winnebago motorhome built on a 2015 Mercedes Benz 3500 Sprinter van chassis. This motorhome is 12 feet tall by 26 feet long making it a challenge for your typical service facilities. George Padin and his service team had no trouble replacing my two recalled air bags and performing a very thorough, routine service on my Winnebago. I live in Asheville which makes it a two and a half hour drive just to get to South Charlotte. Mr. Padin got me into and out of the service facility in time to miss South Charlotte's heavy afternoon traffic. I consider the long drive as time well spent to have my Mercedes Benz chassis serviced by dedicated Mercedes Benz technicians rather than just anyone at my nearest RV dealership. More

One Happy Customer Darius Brown provided me with phenomenal customer service in helping me purchase my dream SUV! Thank you Darius. I love my Benz! If you are looking to Darius Brown provided me with phenomenal customer service in helping me purchase my dream SUV! Thank you Darius. I love my Benz! If you are looking to purchase a vehicle this place is highly recommended. More

B service Very professional service advisor and sales person, all work was completed on time and the vehicle was cleaned and washed prior to picking up the vehi Very professional service advisor and sales person, all work was completed on time and the vehicle was cleaned and washed prior to picking up the vehicle More