Mercedes-Benz of South Charlotte

First Service Mariana was exceptionally friendly, and represented the dealership well. Ease of scheduling the service on website was great. Facility was first rat Mariana was exceptionally friendly, and represented the dealership well. Ease of scheduling the service on website was great. Facility was first rate and all other individuals I interacted with were friendly and nice. More

excellent customer service! I had intended to drop my car off for a quick and simple oil change because I was leaving for a roadtrip that same afternoon. With my busy work schedu I had intended to drop my car off for a quick and simple oil change because I was leaving for a roadtrip that same afternoon. With my busy work schedule and living 60 miles out from the dealer, it’s hard for me to find time to get out there sometimes. I normally would book an appointment with a loaner but for some reason I didn’t this time thinking it will just be a simple oil change and I would be in and out. Frank has suggested and recommended I do the full service and not miss out. My appointment was at 10, I didn’t have a lot of time and had to be back home, as we were leaving at 1pm. Frank assured me that he would do what he can and my car would be done for 12. I agreed. They had a shuttle bring me shopping to kill some time. Long story short, I did not get out of the dealer on time but Frank did everything he could to make sure my car was priority and checking in every so often to update me on the statius. He even went back there himself to pull my car up from the wash and wiped down my door jams quickly as I was gathering my things to get in my car. Everyone acknowledges and is quick to attend to you the moment you pull up your car for service to the moment you leave. Keep up the great job! More

Exceptional service This was my first experience with this dealership. I have been more than impressed with the service and care that Debra and her team have provided. He This was my first experience with this dealership. I have been more than impressed with the service and care that Debra and her team have provided. Her knowledge is tremendous. She really cares about her clients. Everyone in the service department are courteous and professional. More

(E)say and (E)fficient This was the easiest car buying experience I have ever had! Our entire deal was done through email and Gary Childers was quick, efficient and communic This was the easiest car buying experience I have ever had! Our entire deal was done through email and Gary Childers was quick, efficient and communicated everything perfectly. More

Always Exceptional I have owned almost all brands of automobiles, have had service in all their service departments but hands down the best has been Mercedes Benz of S I have owned almost all brands of automobiles, have had service in all their service departments but hands down the best has been Mercedes Benz of South Charlotte. From the greeters in the drive in service entrance to the service representatives ( Autumn ,is exceptional ) to the wash team , to the techs, ( John Adams , head tech, the best ! )service appointments are a very pleasant experience. I highly recommend this dealership. More

Air Bag Recall visit After a 2 plus year wait for the air bag replacements to become available. (NOT DEALER FAULT) I received a call from MB of South Charlotte informing After a 2 plus year wait for the air bag replacements to become available. (NOT DEALER FAULT) I received a call from MB of South Charlotte informing me that the parts were finally in. I set up an appointment day and time. The air bags were replaced within a 6 hr timeframe, during which MB of South Charlotte supplied me with a free loaner car. I was very impressed with all the staff and their friendliness and knowledge. The dealership itself is exremely large and super clean with a 2nd to none customer waiting lounge. I highly recommend this dealership. More

Amazing car-buying experience! I worked with Darrell Kimrey to purchase my first mercedes-benz, a 2014 E350. He was amazing throughout the entire process. We test drove the car on a I worked with Darrell Kimrey to purchase my first mercedes-benz, a 2014 E350. He was amazing throughout the entire process. We test drove the car on a Wednesday and talked to him about everything under the sun for a couple of hours. We never buy a car the same day we test drive it for the 1st time, Darrell wasn't at all pushy when we told him we'd come back the next day. We came back the next day and we felt like top-priority the entire time we were in the dealership! I will recommend them to every person I know! More

Debra is awesome Debra was my service rep and she provide the exceptional service. I literally was able go in and out in about 10 minutes. She was attentive and was ab Debra was my service rep and she provide the exceptional service. I literally was able go in and out in about 10 minutes. She was attentive and was able to provide what I needed More

Quality and Service Generate Loyalty Have purchased multiple vehicles from this dealership, and specifically, sales specialist, Gary Childers. Their attention to detail and desire for a “ Have purchased multiple vehicles from this dealership, and specifically, sales specialist, Gary Childers. Their attention to detail and desire for a “win-win” engagement is evident from both a sales and service perspective. Highly recommend MB of South Charlotte for anyone seeking a luxury car and luxury care experience. More