Mercedes-Benz of South Charlotte

Top tier service Mb of South Charlotte consistently provides top tier service. From the moment I drive in to the time I pick up my car, they are responsive, communicat Mb of South Charlotte consistently provides top tier service. From the moment I drive in to the time I pick up my car, they are responsive, communication well and deliver on their promise on time and at the price estimated. More

Always EXCELLENT! If you want to feel like a King, Pull into the service bay at Felix Sebates Mercedes-Benz of South Charlotte. A greeter is going to open your door fo If you want to feel like a King, Pull into the service bay at Felix Sebates Mercedes-Benz of South Charlotte. A greeter is going to open your door for you, confirm your appointment and find your service adviser for you. They then direct you to any appropriate area i.e. getting a loner vehicle.... If you have any wait at all, you are invited into the lounge for a snack and beverage. You are kept informed at ALL times what processes are taking place and where you are in that process. THESE FOLKS HAVE VEHICLE SERVICE TO A SCIENCE! Chances are SLIM, that I would ever purchase any other vehicle from anyone other than Felix Sebates Mercedes-Benz of South Charlotte. I've been a Cadillac man since the 80's, Upon experience of Mercedes-Benz!!!!!!!! need I say more.... More

The quality of this dealer matches the quality of the cars I was in MB of South Charlotte to have my C300 checked by the body shop for some repairs and was curious about their used inventory, specifically the I was in MB of South Charlotte to have my C300 checked by the body shop for some repairs and was curious about their used inventory, specifically the Mercedes Certified. Darrell Kimrey walked me straight to the E350 I was interested in, in immaculate condition and we were immediately off for a test drive. He has a strong knowledge of the entire product line and was able to tell me things I didn't know and I'm very familiar with this car. Darrell holds great conversation and is capable of answering any questions you may have, giving you the confidence in your decisions. I purchased the E350 with no reservations about my decision, and Darrel checked in during the finance portion of the sale while I was with equally wonderful Pat Oberer. I came in the next day to have the software and maps updated and was treated with another star of the Mercedes staff in Adam Fleshman. Map updates take a long time, but I chose to wait as the atmosphere in the dealership was as great as the weather outside. Adam made sure to communicate with me on the status of my update and was extremely friendly. And Darrell spent a few minutes chatting about cars. Overall a really refreshing experience. Mercedes-Benz of South Charlotte really makes you feel welcome and a part of the family. I WILL be coming back when it is time to upgrade. More

New purchase Traded for S550. Other Charlotte Mercedes dealer had been looking for over a year, but Efrem found what we wanted within weeks. Good to be a new MB o Traded for S550. Other Charlotte Mercedes dealer had been looking for over a year, but Efrem found what we wanted within weeks. Good to be a new MB of South Charlotte customer. More

Isabella was very resourceful and also knowledgeable , She made me feel welcomed and confident in what I was looking for . Amazing Personality!! Enjoyed her s was very resourceful and also knowledgeable , She made me feel welcomed and confident in what I was looking for . Amazing Personality!! Enjoyed her service , She doesn’t make you feel uncomfortable in wanting to by , she actually cares about what you are into as a customer/buyer, No forced sales pitches , she works with patience and seem to LOVE her job . Had a excellent experience as a first time car shopper in my second time ever being into a dealership More

First Service Mariana was exceptionally friendly, and represented the dealership well. Ease of scheduling the service on website was great. Facility was first rat Mariana was exceptionally friendly, and represented the dealership well. Ease of scheduling the service on website was great. Facility was first rate and all other individuals I interacted with were friendly and nice. More

excellent customer service! I had intended to drop my car off for a quick and simple oil change because I was leaving for a roadtrip that same afternoon. With my busy work schedu I had intended to drop my car off for a quick and simple oil change because I was leaving for a roadtrip that same afternoon. With my busy work schedule and living 60 miles out from the dealer, it’s hard for me to find time to get out there sometimes. I normally would book an appointment with a loaner but for some reason I didn’t this time thinking it will just be a simple oil change and I would be in and out. Frank has suggested and recommended I do the full service and not miss out. My appointment was at 10, I didn’t have a lot of time and had to be back home, as we were leaving at 1pm. Frank assured me that he would do what he can and my car would be done for 12. I agreed. They had a shuttle bring me shopping to kill some time. Long story short, I did not get out of the dealer on time but Frank did everything he could to make sure my car was priority and checking in every so often to update me on the statius. He even went back there himself to pull my car up from the wash and wiped down my door jams quickly as I was gathering my things to get in my car. Everyone acknowledges and is quick to attend to you the moment you pull up your car for service to the moment you leave. Keep up the great job! More

Exceptional service This was my first experience with this dealership. I have been more than impressed with the service and care that Debra and her team have provided. He This was my first experience with this dealership. I have been more than impressed with the service and care that Debra and her team have provided. Her knowledge is tremendous. She really cares about her clients. Everyone in the service department are courteous and professional. More

(E)say and (E)fficient This was the easiest car buying experience I have ever had! Our entire deal was done through email and Gary Childers was quick, efficient and communic This was the easiest car buying experience I have ever had! Our entire deal was done through email and Gary Childers was quick, efficient and communicated everything perfectly. More