Mercedes-Benz of South Charlotte

Always Exceptional I have owned almost all brands of automobiles, have had service in all their service departments but hands down the best has been Mercedes Benz of S I have owned almost all brands of automobiles, have had service in all their service departments but hands down the best has been Mercedes Benz of South Charlotte. From the greeters in the drive in service entrance to the service representatives ( Autumn ,is exceptional ) to the wash team , to the techs, ( John Adams , head tech, the best ! )service appointments are a very pleasant experience. I highly recommend this dealership. More

Air Bag Recall visit After a 2 plus year wait for the air bag replacements to become available. (NOT DEALER FAULT) I received a call from MB of South Charlotte informing After a 2 plus year wait for the air bag replacements to become available. (NOT DEALER FAULT) I received a call from MB of South Charlotte informing me that the parts were finally in. I set up an appointment day and time. The air bags were replaced within a 6 hr timeframe, during which MB of South Charlotte supplied me with a free loaner car. I was very impressed with all the staff and their friendliness and knowledge. The dealership itself is exremely large and super clean with a 2nd to none customer waiting lounge. I highly recommend this dealership. More

Amazing car-buying experience! I worked with Darrell Kimrey to purchase my first mercedes-benz, a 2014 E350. He was amazing throughout the entire process. We test drove the car on a I worked with Darrell Kimrey to purchase my first mercedes-benz, a 2014 E350. He was amazing throughout the entire process. We test drove the car on a Wednesday and talked to him about everything under the sun for a couple of hours. We never buy a car the same day we test drive it for the 1st time, Darrell wasn't at all pushy when we told him we'd come back the next day. We came back the next day and we felt like top-priority the entire time we were in the dealership! I will recommend them to every person I know! More

Debra is awesome Debra was my service rep and she provide the exceptional service. I literally was able go in and out in about 10 minutes. She was attentive and was ab Debra was my service rep and she provide the exceptional service. I literally was able go in and out in about 10 minutes. She was attentive and was able to provide what I needed More

Quality and Service Generate Loyalty Have purchased multiple vehicles from this dealership, and specifically, sales specialist, Gary Childers. Their attention to detail and desire for a “ Have purchased multiple vehicles from this dealership, and specifically, sales specialist, Gary Childers. Their attention to detail and desire for a “win-win” engagement is evident from both a sales and service perspective. Highly recommend MB of South Charlotte for anyone seeking a luxury car and luxury care experience. More

Very clean, nice Pre-owned C300 sport Great customer service and understanding. I drove 3 hrs from Myrtle Beach,SC to purchase a car from this dealership. Darrell got me in the car I wante Great customer service and understanding. I drove 3 hrs from Myrtle Beach,SC to purchase a car from this dealership. Darrell got me in the car I wanted for an affordable price! Darrell went above and beyond to call me the next day after my purchase to make sure I had a safe trip home and was enjoying my new ride. I highly recommend this dealership! More

Always perfect service I love taking my car to the Mercedes place. It is a pleasure. My consultant Paul Newman is the best. They treat me like a million dollars I love taking my car to the Mercedes place. It is a pleasure. My consultant Paul Newman is the best. They treat me like a million dollars More

Pre-owned purchase Purchase vehicle via internet and sales person description. All info was accurate. Visited the dealership, test drove and completed the transaction in Purchase vehicle via internet and sales person description. All info was accurate. Visited the dealership, test drove and completed the transaction in a little over and hour. Sales person professional and courteous. The financial closing process was quick and smooth. Car was detailed immaculately. More

A one superb service! The experience was great. I was trying to get the recall and yearly work done at the same time. This location was worth the trip I endured. The entir The experience was great. I was trying to get the recall and yearly work done at the same time. This location was worth the trip I endured. The entire department was very accommodating. More

Very Please Customer Jamie is my service person and she checked my car in for service got me in a loaner and on my way. I am always pleased with her demeanor and greeting Jamie is my service person and she checked my car in for service got me in a loaner and on my way. I am always pleased with her demeanor and greeting. She makes the process go so smoothly along with the guys that check out my car and get me on my way. I was in for the class b service and after getting the work done, my car is smoother and even more pleasant to drive. I appreciate the team at Mercedes-Benz of South Charlotte. When you are spending a lot of money for service, it makes it less of a pill to swallow when you are treated so well. Thanks, guys -keep up the good work! More