Mercedes-Benz of South Charlotte

Customer Service I would like to say hands down the best sales and customer service experience at a dealership I've received. My salesmen were Janusz "Yanoosh" Walcza I would like to say hands down the best sales and customer service experience at a dealership I've received. My salesmen were Janusz "Yanoosh" Walczak and Darrell Kimrey. They went over and beyond to make my purchase a wonderful experience. We found the perfect SUV for me and they worked to get the pricing I needed. I am so happy with my purchase and we forever do business with South Charlotte Mercedes! Leslie Duncan More

Outstanding buying experience! Darius and Jeff made our car purchase very enjoyable and efficient. This dealership is a pleasure to work with and have always provided us excellent s Darius and Jeff made our car purchase very enjoyable and efficient. This dealership is a pleasure to work with and have always provided us excellent service and never fail to take the extra step to make sure everything is handled courteously and correctly. More

Outstanding The sales guy was very professional and extremely knowledgeable! He even did a follow up call and is still working to help put me in the SUV they I wa The sales guy was very professional and extremely knowledgeable! He even did a follow up call and is still working to help put me in the SUV they I want. From the time I walked in until I left John was very helpful. I will definitely purchased a car at this location. More

Professional and tuned in to my service needs Yesterday I had my car in for an annual service (40K miles), and they were ready to receive me at the scheduled time. Service manager Francisco Brucia Yesterday I had my car in for an annual service (40K miles), and they were ready to receive me at the scheduled time. Service manager Francisco Brucia went over the work needed, the projected costs, and the time necessary to compete the work. I waited in the comfortable lounge, depleted the snack basket, read an ebook on my phone, and occasionally looked up to see my car in the shop on the monitor. In about the projected time, the work was done. Call me a happy customer! More

Great Mercedes experience Great sales person experience, Gary Childers. We purchased a new vehicle, financed it and all went smoothly. All people we encountered were very fri Great sales person experience, Gary Childers. We purchased a new vehicle, financed it and all went smoothly. All people we encountered were very friendly and honed in on a great customer experience. We will be back again and recommend friends in the future. More

Awesome From the minute we walked in the door, we were exceptionally taken care of. We'd recommend this dealership to all looking for a new car! From the minute we walked in the door, we were exceptionally taken care of. We'd recommend this dealership to all looking for a new car! More

Far exceeding expectations Darrell Kimrey was excellent at assessing and meeting our needs before and during the sales process. But what sets him apart and above the rest is hi Darrell Kimrey was excellent at assessing and meeting our needs before and during the sales process. But what sets him apart and above the rest is his after the sale follow up. His work resolving a minor issue for us was very noteworthy as well as his continued contact not only thanking us for our business, but genuinely offering his assistance and invitation to reach out to him for any needs we might have. Again, his genuiness in meaning and doing what he says was most impressive. Nelson Prieto us equally appreciated for his follow up with a minor service issue availing himself to assist. What is particularly impressive was their attention to us as out of town customers..,very reassuring making themselves easily accessible. Thanks so much gentlemen... your professionalism and friendliness is apparent and appreciated...it’s what folks remember.. Top shelf customer service was our experience. More

Sales Team This dealership has a excellent sales team and service department. I’ve brought two vehicles from this particular dealership and on both occasions I w This dealership has a excellent sales team and service department. I’ve brought two vehicles from this particular dealership and on both occasions I was impressed with the level on professional, expertise, and genuine care they have for their customers. More

Best sales service in town Janusz Walczak was really kindly. Walked through every questions & concerns I had. From the day I called till I went for test drive, everything was sm Janusz Walczak was really kindly. Walked through every questions & concerns I had. From the day I called till I went for test drive, everything was smooth. Got in and out (Driving test & completed my purchase) just in an hour. Showed me how to do all the settings on site and Sent me an email regarding for my vehicle other programs. Reached me out week after to make sure I’m satisfied the car. Thanks again Janusz! Dale Baucom from parts department also helped me a lot with my car’s accessories needed and delivered great customer service to me as well. He also delivered the parts I need to me instead I have to go back to pick it up that’s outstanding service. Thanks again Dale! More

Darrell Kimrey is 1st class all the way If you are interested in purchasing a Mercedes, I HIGHLY recommend Mercedes-Benz of South Charlotte. I worked with Darrell Kimrey for purchase of my E If you are interested in purchasing a Mercedes, I HIGHLY recommend Mercedes-Benz of South Charlotte. I worked with Darrell Kimrey for purchase of my E-300, he should have been highly annoyed with me as I chose to do all negotiating via e-mail and phone. He requested on several occasions that I come to the dealership to see him, but he never overly pushed the issue with me, which was the right move in dealing with me. After we reached an agreement when I went to the dealership to take delivery, I was met with a GENTLEMAN of pure CLASS! During my road test of the vehicle his knowledge of Mercedes as a manufacturer and their history amazed me. Then he demonstrated every function of the specific vehicle all the way down to how awesome the turn ratio of the vehicle is. He explained and demonstrated every feature of the vehicle for me. The reception we received from him in the dealership was as if we good friends, very warm and welcoming. In speaking with Mr. Kimrey about his history (which is my nature) I learned that he had sold and MANAGED some very high end vehicle dealerships, given this, it even impressed upon me more how much he believed in the product and it's value, Mercedes-Benz! Although we chose not to finance, the finance manager Marc Bartalini gave us some very note worthy financial advice about return on our money versus financing the vehicle. Overall our experience with MERCEDES-BENZ OF SOUTH CHARLOTTE was the most professional and pleasant vehicle purchasing experience, and I am 54 years old. My partner of 20+ years gets his new vehicle in December 2019, I can assure you that we will start at Mercedes-Benz of South Charlotte. William R. Ring - Conover, NC More