Mercedes-Benz of South Charlotte

Great People, Great Cars I came to a service for my 2015 ML 350 and went out driving a 2017 GLS 450. How? or Why? Was not looking for a change, but great opportunities and gr I came to a service for my 2015 ML 350 and went out driving a 2017 GLS 450. How? or Why? Was not looking for a change, but great opportunities and great people are better together. Raj came only to say hello and kindly suggested “the flag ship”..... nothing else to say. Great experience and a new friend. Thanks Raj! More

Jamie was Tops in my Mercedes Ownership Experience Jamie provided exceptional service and communications, updates and insight. I am grateful for her attention to detail and to have her as a service ma Jamie provided exceptional service and communications, updates and insight. I am grateful for her attention to detail and to have her as a service manager. Thank you Jamie. More

Negotiation Experience was the most stress-free experience As always I dread the car negotiation process, however John Sim’s sales presentation moved us to selecting the best vehicle. He asked all the right q As always I dread the car negotiation process, however John Sim’s sales presentation moved us to selecting the best vehicle. He asked all the right questions which sped up the selection process. Finally he offered a fair price for our trade. We knew it was a fair price because we conducted the research prior to making a decision to trade it. I would highly recommend this dealership and especially Mr Sims. More

Excellent customer care From the moment I walked in and the minute I left I was handled properly and efficiently. Thank you everyone for the white glove treatment From the moment I walked in and the minute I left I was handled properly and efficiently. Thank you everyone for the white glove treatment More

Best Car and Best Buyer Experience I had an excellent experience purchasing my first Mercedes. The buying, financing and demonstration were like no other and I have purchased over 50 ve I had an excellent experience purchasing my first Mercedes. The buying, financing and demonstration were like no other and I have purchased over 50 vehicles in my lifetime. Thank you Marc Bartalini, Gary Childers, and Jonathan you are terrific!!! More

Over The Top From the first phone call to check out a vehicle to the last handshake when the good byes were said...truly, this was an over the top experience. Dar From the first phone call to check out a vehicle to the last handshake when the good byes were said...truly, this was an over the top experience. Darrell is knowledgeable and passionate about what he sells. He is approachable and patient in explanations. The dealership as a whole gives the appearance of a" well oiled machine"...all departments are working together to make sure the customer receives an excellent product and a flawless experience. My car had some front bumper damage and after it was worked on, you absolutely could not tell there had been any damage at all! We drove over 6 hours to see this car...and it was worth the time and effort. I would highly recommend this dealership to anyone who wanted to purchase a Mercedes or in need of service or body work. More

Service Beyond the Call No one wants to be stranded on the side of I-77 with a flat tire in the rain and after dark. But that is what happened last night. We called Mercede No one wants to be stranded on the side of I-77 with a flat tire in the rain and after dark. But that is what happened last night. We called Mercedes Roadside Assist and after a 2-hr wait, we heard from the tow company that they had gone north to Huntersville instead of south to Rock Hill (and beyond) in spite of very specific directions to the contrary. South Charlotte Mercedes Benz came to the rescue. One phone call and they promptly sent a service truck and rescued us in spite of the late hour. Mobile Service Technician Justin was warm and cordial and very quickly got us on the road. The Service Manager Aundre Newman stayed late to insure our prompt care and Service Advisor Jamie-Lynn Scheuneman quickly assured us that all was in hand, promptly got us in a loaner car and insured that every detail for our comfort was looked after. The level of care, service, and follow-up has been unexcelled. We are fortunate indeed to have this excellent company in our area. More

Great Group of Guys!!! Patient, Knowledgable, Best service I had originally came into the dealership in February 2018. I met John Sims the salesman, He heard what I had to say, was informative and didn't pre I had originally came into the dealership in February 2018. I met John Sims the salesman, He heard what I had to say, was informative and didn't pressure me into buying a car. I was on the fence about trading in my car at the time..YES, I was attached to my gas guzzling, loud, show stopping truck and it was a bit emotional. John was very professional touching base via email later that day, thank goodness because after many months and many dealerships, I circled back to him. Although I had purchased from another local dealer in the past, I combed my email for John's information. With his busy Saturday schedule, he welcomed me coming in on such short notice. Once there he made sure I was well received and managed to have a few of his co-workers keep me entertained and further educated on the Mercedes brand. It was a long day as I was so indecisive and sadly didn't have my husband around to help. After calling in my son and his friends, I was happy to find my new car and came home with a car that is fuel efficient with a splash of my personality. I can not thank Efrem Lambert and Bobby Sabates for keeping me company and looking after me while John Sims did everything to make it happen!!!!!!!!! Class and integrity........BEST GUYS IN MERCEDES!!!!!! 5 stars is not enough to give them! More

Very courteous and friendly. Also, they offer good competit Always feel important as a customer. Gary makes you feel important and wants to help you make the best choice for your desire. Never pressures you t Always feel important as a customer. Gary makes you feel important and wants to help you make the best choice for your desire. Never pressures you to buy but helps you make the best choice. More