Mercedes-Benz of South Charlotte

I had the best experience here! Darius Brown was excellent! He always go above and beyond for his clients. Darius Brown was excellent! He always go above and beyond for his clients. More

Darius Brown always provides an exceptional level of knowledge and professionalism to any questions or concerns that may arise. I love my Benz and the Mercedes South Charlotte Dealership! knowledge and professionalism to any questions or concerns that may arise. I love my Benz and the Mercedes South Charlotte Dealership! More

Absolutely the worst experience I have ever had with a service dept ,the #1 problem was to put a belt on correctly and while I was there I figured i would have some others things done ,I knew I had one se service dept ,the #1 problem was to put a belt on correctly and while I was there I figured i would have some others things done ,I knew I had one sensor in exhaust needed replacement, agreed to that since it was there already there, charged me over 500.00 plus the part that takes 5 minutes to replace and then tell me the def system needs work and the other sensor is bad and seized and was going to be 1300.00 to fix that's where I smelled the xxxxxxxx !!!!! And said im coming to get it dont fix that part ,It's a 2007 model and did not come from mercedes with def until later year models !!! Here's where it really gets good ,the second sensor they said needs replaced was intentionally unplugged!!! Plugged it back works perfectly, HERE IS MY WARNING DEALERSHIPS ARE STRUGGLING AND TRYING TO GENERATE INCOME HOW EVER THEY CAN , TECHNICIANS AREN'T GETTING ENOUGH HOURS SO THEY ARE INVENTING PROBLEMS!!! MERCEDES SOUTH OF CHARLOTTE I WILL NEVER BE BACK AND YOU HAVE BEEN WARNED !!! More

In October 2024 I bought a 2021 MB GLC300 4MATIC from a MB dealer in Mathews, NC. This is a certified pre-owned MB. Two weeks later I needed to bring the car into a closer MB dealer for some minor servic MB dealer in Mathews, NC. This is a certified pre-owned MB. Two weeks later I needed to bring the car into a closer MB dealer for some minor service and when I went to pick up the vehicle they told me that I needed new wiper blades. When I questioned the service advisor and told him I just bought this car, I asked how they determine the blades need replacing he told me that they have an indicator on them that changes color when they need replacing. I asked him to show me and when he did, we saw that the indicator had not changed color and indeed I didn't nee new blades. Had I not questioned this, like most people, I would have had to pay over $75 for new blades without even needing them. The service advisor apologized and couldn't explain why the service tech said I needed new blades. Pretty sure I know why. Bottom line. Don't trust this MB dealer. They probably have mandates that require the techs to upsell as much as they can. Maybe even have quotas to achieve. How many people get screwed by the dealers? I feel like I got lucky this time but now my faith in MB dealers is lost. More

Bryan Gunter was very knowledgeable and helpful answering all my questions and advising me in decisions regarding my service on my GLS 450. all my questions and advising me in decisions regarding my service on my GLS 450. More

Michael was wonderful in keeping me informed, very polite and accommodating. Car was repaired correctly and delivered to me even washed! Videos of car helped me understand what was wrong with car and accommodating. Car was repaired correctly and delivered to me even washed! Videos of car helped me understand what was wrong with car More

From our long-time service rep, Paul to the cashiers and other employees, everyone is courteous, helpful and knowledgeable. Would highly recommend. other employees, everyone is courteous, helpful and knowledgeable. Would highly recommend. More

Got my service on time. Michael was helpful and responsive. Since no dealership car was available Uber service was provided Michael was helpful and responsive. Since no dealership car was available Uber service was provided More

Paul Newman is very client centric and goes above and beyond providing premium service and excellent communication beyond providing premium service and excellent communication More