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Mercedes-Benz of South Charlotte - Service Center

Pineville, NC

4.8
225 Lifetime Reviews Review Dealership

225 Reviews of Mercedes-Benz of South Charlotte - Service Center

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February 26, 2021

"The service I received from Bryan is always 5 star,..."

- JackieC

The service I received from Bryan is always 5 star, courteous, knowledgeable and helpful. I’m glad I got him as my service advisor. The receptionist at the drive way and the cashier was also always friendly and helpful as well.

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Recommend Dealer
Yes
Employees Worked With
Bryan D Gunter
Mar 01, 2021 -

Mercedes-Benz of South Charlotte responded

Here at Mercedes-Benz of South Charlotte, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

February 15, 2021

"I had an excellent experience with Paul Newman recently...."

- DebbieP

I had an excellent experience with Paul Newman recently. He did everything he possibly could to get my car through quickly since I told him I was in a rush! Thank You

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Recommend Dealer
Yes
Employees Worked With
Feb 16, 2021 -

Mercedes-Benz of South Charlotte responded

Hi, we're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

February 11, 2021

"After being a client for years and purchasing 6 vehicles..."

- Anthony Fuller

After being a client for years and purchasing 6 vehicles I am officially done with this dealership. Their service department is not a luxury experience. Throughout the years the service department has been poorly run and instead of getting better they continue to get worse. The sales team is great don’t get me wrong. Very professional and authentic. Unfortunately, I’m looking for quality on both sides of the business.

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Recommend Dealer
No
Employees Worked With
Eduardo Mojica
February 09, 2021

"Bryan Gunter is an awesome client service rep. I am so..."

- llmillerrealtor

Bryan Gunter is an awesome client service rep. I am so lucky to have a sincere hard working guy looking out after me & my car! Thanks, Bryan!

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Recommend Dealer
Yes
Employees Worked With
Bryan Gunter
Feb 11, 2021 -

Mercedes-Benz of South Charlotte responded

Hi, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

February 09, 2021

"Paul very knowledgeable. Pleasure to work with, answers..."

- Jhelms235

Paul very knowledgeable. Pleasure to work with, answers all questions. Really good Service writer.keeps you informed on progress of your Mercedes Benz. Definitely a asset to South Charlotte Mercedes Benz

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Recommend Dealer
Yes
Employees Worked With
Feb 11, 2021 -

Mercedes-Benz of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

February 08, 2021

"Top notch service center will definitely go back for all..."

- jeffblount55

Top notch service center will definitely go back for all my future service needs. The entire staff was helpful and very friendly thank you very much

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Recommend Dealer
Yes
Employees Worked With
Donnie weimer
Feb 09, 2021 -

Mercedes-Benz of South Charlotte responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Charlotte. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2021

"Excellent service from drop off to pick up!!! Always take..."

- Vaz

Excellent service from drop off to pick up!!! Always take my car here. Friendly fast service & staff. We enjoy the option to use loaner vehicle.

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Recommend Dealer
Yes
Employees Worked With
Feb 05, 2021 -

Mercedes-Benz of South Charlotte responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 31, 2021

"Mercedes Benz of South Charlotte has demonstrate a..."

- clid

Mercedes Benz of South Charlotte has demonstrate a service that exceeds expectations. Upon arriving for service .you are immediately greeted by the staff in a professional and caring manner. Mr. Bryan Gunter a Service Consultant took pictures of the carto check for areas of concern. I was given a clean loaner until i was contacted upon completion of the service. Mr Gunter kept me inform by emailing information the service technician had submitted. Mercedes Benz of South Charlotte in my opinion has raise the service bar of Excellent. C.H. Dye

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Recommend Dealer
Yes
Employees Worked With
Bryan Gunter
Feb 01, 2021 -

Mercedes-Benz of South Charlotte responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 30, 2021

"The service technician Bryan Gunter, was exceptionally..."

- ladyred.ssb

The service technician Bryan Gunter, was exceptionally nice, very professional and provided great details to me regarding the repairs and service to my vehicle. his customer service was awesome!

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Recommend Dealer
Yes
Employees Worked With
Bryan Gunter
Feb 02, 2021 -

Mercedes-Benz of South Charlotte responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of South Charlotte. Please don't hesitate to reach out if there's anything additional we can do for you.

January 27, 2021

"I don’t really know where to begin except at the..."

- reidandassoc

I don’t really know where to begin except at the beginning of this relationship with Mercedes-Benz of South Charlotte which has been exceptionally professional & genuinely customer service oriented! The last 15 years involving 1 MB Sedan and 2 MB SUVs have been positively impacted thru the friendship developed @ MB South Charlotte... KUDOS To Tom Marcham, General Manager, Aundra Newman, Service Manager, and Gary Childers, Sales Representative!!! Respectfully Submitted, Denise R. Reid, MHDL, QMHP, SAC(P)

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Recommend Dealer
Yes
Employees Worked With
Jan 28, 2021 -

Mercedes-Benz of South Charlotte responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of South Charlotte! We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

Jan 28, 2021 -

reidandassoc responded

KUDOS To Mercedes-Benz, South Charlotte, For 15 Years Of 5-Star Service With The Added Benefit Of Customer Service Focused Team! Kindly, Denise R. Reid, MHDL, QMHP, SAC(P)

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