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Mercedes-Benz of South Charlotte - Service Center

4.5

38 Lifetime Service Reviews

950 N Polk St, Pineville, North Carolina 28134

38 Reviews of Mercedes-Benz of South Charlotte - Service Center

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September 28, 2018

"Unparalleled Service"

- Leonhardt4

What wonderful service from start to finish! Our salesman Gary Childers was so pleasant and kind when I contacted him about needing service on my 2018 GLS550. He arrived at my residence with loaner and took mine in to be serviced. Seriously, I felt like a princess! What other dealerships offer this kind of treatment. I would highly recommend the dealership and Gary Childers in particular to anyone looking for a great car buying experience and unparalleled service.

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Recommend Dealer
Yes
Employees Worked With
Gary Childers
5.0
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September 08, 2018

"Great service "

- Amgdriver

I recently too my 2015 MB GL63 in for A 1 service and a spare key. I have a long history with a Paul and I have never had any issues with his performance. I have referred my friends to him as well. I have had less than satisfactory expierence with the competition across town. I highly reccomend using Paul for all your service needs

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Recommend Dealer
Yes
Employees Worked With
Paul Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2018

"MR. Andre Newman"

- Nivert77

Mr. Newman is extremely professional , knowledgeable, conscientious and very helpful service manager I do appreciate and value his service very much His communication skills and his treatment toward his customers are respectful always . Mr. Newman is extremely valuable asset to Marcedes Enzo of South Charlotte . Mr. Newman has helped me as a service advisor for many years ( two cars ) , I do appreciate his help. Mr. Newman skills of understanding the problem and solving it to the customer satisfactory without delay were always appreciated . He always involved with the service dept to solve any problem

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Recommend Dealer
Yes
Employees Worked With
Aundre Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 13, 2018

"Great company to purchase a car from Bobby Sabates was great"

- Msasal1945

Bobby Sabates and repair staff are the best with great service. Would recommend this location for sales and service to all customers looking for a location to purchase a vehicle. Thank you again for continued great service.

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Recommend Dealer
Yes
Employees Worked With
Aundre Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 31, 2018

"Ultimate car dealership"

- RoseanneM

Everything about MB of South Charlotte is an incredible experience. Dave Rodriguez is a class act. He sold me my car, and he has periodically checked in with me to make sure I am satisfied. The dealership itself is very luxurious...you will actually look forward to getting your car serviced! Every employee I have dealt with, treated me with respect and has excellent customer service skills.

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Recommend Dealer
Yes
Employees Worked With
David Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Autumn & Colton
April 13, 2018

"Service and sales review."

- Cjsavoca

I had been a Hendricks custermer for yeas , but when mgr. changed service had declined.Little or no follow up . I had been getting great service and extra after the sale from Efrem Lambert and when he left I am going to follow him to this dealership.Efam gos above and beyond the call for pleasing his customers.

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Recommend Dealer
Yes
Employees Worked With
Aundre Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Service Mgr.
February 28, 2018

"Excellent experience"

- Jamie

Bobby helped with my service questions. I recently purchased my car there. But Bobby assisted me with certain features. He is knowledgeable and very professional. Highly recommend him and the deakership

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Recommend Dealer
Yes
Employees Worked With
Bobby Sabates
December 13, 2017

"Pre-Paid Service is not all included"

- Ex_MBZ_LOYAL

I had the worst experience with this dealership, I'm leasing a B-class all electric MBZ and I purchased a pre-paid maintenance for it. During inspection before returning the leased car last week, I was told that it had excess wear and tear on front tire (only driven 23k miles) and asked to pay $430 because the tire were not rotated during the lease time. I went back to MBZ South Charlotte that performed my service and I spoke with the service Manager who told me tire rotation is not included in 10, 20, 30k service and they have not rotated them when I brought in the car. That is inconsistent with the guideline published by MBZ online (just google that). I thought I purchased a peace of mind with the pre-paid service and I learned that I can't trust them, so do not forget to tell their "specialist" that please rotate the tires during service if applicable. In contrast I dropped my wife's car at the Mazda dealership next door and when I told them not to forget to rotate the tire the technician confirmed it's a standard practice. SO YOU ARE NOT GETTING YOUR LUXURY EXPERIENCE WITH SO CALLED LUXURY CAR. I'm sad because B-Class is my second MBZ car after owning a C-class for over a decade, I always loved the brand, SO SAD HOW IT'S CHANGING AND TREATS ITS LOYAL CUSTOMERS.

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Recommend Dealer
No
Employees Worked With
I didn't register his name
November 29, 2017

"On road service"

- Srhea

I’m new to the Mercedes Benz family but when I had a flat tire while shopping on November 28 I called the service number and you sent a tech to change my tire. Your service tech Shane was very good and prompt. Thx for having such great people working for you

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Recommend Dealer
Yes
Employees Worked With
Shane
November 18, 2017

"In Praise of David Rodriguez, Sales Consultant, Master Cert"

- Dr Nami

David’s extraordinary natural personal touch and complete engagement with every aspect of the lease of a CLA 230 has made this 4 year process of leasing worthwhile. When we had to replace the initial leased car, other options, car inspection, he wholeheartedly engages you. He is straight forward, clear about fees, while doing an absolutely amazing job caring about the customer. I recommend him and will be letting my friends know about his high-quality service .

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Recommend Dealer
Yes
Employees Worked With
David Rodriguez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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