About Us
Copyright 2019 DR Media Holdings, LLC
Search
Back

Mercedes-Benz of South Charlotte - Service Center

4.6

44 Lifetime Service Reviews

950 N Polk St, Pineville, North Carolina 28134

44 Reviews of Mercedes-Benz of South Charlotte - Service Center

Sort by Write a review
January 13, 2019

"60,000 mile service"

- Papalia

Paul did a great job explaining all the work that would be done, why it was necessary, and of course cost and timing. Kudos to Paul. Thank you!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 14, 2019 -

Mercedes-Benz of South Charlotte responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of South Charlotte. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2019

"Exceptional experience "

- PhD pet groomer

This was my 2nd visit to this service center and both times it was beyond exceptional. Adam Putnam and the rest of the staff go above to make me feel like a valued customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Putnam
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 14, 2019 -

Mercedes-Benz of South Charlotte responded

Hello, we are glad we could help! We look forward to your next visit! Take care!

December 20, 2018

"Professional and tuned in to my service needs"

- smartelectricdriveguy

Yesterday I had my car in for an annual service (40K miles), and they were ready to receive me at the scheduled time. Service manager Francisco Brucia went over the work needed, the projected costs, and the time necessary to compete the work. I waited in the comfortable lounge, depleted the snack basket, read an ebook on my phone, and occasionally looked up to see my car in the shop on the monitor. In about the projected time, the work was done. Call me a happy customer!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Autumn Chadwick
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Francisco Brucia
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 21, 2018 -

Mercedes-Benz of South Charlotte responded

Hello, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of South Charlotte

December 01, 2018

"Jamie was Tops in my Mercedes Ownership Experience "

- SteveL

Jamie provided exceptional service and communications, updates and insight. I am grateful for her attention to detail and to have her as a service manager. Thank you Jamie.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Scheuneman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 04, 2018 -

Mercedes-Benz of South Charlotte responded

Thank you so much for your kind words about your experience here at Mercedes-Benz of South Charlotte. We try every day to satisfy our customers and it’s always nice to know when we succeed. Please don't hesitate to reach out if there's anything additional we can do for you.

December 01, 2018

"Great People, Great Cars"

- Roberto Bueno

I came to a service for my 2015 ML 350 and went out driving a 2017 GLS 450. How? or Why? Was not looking for a change, but great opportunities and great people are better together. Raj came only to say hello and kindly suggested “the flag ship”..... nothing else to say. Great experience and a new friend. Thanks Raj!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Raj Madan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie Scheuneman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 04, 2018 -

Mercedes-Benz of South Charlotte responded

Roberto, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 16, 2018

"Service Beyond the Call"

- CraigHorn

No one wants to be stranded on the side of I-77 with a flat tire in the rain and after dark. But that is what happened last night. We called Mercedes Roadside Assist and after a 2-hr wait, we heard from the tow company that they had gone north to Huntersville instead of south to Rock Hill (and beyond) in spite of very specific directions to the contrary. South Charlotte Mercedes Benz came to the rescue. One phone call and they promptly sent a service truck and rescued us in spite of the late hour. Mobile Service Technician Justin was warm and cordial and very quickly got us on the road. The Service Manager Aundre Newman stayed late to insure our prompt care and Service Advisor Jamie-Lynn Scheuneman quickly assured us that all was in hand, promptly got us in a loaner car and insured that every detail for our comfort was looked after. The level of care, service, and follow-up has been unexcelled. We are fortunate indeed to have this excellent company in our area.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aundre Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nelson Prieto
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jamie Scheuneman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mobile Service Technician Justin
Nov 22, 2018 -

Mercedes-Benz of South Charlotte responded

Thank you so much for your kind words about your experience here at Mercedes-Benz of South Charlotte. We try every day to satisfy our customers and it’s always nice to know when we succeed. If you have any further questions, please give us a call. We're always happy to help!

September 28, 2018

"Unparalleled Service"

- Leonhardt4

What wonderful service from start to finish! Our salesman Gary Childers was so pleasant and kind when I contacted him about needing service on my 2018 GLS550. He arrived at my residence with loaner and took mine in to be serviced. Seriously, I felt like a princess! What other dealerships offer this kind of treatment. I would highly recommend the dealership and Gary Childers in particular to anyone looking for a great car buying experience and unparalleled service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Childers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 08, 2018

"Great service "

- Amgdriver

I recently too my 2015 MB GL63 in for A 1 service and a spare key. I have a long history with a Paul and I have never had any issues with his performance. I have referred my friends to him as well. I have had less than satisfactory expierence with the competition across town. I highly reccomend using Paul for all your service needs

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paul Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 29, 2018

"MR. Andre Newman"

- Nivert77

Mr. Newman is extremely professional , knowledgeable, conscientious and very helpful service manager I do appreciate and value his service very much His communication skills and his treatment toward his customers are respectful always . Mr. Newman is extremely valuable asset to Marcedes Enzo of South Charlotte . Mr. Newman has helped me as a service advisor for many years ( two cars ) , I do appreciate his help. Mr. Newman skills of understanding the problem and solving it to the customer satisfactory without delay were always appreciated . He always involved with the service dept to solve any problem

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aundre Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 13, 2018

"Great company to purchase a car from Bobby Sabates was great"

- Msasal1945

Bobby Sabates and repair staff are the best with great service. Would recommend this location for sales and service to all customers looking for a location to purchase a vehicle. Thank you again for continued great service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Aundre Newman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
1
...
1 - 10 of 44 results