I had the worst experience with this dealership, I'm leasing a B-class all electric MBZ and I purchased a pre-paid maintenance for it. During inspection before returning the leased car last week, I was told that it had excess wear and tear on front tire (only driven 23k miles) and asked to pay $430 because the tire were not rotated during the lease time. I went back to MBZ South Charlotte that performed my service and I spoke with the service Manager who told me tire rotation is not included in 10, 20, 30k service and they have not rotated them when I brought in the car. That is inconsistent with the guideline published by MBZ online (just google that). I thought I purchased a peace of mind with the pre-paid service and I learned that I can't trust them, so do not forget to tell their "specialist" that please rotate the tires during service if applicable. In contrast I dropped my wife's car at the Mazda dealership next door and when I told them not to forget to rotate the tire the technician confirmed it's a standard practice. SO YOU ARE NOT GETTING YOUR LUXURY EXPERIENCE WITH SO CALLED LUXURY CAR. I'm sad because B-Class is my second MBZ car after owning a C-class for over a decade, I always loved the brand, SO SAD HOW IT'S CHANGING AND TREATS ITS LOYAL CUSTOMERS.