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Mercedes-Benz of South Mississippi
D'Iberville, MS
2,807 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 18, 2021
They acted as though I was not important to them. Very passive! My car was ready and waiting outside for 15+ minutes, but the two guys sitting at the desk at the entrance between the waiting area for the passive! My car was ready and waiting outside for 15+ minutes, but the two guys sitting at the desk at the entrance between the waiting area for the service department and the showroom were too busy talking everything except business to notice. My tires were making such a loud noise when I brought my car in for a B service. My husband and I told the guy that met us outside it probably needed back tires along with the B service because we could hear them so loudly while inside the vehicle. They clearly did not even check the front ones nor did they get in and drive it to hear the noise in order to fix it because it was just as loud when I picked it up that day. A typical experience at our Mercedes dealer in Birmingham is to check everything and go over with us any issues they see that we are not aware of to ensure our safety and satisfaction. This was NOT the case at my one-time visit to Mercedes Benz of South Mississippi. This is our fourth Mercedes vehicle to own, and I have always been a proud owner who values not only the cars themselves, but the entire Mercedes culture- sales persons, service department, road side assistance, etc. The people we encountered at Mercedes Benz of South Mississippi could benefit from going to either Mercedes Benz of Birmingham in Irondale or Hoover, Mercedes Benz of Tuscaloosa (formerly Leigh) or Mercedes Benz of Jackson to see how Mercedes customers and traditional owners such as myself should be treated. More
by MATTWINTERVW
Verified CustomerEmployees Worked With
Mike Rhea, Carlos Watson
June 18, 2021
Service department was outstanding. This was the best experience with Mercedes Benz service team. A loaner was not unavailable but my service person had me in ant out in less than 2 hours and I was sched experience with Mercedes Benz service team. A loaner was not unavailable but my service person had me in ant out in less than 2 hours and I was scheduled for a major maintenance service. My visit was most definitely a 5 star experience. Best service guy ever. More
by TOUSSAINTJACKIE
Employees Worked With
Sal in Sales, Mike Rhea
June 18, 2021
Every aspect of the purchase was wonderful. It was a 5 star experience from the first phone conversation to the delivery. I am very appreciative. star experience from the first phone conversation to the delivery. I am very appreciative. More
by blomeyer.barbara
Employees Worked With
Stephen Furney, Chris Stuben
June 18, 2021
The service department was very clean and inviting. Service representative, Mike Rhea was courteous, friendly, professional and knowledgeable (the representative sitting across from Mr. Rhea is in need Service representative, Mike Rhea was courteous, friendly, professional and knowledgeable (the representative sitting across from Mr. Rhea is in need of customer service training). If it were not for Mike Rhea or former representative Billy Hubert I would not use this service department. More
by JPARKER306
Employees Worked With
Mike Rhea
June 18, 2021
The service, attention to detail, the explanation of the Service by the Service rep Mike Rhea and the timeliness of the Service completion is outstanding. Service by the Service rep Mike Rhea and the timeliness of the Service completion is outstanding. More
by JBARAN
Employees Worked With
Mike Rhea, Heather Fain
June 18, 2021
Hello, you does gud job on fix cur 4 me spouse. Number won service center in all of dealerships. Appreciation and thanks to you my friends. won service center in all of dealerships. Appreciation and thanks to you my friends. More
by NICKBLUEWATERBANDITS
Employees Worked With
Mike Rhea
June 18, 2021
Stephen was an awesome salesman! Professional, not pushy, let us make our minds up about the purchase. The finance process was quick and easy. Susan was down to earth and I felt like I got to know both of th let us make our minds up about the purchase. The finance process was quick and easy. Susan was down to earth and I felt like I got to know both of them through the friendly interactions. I would highly recommend MBSM! More
by TBRECKENRIDGE
Employees Worked With
Susan McCormick, Stephen Furney
June 18, 2021
Thank you for taking care of mix up misunderstandings do happen , but you were right on top of it to assist the need . Looking forward to our working with you in the future. happen , but you were right on top of it to assist the need . Looking forward to our working with you in the future. More
by PASTORGEORGE59
Employees Worked With
Heather Fain, Carlos Watson
June 17, 2021
Prompt service. Through service. Service seems to be knowledgeable and able to get the problem. Needs to be better at keeping the customer informed on progress. knowledgeable and able to get the problem. Needs to be better at keeping the customer informed on progress. More
by Pete
Employees Worked With
Mike Rhea
June 17, 2021
My buying adventure was truly a great experience with excellent service from an amazing, knowledgeable salesperson! I am pleased with my new vehicle and extremely grateful! excellent service from an amazing, knowledgeable salesperson! I am pleased with my new vehicle and extremely grateful! More
by TONSA VAUGHN
Employees Worked With
Josh (finances) , Susan McCormick, James Armstrong
