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Mercedes-Benz of South Mississippi - Service Center

5.0

17 Lifetime Service Reviews

11619 Bobby Eleuterius Blvd, D'Iberville, Mississippi 39540

17 Reviews of Mercedes-Benz of South Mississippi - Service Center

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June 20, 2019

"Impeccable service"

- Bjds

The service and the employees (especially Billy)is top notch. The service sells the dealership we will definitely buy here again even though we have two dealerships that are closer in distance.

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Yes
Employees Worked With
June 18, 2019

"Best team in the south"

- JenRoney

From sales to service this is the nicest dealership of any type I have ever experienced. Well worth the two hour drive past two other Mercedes dealerships for the personal attention given by the entire staff.

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Yes
Employees Worked With
June 10, 2019

"Customer Care"

- TM

Although my issue remains unresolved at the time of this review, Billy made an inconvenient situation easier to bear. His primary focus has been customer satisfaction and assurance that the issue will be resolved. During the time my issue was/is being researched, Billy's concern was that my needs be met. In my opinion, customer service is an attitude not a department. Billy has exceeded my expectations and expressed empathy throughout this process.

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Yes
Employees Worked With
Jun 11, 2019 -

Mercedes-Benz of South Mississippi responded

Thank you so much for your patience as Billy Herbert and Mercedes-Benz of South Mississippi work to resolve this issue. We hope that the inconvenience will be of a very short duration!

June 10, 2019

"Always Five Star!"

- Philip LeBlanc

You can always be sure of a professional, friendly, and and expert service. Billy Herbert is the best in the business. I know that my Mercedes vehicles are maintained by experts in the best possible way. The service department is a big reason I have stayed with this brand. I have owned 6 Mercedes vehicles and will continue to shop and have service performed at MB of South MS.

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Yes
Employees Worked With
Jun 10, 2019 -

Mercedes-Benz of South Mississippi responded

Mr LeBlanc. thank you for the fantastic review of Billy Herbert.The Best or Nothing has been the Mercedes-Benz slogan since the 1920's and Billy Herbert personifies that slogan, every day, in his tireless commitment to his clients. He and the service team understand their role in helping your protect your investment, keeping your Mercedes-Benz performing in optimal condition!

June 07, 2019

"Awesome Service Client Centered Care"

- Satisfied Customer

This was my first time having my E350 serviced with Mercedes of Biloxi DIberville. From start to finish Greg Rowell and his service team provided excellent customer service. My car was properly serviced and the wait was really quick. I appreciate the Gulfport team and their willingness to get the job job Great Job service team. You have gained a customer. . Hats to Conner and Mike Rhea as well you guys were great in navigating the service process. Excellent Customer service as well.

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Yes
Jun 07, 2019 -

Mercedes-Benz of South Mississippi responded

Exceeding expectations is our goal! Thank you for allowing Greg Rowell's great team an opportunity to prove that they are Driven to Serve!

June 06, 2019

"Excellent service!"

- Jsanford91

Billy Herbert goes above and beyond for all our service needs. I wouldn't trust anyone else to help me. I would give more than 5 stars if possible.

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Yes
Employees Worked With
Jun 07, 2019 -

Mercedes-Benz of South Mississippi responded

Thanks for the great review for Billy Herbert! We appreciate you allowing MBofSM to assist you with your automotive needs!

May 30, 2019

"Service "

- Bulot

Always a great experience. Billy Hebert went above and beyond what is expected in customer service. I would recommend Mercedes of South Mississippi to everyone.

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Jun 13, 2019 -

Mercedes-Benz of South Mississippi responded

Thank you for taking a moment to acknowledge your experience with Mercedes-Benz of South Mississippi and Billy Herbert. We appreciate you choosing us.

May 27, 2019

"Customer service is ALWAYS outstanding!"

- Sullygirl

From sales, finance and service, this dealership shines. Billy in customer service is outstanding and goes above and beyond every time. Whether it is routine service or a complimentary car wash, he takes care of you. I had an issue with a tire that Embrace helped me with. Billy heard about it and contacted me on a Sunday to reassure me he would take care of it first thing Monday morning. It is this kind of customer service that keeps me coming back as a repeat customer and will keep me here for as long as I can drive! I will never own another brand of car.

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Yes
Employees Worked With
Jun 07, 2019 -

Mercedes-Benz of South Mississippi responded

We. at Mercedes-Benz of South Mississippi, appreciate you choosing us for your automotive needs and are happy that our level of service has inspired your loyalty! Great clients like you are just why we love what we do! Thank you for taking a moment to shine a spotlight on Billy's nonstop commitment to his clients!

May 16, 2019

"Outstanding Customer Service "

- Aflnsyrn

MBOSM is the Chick-fil-a of auto dealership customer service. Billy Hebert and the service department team are the main reason I am a customer for life. You will not experience the professionalism, personal service, efficiency, and all of the extras (like picking my car up and bringing me a loaner for oil changes) at any other dealership on the Gulf Coast.

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Yes
Employees Worked With
May 18, 2019 -

Mercedes-Benz of South Mississippi responded

Thank you for the wonderful review! It is our pleasure to provide the complete luxury experience to our clients, from the selection to the service! Billy Herbert and the rest of the service team care about helping you protect your investment, and work hard to do that in a way that will seem effortless for you! Thank you for choosing us, over and over again!

May 14, 2019

"Personal attention"

- LSUSylvia

Going on 3 years with my GLK ,and the service team is far better than anyone else. Dealing with Billy Herbert and his team makes it easy to keep my car run in tip top shape. He is quick to schedule, pick up repair and return my car, always leaving me with a loaner. His attention to details and making sure all my question and concerns are addressed. Looking forward to a long relationship and many more new cars with this dealership and Billy .

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Yes
Employees Worked With
Other Employees : Paul - Driver of my car
May 16, 2019 -

Mercedes-Benz of South Mississippi responded

Sylvia, thank you for the opportunity provide you with a true affordable luxury experience. Billy and Paul and the rest of the MBofSM team are very proud to be Geared for Service! We appreciate you very much!

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