Mercedes-Benz of South Orlando

This dealership not only advertise VIP service; they deliver it! On Sunday July 20, 2025, I went for a scheduled service of my car. From the moment I arrived and met Adam, my service agent, it was absol deliver it! On Sunday July 20, 2025, I went for a scheduled service of my car. From the moment I arrived and met Adam, my service agent, it was absolute professionalism until I received my keys and left the dealership. Adam was not only focused on making sure that my car was receiving the service it needed but also making sure that I was comfortable as I waited for the car. I was delighted that the service was completed-sooner than I expected. Great service deserves my response, and I had to let Adam know that he was a valuable asset to his employer. More

needed work done which might be covered under warranty and was only going to be in town another 10 days before I had to take a short trip, Spoke with Viktor and he was able to book time allowing me to ge and was only going to be in town another 10 days before I had to take a short trip, Spoke with Viktor and he was able to book time allowing me to get service before I had to travel. He met me in the service area and explained it might take up to 3 hours. Two hours later work was completed and the good news was all repairs were covered under warranty. And that rear brake pads would be needed in the near future. I was impressed with the lounge area which was spacious and very user friendly. Thanks. I had contacted another dealer which was 30 minutes closer which was hard to talk with and was glad to drive a little over an hour for great service. More

I’ve been bringing my vehicle to Mercedes-Benz of South Orlando for over 10 years, and Keith has been my service advisor the entire time. His professionalism, attention to detail, and commitment to custome Orlando for over 10 years, and Keith has been my service advisor the entire time. His professionalism, attention to detail, and commitment to customer service are unmatched. He always makes sure everything is taken care of and keeps me well-informed throughout the process. Keith consistently delivers top-notch service, and in my opinion, he should be promoted. He’s truly an asset to the dealership! More

Excellent service. Very professional and treated with respect and concern for my overall satisfaction. A plus. Very professional and treated with respect and concern for my overall satisfaction. A plus. More

The appointments at this dealership are useless. You can schedule an appointment to see a specific vehicle but that will not stop them from selling the car to another person while you are on the way You can schedule an appointment to see a specific vehicle but that will not stop them from selling the car to another person while you are on the way there. We were told by the dealership that it is first come first served. We got the impression for the sales team that if you aren’t physically there you don’t matter to them. More

If I could give a zero, I would. I was looking at a CPO 2019 GLA 250. I called and spoke with Tina who stated set up an appointment for us to come see the vehicle and was told, “we w I was looking at a CPO 2019 GLA 250. I called and spoke with Tina who stated set up an appointment for us to come see the vehicle and was told, “we will have the car detailed for you.” I was then called by a salesperson who gave me his personal cell and was told I would see them the next day. On the day of the appt, I texted and let them know that I would be coming in later than my appt bc it was raining. I was told, “That is Ok.” I was then called and I told him I was 1 hour out. Again, no problem. 30 minutes out I was told the car was sold. We had driven 2 hours! What’s the point if setting an appt if you are going to sell the car out from under us. At least we could have been called sooner. We headed home and I am now signing the docs for our new Volvo. More

Everything was great. Could not have been better. The delivery was exceptional. Sales and delivery people were great. Could not have been better. The delivery was exceptional. Sales and delivery people were great. More

Purchased a used BMW 3 days ago - less than 70 miles after driving off the lot, the check engine light came on and it has an evap leak. Dealership states they are not responsible for fixing and offered after driving off the lot, the check engine light came on and it has an evap leak. Dealership states they are not responsible for fixing and offered they can accept it on trade for a new car (not newer - new). You can not convince me they they did not know of this leak, disconnected the battery to get the light to go off until I drove away with the vehicle. Stay away from the shady business practices of this location and their sales team. More

Just had an overwhelming experience at Mercedes Benz of South Orlando in a fantastic way. Just purchased a certified 2021 C300 on immaculate condition. Melissa was my salesperson and she went above and bey South Orlando in a fantastic way. Just purchased a certified 2021 C300 on immaculate condition. Melissa was my salesperson and she went above and beyond in assisting me and explaining the nuances of the vehicle prior to and after the purchase. She is a true asset to the company and I look forward to working with her again. Also I want to thank RJ in financing for getting me the best rate, Clarence one of the managers and of course Mr. Dominic Ford for your consummate professionalism and friendship. More

The dealership was a wonderful experience. All personnel were very professional and were well versed on their work requirements. We purchased a used car from them through Monica Ventura and we All personnel were very professional and were well versed on their work requirements. We purchased a used car from them through Monica Ventura and were very pleased with how knowledgeable and pleasant she was to work with. Gary Doyle in finance, was also well versed on all the required documents required to complete the deal. Office space was very neat and clean and well organized for a pleasant environment, we would recommend this dealership for any of your new/used auto needs!! More