Mercedes-Benz of South Orlando

That’s the worst experience I’ve ever had in a dealership . Last time I brought my car their valet service crashed it and didn’t even apologize or anything . Service manager made it right and got I repair bu . Last time I brought my car their valet service crashed it and didn’t even apologize or anything . Service manager made it right and got I repair but still a lot of stress and time lost . This time I brought it for a minor thing they told me same day we will call you back or tomorrow morning . Nobody is calling me back I tried to call multiple time for every time being transferred to voicemail or being told they will back be back but don’t do . I’ve been out of car for 3 days now and they didn’t even look at it the car was park outside very far from dealership . The service advisor Eugene is terrible didn’t even return my call I had to go all the way to the dealership to have an update so I took my car back after 3 days and they didn’t even take a look at it or do anything . More

BUYER BEWARE! !! I Think I was deceived from the very beginning. I looked for a car on Car Guru and thought I had found the perfect used car for me. I went to the d !! I Think I was deceived from the very beginning. I looked for a car on Car Guru and thought I had found the perfect used car for me. I went to the dealer and looked over the car and was told it was Certified pre-owner...I was very excited and purchased the vehicle. I bought an extended warranty for 48months 60thousand miles and was assured it covered everything. The warranty cost me $3700...I did buy AS-IS but what could be wrong since the dealer supposedly went through the car and found it passed their inspection...I picked up the car and drove it home, the next day I drove the car to work and that's when the warning came on about (Steering assist reduced drive with caution) long story short, the car is still in the shop with cooling, timing, transmission issues...I can't express how disappointed I am with this dealer and it's sales and finance employees, I think I was mislead from the beging by everyone there. Even the warranty I purchased does not cover the cost of repairs which will probably be north of $1500.00, all I can say with certainty is, if you're going to buy a used car from Mercedes Benz of South Orlando BUYER BEWARE... More

The service is great everyone that we delt with was very professional & courteous. Keith kept us informed throughout the service. Thanx !! professional & courteous. Keith kept us informed throughout the service. Thanx !! More

Mercedes Benz in south Orlando is the best car from all the car dealers I have been to. Customer service is fabulous. Thanks Ider Gongor who was yesterday to buy a car. He’s the best salesman I ever met in the car dealers I have been to. Customer service is fabulous. Thanks Ider Gongor who was yesterday to buy a car. He’s the best salesman I ever met in my life. More

Very happy with my new car. Racine was helpful throughout the entire process. I’ll be back. Racine was helpful throughout the entire process. I’ll be back. More

Ider was knowledgeable, professional and patient. Best car buying experience I had in 30 years. Best car buying experience I had in 30 years. More

This has been the worst car buying experience I have ever had to deal with. The salesperson lied about the condition of the vehicle, and then refused to respond to me when I brought it to his attention. The had to deal with. The salesperson lied about the condition of the vehicle, and then refused to respond to me when I brought it to his attention. The car failed inspection with some very significant issues. It took over two months to get the title to the vehicle. Nobody knew how to begin the process to get registration and plates out of state. Perhaps worst of all, when I brought all of these problems to the sales manager's attention, he referred me to the salesperson who continued to ignore me. This place will take your money and run. STAY AWAY! More

False advertising makes fraud against my person when l went to buy the car was not available was in the shop went to buy the car was not available was in the shop More

Service remains awful even after multiple chances. I've used this dealership a few times over the past couple of years as it's the closest to me. I've never had a good experience with them. I pos I've used this dealership a few times over the past couple of years as it's the closest to me. I've never had a good experience with them. I posted a poor review about a year ago, and was responded to by a manager who shared that they were having challenges, but assured me that they were getting better. Fair enough. When an opportunity came about to schedule service, I figured I'd give them another chance. This sadly ended up being a poor choice. Nothing has changed. The issue I'm having has been lingering since October of 2022. I've had multiple visits to the dealership and with their online Mercedes Me Connect support. The latest iteration is when the online support said they had a solution for the issue, however, I'd need to schedule an appointment at the dealership. I did that and arrived this morning to have that service performed, The lady who parked me and the gentleman who checked me in were awesome. They called Nigel out to meet me and that's where it went sideways. From the minute Nigel showed up, you could tell by his voice and body language that he had no intention of being helpful. His attitude was spectacularly poor. Nonetheless, I explained the issue, and shared the email from Mercedes support that explained that they had asked me to set up the service appointment and that they were to reference the shared case number for further information and directions on a possible solution. Nigel told me that his techs "don't mess with the app". Great - now what? He made a phone call in front of me asking what to do, and then asked me to follow him to the front desk where he asked the receptionist if someone from concierge could help me. I explained to him that the ticket had been opened for more than a year, and that I had made multiple visits to the concierge with no result. I was told I could wait until someone came in that could help me. I chose not to wait but to leave the dealership and shared with Nigel my opinion of his poor attitude. I have come to terms with the facts that this issue won't be resolved, and I need to move my loyalty to another brand. I know this sounds like words said in anger, but let me give an example of how it's not. I literally bought a new car for my wife a week ago. Prior to this long and arduous experience with Mercedes, there would have been no doubt as to what brand I was buying. It would have been a Brand New Mercedes GLC. However, due to the poor service, and challenges I've had, we bought an Audi Q5 instead. That's real money lost for them due to their poor service. I firmly believe in second chances and process improvement. In this case even third and fourth chances, but with Mercedes, never, ever again. I'm already looking to trade in my current car for another brand so that I can put this, and them behind me. STAY AWAY FROM MERCEDES OF SOUTH ORLANDO! More

Great customer service by Hector Perez! The team at MBSO is amazing! Thank you team! The team at MBSO is amazing! Thank you team! More