Mercedes-Benz of South Orlando

My car was not starting and was pick up since 10/6/25 and the service advisor did not contact me after I leave a message for him until the 10/8/25. I was not agreed with what he told me cause I do have a p the service advisor did not contact me after I leave a message for him until the 10/8/25. I was not agreed with what he told me cause I do have a pre-owned warranty on my car. Since I didn't heard from him or anyone from the service department .I decided to go to the dealership and ask to spoke with the service manager he told me that on Monday he will look in to my warranty and spoke to the technician who work on my car and will contact me didn't heard from anyone as yet it's over a week no conclusion. I am not a happy costumer I had bought many car from them and was not treated like this before. More

The experience was great. Everyone was very knowledgeable about the vehicles very attentive make sure all questions were answered. Robert dedicated his time and attention di Everyone was very knowledgeable about the vehicles very attentive make sure all questions were answered. Robert dedicated his time and attention directly to us. He made my husband and I feel like we were already part of the Mercedes Benz family. More

My service specialist Adam was very helpful , knowledgeable , efficient, kind to myself and my family. He made the whole experience great !! knowledgeable , efficient, kind to myself and my family. He made the whole experience great !! More

Excellent service from the sales team. Evan Claudio did a great job taking care of me. Thank you for your time and effort in helping me. I would definitely recommend Mercedes-Benz of South Evan Claudio did a great job taking care of me. Thank you for your time and effort in helping me. I would definitely recommend Mercedes-Benz of South Orlando to others. More

This dealership not only advertise VIP service; they deliver it! On Sunday July 20, 2025, I went for a scheduled service of my car. From the moment I arrived and met Adam, my service agent, it was absol deliver it! On Sunday July 20, 2025, I went for a scheduled service of my car. From the moment I arrived and met Adam, my service agent, it was absolute professionalism until I received my keys and left the dealership. Adam was not only focused on making sure that my car was receiving the service it needed but also making sure that I was comfortable as I waited for the car. I was delighted that the service was completed-sooner than I expected. Great service deserves my response, and I had to let Adam know that he was a valuable asset to his employer. More

needed work done which might be covered under warranty and was only going to be in town another 10 days before I had to take a short trip, Spoke with Viktor and he was able to book time allowing me to ge and was only going to be in town another 10 days before I had to take a short trip, Spoke with Viktor and he was able to book time allowing me to get service before I had to travel. He met me in the service area and explained it might take up to 3 hours. Two hours later work was completed and the good news was all repairs were covered under warranty. And that rear brake pads would be needed in the near future. I was impressed with the lounge area which was spacious and very user friendly. Thanks. I had contacted another dealer which was 30 minutes closer which was hard to talk with and was glad to drive a little over an hour for great service. More

I’ve been bringing my vehicle to Mercedes-Benz of South Orlando for over 10 years, and Keith has been my service advisor the entire time. His professionalism, attention to detail, and commitment to custome Orlando for over 10 years, and Keith has been my service advisor the entire time. His professionalism, attention to detail, and commitment to customer service are unmatched. He always makes sure everything is taken care of and keeps me well-informed throughout the process. Keith consistently delivers top-notch service, and in my opinion, he should be promoted. He’s truly an asset to the dealership! More

Excellent service. Very professional and treated with respect and concern for my overall satisfaction. A plus. Very professional and treated with respect and concern for my overall satisfaction. A plus. More

The appointments at this dealership are useless. You can schedule an appointment to see a specific vehicle but that will not stop them from selling the car to another person while you are on the way You can schedule an appointment to see a specific vehicle but that will not stop them from selling the car to another person while you are on the way there. We were told by the dealership that it is first come first served. We got the impression for the sales team that if you aren’t physically there you don’t matter to them. More