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Mercedes-Benz of South Orlando

Orlando, FL

3.9
420 Reviews

4301 Millenia Boulevard

Orlando, FL

32839

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Showing 420 reviews

March 03, 2023

Changed front brake pads on E300 2017. Paid $595.00. On Google i see it costs around $250 to do the same job !!! Service is fine but charges are insanely expensive More

by gmalki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
Mar 13, 2023 -

Mercedes-Benz of South Orlando responded

We regret you weren't satisfied with our pricing structure and appreciate your honest feedback. We encourage you to check our website for service specials next time and reach out to us if you want to discuss any concerns. Thank you, Jeff Summers - Service Manager - jsummers@mbso.com

February 26, 2023

All am saying I am praying to God that I do not have to deal with them again, the only way I would and if it is that I am going to deal with Ahmir he is a great customer service person, he should be promot More

by pearsonjaye
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
Feb 27, 2023 -

Mercedes-Benz of South Orlando responded

Hello - we apologize that we did not earn your recommendation and if you wish to discuss this further, feel free to reach out at your earliest convenience. Thanks, Jeff Summers - Service Manager - jsummers@mbso.com

Feb 27, 2023 -

pearsonjaye responded

When I took my vehicle there I asked and I was told that after they find what was wrong they were going to service it like do oil change and filter after they did the repair and they did not and the is a reading came on my dash saying A8 exceeding service and every day it's counting up, another thing if don't call or drive from Deltona to find out the status no one keep me informed and my vehicle was the for one month, honestly I find the customer service there was extremely poor besides Ahmir you guys need to promote him and have in train the staff or whom ever i dealt with.

January 27, 2023

The all employes tried me like a king every time i went to the Dealer More

by aperez32825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Mendez
Jan 27, 2023 -

aperez32825 responded

Thank Mercedes Benz Dealership

Jan 27, 2023 -

Mercedes-Benz of South Orlando responded

Thank you for the kind review! We're honored to have you as a Mercedes-Benz of South Orlando customer and look forward to your next visit!

January 12, 2023

Did a great job , except did not check the tire pressure as before ? Staff friendly and professional. More

by rhanke2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Jan 13, 2023 -

Mercedes-Benz of South Orlando responded

We appreciate the honest feedback and hope to make your next service visit a five-star experience! Thank you! - Mercedes-Benz of South Orlando

January 05, 2023

I have bought 7 Mercedes over the yearsmpstly in New York and Mercedes Benz Of South Orlando has proven to have the best service department of all. More

by jerryderojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AMIR SALAIMEH, Justin Saavedra
Jan 06, 2023 -

Mercedes-Benz of South Orlando responded

Wow, thank you so much for the kind review! We're honored to receive your support and look forward to your next visit with us here at Mercedes-Benz of South Orlando!

January 02, 2023

Service person provided excellent customer service and relation. Communicated my service needs and completed work More

by nitpam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Williams
Jan 03, 2023 -

Mercedes-Benz of South Orlando responded

Thank you for sharing! We look forward to seeing you next time at Mercedes-Benz of South Orlando!

December 31, 2022

What a disaster of a dealership. Avoid at all costs. I ordered a battery online, was told it was in stock and I could pick it up. Waited to get the confirmation email and then t More

by Erik Watts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric in Parts
Jan 03, 2023 -

Mercedes-Benz of South Orlando responded

Hi Erik, We understand your frustration and appreciate your patience. As most of the country faces staffing challenges, product shortages are also an issue. We never intend to frustrate or inconvenience you, and we hope you'll give us a call to discuss these concerns further. We wish you the best in your automotive journey and hope to hear from you soon. Thank you, Jeff Summers - Service Manager - jsummers@mbso.com

December 23, 2022

The service was awesome,helpful crew member all very kind and helpful and caring i felt ok and will go again for the wondenful help i was given More

by j360ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene velasquez
Dec 27, 2022 -

Mercedes-Benz of South Orlando responded

Thank you for your amazing review! We're so happy that our team provided you with an amazing review! We look forward to seeing you next time! -Mercedes-Benz of South Orlando

December 22, 2022

Hector "HP" at MBSO was amazing to work with and provided a truly "VIP" experience, and their benefits are prime for any true car-lover! More

by paullamela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Perez
Dec 27, 2022 -

Mercedes-Benz of South Orlando responded

Thank you for visiting Hector at Mercedes-Benz of South Orlando! We're happy that he provided you with an excellent appointment! We look forward to seeing you next time!

December 15, 2022

Viktor my service advisor was extremely helpful on my visit to the dealership. He spent the time to go over everything and made sure to update me every 15 minutes. I was very satisfied with his great kno More

by Boardwalk12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Viktor Service Advisor
Dec 16, 2022 -

Mercedes-Benz of South Orlando responded

Thank you for the kind review! We're certainly lucky to have Viktor on our team and we can't wait to share this wonderful feedback with him. Thanks for visiting Mercedes-Benz of South Orlando - we hope we have the opportunity to serve you again in the future!

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