Mercedes-Benz of South Orlando

The items that needed fixing were fixed correctly the first time. And the car was returned freshly washed. first time. And the car was returned freshly washed. More

I had a very terrible experience purchasing a vehicle from Mercedes-Benz of South Orlando. This was the worst experience I have ever had buying a car and here is why: - Nabil Hayani, my salesman, was ev from Mercedes-Benz of South Orlando. This was the worst experience I have ever had buying a car and here is why: - Nabil Hayani, my salesman, was everywhere during the purchasing process. He paid little to no attention to me during this process. - He had no patience with me. As soon as I made my first counter offer, he called his sales manager to negotiate with me. He was not even present during this negotiation process. He only came back once his manager and I agreed on a number. - After closing the deal, Nabil Hayani decided to disclose that the car only had one key and there was a mat missing in the left rear passenger side. He said that he would order the key and the mat. As soon as I drove off the lot, I got a message saying that Service B was due and when I arrived home, I realized that the frame for the plate he provided was in a terrible condition. I had to personally go to the dealership to get a new frame. He gave me the frame and did not bother to ask if I needed some help replacing the old frame. I had to do it myself. - I told Nabil about the service B issue and he was lazy and just referred me to his manager. The manager solved the issue. A few weeks went by and Nabil Hayani never bothered to ask if I got the Service B issue resolved or not. He did not say anything until I emailed him saying that I would be bringing the car for service and he could take the chance to program the second key and add the missing mat if he had them available. - For the missing mat, my car was being serviced and I asked him to add the mat while the car was being serviced. Additionally, I told him to make sure the mat matches the existing mats before he can deliver it to the service department. He did not take that into consideration and he still delivered two mats for the back passenger seats that do not match the existing mats as they are very small and have different colors compared to the existing ones. This was very frustrating. I emailed him saying that I was not happy with the mats and told him the reasons why and he never responded. I sent him another followup email and he still hasn’t responded. Right now, I have a car with mismatching mats and missing a second key. - He does not respond to phone calls and even if you call his direct number, he does not respond or reply via text. - During this process, Nabil Hayani demonstrated poor customer service skills, failed to acknowledge his wrongful handling of my issues, and did not make an effort to satisfy my needs. - He placed the burden of solving the issues on me rather than proactively doing his job. In short, I had a terrible experience with Mercedes-Benz of South Orlando. I think Nabil Hayani only cares about making sales and commission and he does not care about making his customers happy, if any issues arrive after the deal is closed. At this point, I would not recommend anyone to purchase a car from this dealership and most certainly not having Nabil Hayani as your salesman. More

Dealer employees treat customers like garbitch They don't have answers for your questions and they do not follow up with customers 😒 I have been there multiple times and got the same nasty treatment don't have answers for your questions and they do not follow up with customers 😒 I have been there multiple times and got the same nasty treatment More

Changed front brake pads on E300 2017. Paid $595.00. On Google i see it costs around $250 to do the same job !!! Service is fine but charges are insanely expensive Paid $595.00. On Google i see it costs around $250 to do the same job !!! Service is fine but charges are insanely expensive More

All am saying I am praying to God that I do not have to deal with them again, the only way I would and if it is that I am going to deal with Ahmir he is a great customer service person, he should be promot deal with them again, the only way I would and if it is that I am going to deal with Ahmir he is a great customer service person, he should be promoted and they should have him to train the other staff, I would not recommend this place to anyone. More

The all employes tried me like a king every time i went to the Dealer to the Dealer More

Did a great job , except did not check the tire pressure as before ? Staff friendly and professional. as before ? Staff friendly and professional. More

I have bought 7 Mercedes over the yearsmpstly in New York and Mercedes Benz Of South Orlando has proven to have the best service department of all. and Mercedes Benz Of South Orlando has proven to have the best service department of all. More

Service person provided excellent customer service and relation. Communicated my service needs and completed work relation. Communicated my service needs and completed work More

What a disaster of a dealership. Avoid at all costs. I ordered a battery online, was told it was in stock and I could pick it up. Waited to get the confirmation email and then t Avoid at all costs. I ordered a battery online, was told it was in stock and I could pick it up. Waited to get the confirmation email and then took it to the dealership. When I got there, I was told that the battery was not there and the person who would know how to get it wouldn't be in until Monday. Overall that dealership is just a mess. When you call, they never call back, I've visited several times for other issues / items and have never once had a good experience. Customer service is not a priority for them. I cancelled the order and will not be going back there. More