Mercedes-Benz of South Orlando

With over a year of service, the customer service experience was disappointing. The expectation of luxury automotive is high. Yet, the lack of solution oriented options was unacceptable. experience was disappointing. The expectation of luxury automotive is high. Yet, the lack of solution oriented options was unacceptable. More

The service department was great. Dealing with Tony was awesome. The only complaint is the professionalism of the people at the intake desk. I didn’t catch his name, but it was a younger Black male. I was awesome. The only complaint is the professionalism of the people at the intake desk. I didn’t catch his name, but it was a younger Black male. I was sent a message my vehicle was done. When I arrived at the dealership, I was not familiar with the pickup procedures. I asked the young man where are the cars usually picked up and he looked at me as if he was annoyed that I asked him a question. Then he answered me call your advisor that’s why you were assigned one. I know Mercedes can’t be responsible for the ignorance of an employee, but this employee needs training on customer service if he is going to represent such a prestigious brand. Once I got in touch with Tony, Tony ordered my car to be brought to the front. I waited for about 20 minutes, then my car was finally brought to my location. My receipt itemized the work that was done, including a car was. I looked at my vehicle and it appeared it was driven through a sand pit. The vehicle also had oil and fingers prints along the roof where the work was done. I asked this young Black male why was my car so dirty if the receipt states it was washed, he just shrugged his shoulders and stated it is what it is. More

One of the main things that a brand can do is to differentiate. The sales/service team at MBSO has and continues to represent the company's brand, while creating an intangible value of consistency a differentiate. The sales/service team at MBSO has and continues to represent the company's brand, while creating an intangible value of consistency and predictability that differentiates, making its customers feel important and part of their family. Thank you Mr. Robert Coleman, for always being consistent and going above and beyond. More

Didn’t like the idea of somebody else driving my carI Didn’t like the idea of somebody else driving my car I was not made aware that someone would be driving it I thought it would be coming on at Tow tru Didn’t like the idea of somebody else driving my car I was not made aware that someone would be driving it I thought it would be coming on at Tow truck More

I enjoyed my visit at the dealership, my contact person Eric Williams does a great job. I will always use Mercedes-Benz of Orlando Florida Eric Williams does a great job. I will always use Mercedes-Benz of Orlando Florida More

This experience was not good based on a lack of communication and no follow up from the dealership. I had to follow up on my vehicle was on hold for over 20 min and advised everyone went home communication and no follow up from the dealership. I had to follow up on my vehicle was on hold for over 20 min and advised everyone went home More

Have 2020 GLC 300 broke down today, can't get through to a service advisor message left-completely ignored poor customer service. Car still in driveway. a service advisor message left-completely ignored poor customer service. Car still in driveway. More

Very pleasant experience, James is a very pleasant and professional individual. I would be very much pleased if he is always my advisor. Thank you. professional individual. I would be very much pleased if he is always my advisor. Thank you. More

This was the most professional and pleasant experience I’ve ever had a dealership. I felt like I was at Club Mercedez. They made me very comfortable with my decisions and Robert Coleman is the quintessent I’ve ever had a dealership. I felt like I was at Club Mercedez. They made me very comfortable with my decisions and Robert Coleman is the quintessential besieged!!! More

Excellent service! From the moment we got there to the last minute, she told us price and time frame for repairs. She told us where to go to get a complementary lunch and something to drink from them. The last minute, she told us price and time frame for repairs. She told us where to go to get a complementary lunch and something to drink from them. They even had a shuttle to take us to the mall while we waited and then called us when they were done. More