Back

Mercedes-Benz of South Orlando

Orlando, FL

4.1
393 Reviews

4301 Millenia Boulevard

Orlando, FL

32839

Directions

By Type

Showing 393 reviews

September 17, 2023

The service at this dealership is excellent. Carlos, in particular, was very accommodating. The dealership represents the diversity of cultures in our country. More

by andinocj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Marquez: 5 star salesman as well
Sep 18, 2023 -

Mercedes-Benz of South Orlando responded

We're delighted to know you had an excellent experience with Carlos & the team at Mercedes-Benz of South Orlando. Thanks for your review and please don't hesitate to reach out if we can be of service again in the future!

September 09, 2023

The wait time to get an appointment was very long. However, once I was able to contact Eric Williams, he provided very professional service and the waiting time became negligent. More

by Jenifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Williams
Sep 12, 2023 -

Mercedes-Benz of South Orlando responded

Hi Jenifer, We appreciate your patience and understanding with the wait time. We're glad to know that Eric was able to provide you with professional service at Mercedes-Benz of South Orlando!

August 30, 2023

Even a better experience than the first time I purchased a car from them in 2021. As usual, there was a comfortable waiting area where you could relax and have a cup of coffee if you so desired. The salesma More

by gutts528
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nabil Mayani
Aug 30, 2023 -

Mercedes-Benz of South Orlando responded

We're delighted to know you had an even better experience this time around at Mercedes-Benz of South Orlando! It's great that Nabil was able to assist and get you into one of your favorite Benz models. We appreciate the positive feedback, enjoy your new car!

August 29, 2023

Most Unprofessional, lacking communication, and disrespectful dealership I have ever been to. I will never purchase a vehicle again from them regardless of the VIP packages they have available. It More

by Lex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael
Aug 30, 2023 -

Mercedes-Benz of South Orlando responded

Lex, We're disappointed to read about your experience. We aim for professionalism and clear communication in all our interactions, so it's concerning that we've missed the mark here. Your feedback is valuable and will be used to improve our service going forward. If you're open to discussing this further, please reach out directly at your convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

August 28, 2023

Love this dealership, especially my service advisor Viktor. He goes above and beyond every time. I have been coming to this dealer for the past 4 years and my service always on point because of him. If More

by np120715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor, Robert Coleman
Aug 30, 2023 -

Mercedes-Benz of South Orlando responded

We're so glad to know that Viktor has been able to provide you with such excellent service at Mercedes-Benz of South Orlando! It's wonderful hearing how much his efforts have contributed to your positive experiences over the years. We'll be sure to pass along your kind words, and we look forward to seeing you for future services!

Aug 31, 2023 -

np120715 responded

Please take care of the good people like Viktor.

August 18, 2023

Poor communication with sales department on the location of the car that I was interested in. Sales rep unable to locate the vehicle. More

by mellevine
Recommend Dealer
No
Employees Worked With
Judea Black, Nabil Hayani
Aug 21, 2023 -

Mercedes-Benz of South Orlando responded

I'm sorry to read about the communication issues you experienced with our sales department. We strive for clear and efficient service, so it's disappointing to know we fell short during your visit. I'd like to personally assist in resolving this issue - please feel free to reach out at your earliest convenience. Thank you, Jeff Summers - Service Manager - jsummers@mbso.com

August 16, 2023

Was hoping to buy a car, called hours in advance and a representative told me the car was available. Once I arrived, the car I was going to purchase turned out to be a vehicle that was sent to the auction More

by vierasarah
Recommend Dealer
No
Employees Worked With
Receptionist with green hair and Joshua brown
Aug 18, 2023 -

Mercedes-Benz of South Orlando responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience and will take this feedback into consideration moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

August 11, 2023

This dealers always professional, and takes care of all issues immediately. The general manager Dominic is a gentleman and the service writer. Mike is perfect. A+ for me. More

by Hsb4ya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 14, 2023 -

Mercedes-Benz of South Orlando responded

We're delighted to know you had a positive experience with Dominic, Mike and the rest of our team at Mercedes-Benz of South Orlando. We appreciate your A+ rating! Thanks for sharing this review.

August 07, 2023

James is a person with a lot of knowledge, experience and orientation to the quality of customer service, which allows me to trust his diagnoses and recommendations. More

by figuerla97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Edwards
Aug 07, 2023 -

figuerla97 responded

Thank you.

Aug 08, 2023 -

Mercedes-Benz of South Orlando responded

Thank you for the 5-star rating! We're pleased that James provided you with great service during your visit. We appreciate your recommendation and hope to see you next time!- The Mercedes-Benz of South Orlando Team

August 07, 2023

I took my vehicle to the service and I did not worry, it is my valuable belongings because I thought it was safe since I was not taking some of my car to any workshop but to the Mercedes Benz. South Orlando More

by Rafael Paulino
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eugene Velazquez
Aug 08, 2023 -

Mercedes-Benz of South Orlando responded

Thank you for reaching out, Rafael. Please contact me directly so we can discuss this situation in greater detail. Respectfully, Jeff Summers - Service Manager - jsummers@mbso.com

Aug 10, 2023 -

Rafael Paulino responded

I've tired of calling Eugene Velásquez and leaving messages for him and you too, but no one even calls me out of courtesy, thank you

...
6
...