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Mercedes-Benz of South Orlando

Orlando, FL

4.1
390 Reviews

4301 Millenia Boulevard

Orlando, FL

32839

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Showing 390 reviews

August 29, 2023

Most Unprofessional, lacking communication, and disrespectful dealership I have ever been to. I will never purchase a vehicle again from them regardless of the VIP packages they have available. It More

by Lex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael
Aug 30, 2023 -

Mercedes-Benz of South Orlando responded

Lex, We're disappointed to read about your experience. We aim for professionalism and clear communication in all our interactions, so it's concerning that we've missed the mark here. Your feedback is valuable and will be used to improve our service going forward. If you're open to discussing this further, please reach out directly at your convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com

August 28, 2023

Love this dealership, especially my service advisor Viktor. He goes above and beyond every time. I have been coming to this dealer for the past 4 years and my service always on point because of him. If More

by np120715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Viktor, Robert Coleman
Aug 30, 2023 -

Mercedes-Benz of South Orlando responded

We're so glad to know that Viktor has been able to provide you with such excellent service at Mercedes-Benz of South Orlando! It's wonderful hearing how much his efforts have contributed to your positive experiences over the years. We'll be sure to pass along your kind words, and we look forward to seeing you for future services!

Aug 31, 2023 -

np120715 responded

Please take care of the good people like Viktor.

August 18, 2023

Poor communication with sales department on the location of the car that I was interested in. Sales rep unable to locate the vehicle. More

by mellevine
Recommend Dealer
No
Employees Worked With
Judea Black, Nabil Hayani
Aug 21, 2023 -

Mercedes-Benz of South Orlando responded

I'm sorry to read about the communication issues you experienced with our sales department. We strive for clear and efficient service, so it's disappointing to know we fell short during your visit. I'd like to personally assist in resolving this issue - please feel free to reach out at your earliest convenience. Thank you, Jeff Summers - Service Manager - jsummers@mbso.com

August 16, 2023

Was hoping to buy a car, called hours in advance and a representative told me the car was available. Once I arrived, the car I was going to purchase turned out to be a vehicle that was sent to the auction More

by vierasarah
Recommend Dealer
No
Employees Worked With
Receptionist with green hair and Joshua brown
Aug 18, 2023 -

Mercedes-Benz of South Orlando responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience and will take this feedback into consideration moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com

August 11, 2023

This dealers always professional, and takes care of all issues immediately. The general manager Dominic is a gentleman and the service writer. Mike is perfect. A+ for me. More

by Hsb4ya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 14, 2023 -

Mercedes-Benz of South Orlando responded

We're delighted to know you had a positive experience with Dominic, Mike and the rest of our team at Mercedes-Benz of South Orlando. We appreciate your A+ rating! Thanks for sharing this review.

August 07, 2023

James is a person with a lot of knowledge, experience and orientation to the quality of customer service, which allows me to trust his diagnoses and recommendations. More

by figuerla97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Edwards
Aug 07, 2023 -

figuerla97 responded

Thank you.

Aug 08, 2023 -

Mercedes-Benz of South Orlando responded

Thank you for the 5-star rating! We're pleased that James provided you with great service during your visit. We appreciate your recommendation and hope to see you next time!- The Mercedes-Benz of South Orlando Team

August 07, 2023

I took my vehicle to the service and I did not worry, it is my valuable belongings because I thought it was safe since I was not taking some of my car to any workshop but to the Mercedes Benz. South Orlando More

by Rafael Paulino
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eugene Velazquez
Aug 08, 2023 -

Mercedes-Benz of South Orlando responded

Thank you for reaching out, Rafael. Please contact me directly so we can discuss this situation in greater detail. Respectfully, Jeff Summers - Service Manager - jsummers@mbso.com

Aug 10, 2023 -

Rafael Paulino responded

I've tired of calling Eugene Velásquez and leaving messages for him and you too, but no one even calls me out of courtesy, thank you

August 06, 2023

Good well taken of by the service advisor he walk around the and do a inspection More

by al4clover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Saavedra
Aug 07, 2023 -

Mercedes-Benz of South Orlando responded

Thank you for visiting Mercedes-Benz of South Orlando! Our team appreciates your kind feedback and looks forward to serving you again in the future!

August 05, 2023

The sales representative was so helpful helping us to purchase a car. She is so knowledgeable. More

by florjoseph18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rasine Richmond
Aug 07, 2023 -

Mercedes-Benz of South Orlando responded

Hey Joseph, thank you for the great review! We're pleased that our team provided you with an excellent purchase during your visit. We'll see you next time at Mercedes-Benz of South Orlando!

July 29, 2023

It’s a great dealership I like Robert he has been helping me and my daughter for past few years. I trust him. Thank u Robert More

by Mavash46
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Coleman
Aug 01, 2023 -

Mercedes-Benz of South Orlando responded

We're delighted to know that Robert has been able to assist you and your daughter over the years at Mercedes-Benz of South Orlando. Your trust means a lot! Thank you for leaving us your kind five-star review!

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