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Mercedes-Benz of Southampton
Southampton, NY
148 Reviews
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Showing 148 reviews
November 03, 2026
I purchased a car from Mercedes-Benz of Southampton on July 31, and the post-sale service has been frustrating and disappointing. The dealership knew I was moving to South Carolina, but the registratio July 31, and the post-sale service has been frustrating and disappointing. The dealership knew I was moving to South Carolina, but the registration process, my responsibilities, expected timing, and additional fees were not clearly explained. I paid the vehicle property tax on September 2, immediately sent the receipt, and provided the requested PDF tax form on September 3. It then took more than three weeks to receive my registration, with repeated follow-ups as my temporary plate approached expiration. Calls were often not returned promptly, and several responses were curt and dismissive. I also requested help after my vehicle was removed from my Mercedes-Benz Connect account. Ken, my salesman, promised to send a reactivation link, but I never received it. More recently, I received a bill including a $150 processing fee that had not previously been disclosed to me. When I expressed my disappointment to Anthony, the general sales manager, he told me he “would not be bullied.” He denied responsibility for the timing or lack of follow-up rather than acknowledging my concerns or offering a resolution. Raising legitimate concerns about service and an unexplained fee is not bullying. I understand that a dealership cannot control every DMV delay. It can, however, communicate clearly, return calls, keep its promises, and treat customers respectfully. That is where Mercedes-Benz of Southampton fell short. More
by ReneeAnnDwyer
Employees Worked With
Anthony Cuscino, Ken Jones
July 16, 2026
Poor workmanship, unable to find what caused malfunction of convertible top, charged multiple times for analysis and said they fixed problem. 3 days later broken again never fixed real problem and attempted of convertible top, charged multiple times for analysis and said they fixed problem. 3 days later broken again never fixed real problem and attempted to charge yet again for another analysis! Don’t use this service! Management at all levels dismissive and treat clients poorly!! More
by Tomkuzio
Employees Worked With
Andy Byers, Frank Galante
July 22, 2025
It's less a Service Center and more a Storage facility. Despite not having enough techs to do the work, they are clearly accepting lots of service appointments. Which might be acceptable if they gave an Despite not having enough techs to do the work, they are clearly accepting lots of service appointments. Which might be acceptable if they gave an ETA on when your car will be ready, but they don't/won't. I'm certain the team has never had any soft skills training either. The nicest person I met was a young guy from the garage in the back. I feel sorry for the workers. It seems like an incredibly toxic workplace (women working reception referred to as "girls", everyone sour/annoyed). Avoid unless it's the absolute last resort. And then buckle in for a terrible and very long ride. You would be better served towing your car to CT...not a joke. More
by mbcs
Employees Worked With
Shannon Vargas
July 25, 2024
0 Communication no one available to speak to Left me stranded with no loaner car when my S580 broke down Absolutely disgraceful to have a high end car and low end service stranded with no loaner car when my S580 broke down Absolutely disgraceful to have a high end car and low end service More
by Dr Dan
Employees Worked With
Andy Byers
August 07, 2023
Bought my Vehicle here and have been using their service dept for many years and each time I have a routine or specific issue, I’ve experienced horrible customer service from this SH Service Dept. They tell dept for many years and each time I have a routine or specific issue, I’ve experienced horrible customer service from this SH Service Dept. They tell me to bring it in, they do not offer a loaner and then the vehicle sits for days before they work on it. And it’s every time I bring it in. When I couldn’t drive my car b/c of and issue, Andy said diagnostic tests didn’t see it, but after picking it up, the problem comes bright back. Very frustrating working with Andy and subpar mechanics. Andy is not professional, and needs to be retrained in customer service. Mercedes would be appalled as a brand to know how customers are treated here in this Southampton NY service dept. More
by tg
Employees Worked With
Andy Byers, Shannon Vargas
July 19, 2022
Had a warranty issue and after 6 days they still didn’t know when the car could be evaluated. They are too short staffed and don’t get back to you. There must be better dealers who understand the concept o know when the car could be evaluated. They are too short staffed and don’t get back to you. There must be better dealers who understand the concept of customer service. Without an appointment your out of luck, but what do you do when check engine light goes on. What does a warranty mean. Next appointment is August!! I took the car to my local repair shop who who hooked up their computer and diagnosed the problem in 10 minutes. If you have a problem with your car and didn’t buy it from Southampton, you better find another dealer. More
by Aman
Employees Worked With
John Barbieri, Eric Lockwood
February 24, 2021
Sal is The MAN!!! made the whole transaction easy and pleasant. Quick easy best price with no stress or aggravation. Anthony the GSM was a pleasure as well. Car was clean and numbers were exactly as p pleasant. Quick easy best price with no stress or aggravation. Anthony the GSM was a pleasure as well. Car was clean and numbers were exactly as promised. This is our sixth Mercedes Benz, but first purchased from Southampton. We will never go anywhere else More
by antoo5
Employees Worked With
Anthony Cuscino, Sal Cervone
February 22, 2021
Sal was great and I would highly recommend dealing with him for any new car sales or lease transaction. Made the whole process enjoyable! Thank you Sal! him for any new car sales or lease transaction. Made the whole process enjoyable! Thank you Sal! More
by Rose33s5
Employees Worked With
Sal Cervone
October 03, 2020
Resolved. Front office seems to be overwhelmed but Andy B did step in and help. Not sure what MBUSA must think about how the phones and website are being staffed. did step in and help. Not sure what MBUSA must think about how the phones and website are being staffed. More
by mboneill00
Employees Worked With
Andy Byers
