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Mercedes-Benz of Southampton

4.5

110 Lifetime Reviews

575 County Road 39, Southampton, New York 11968 Directions
Sales: (631) 204-2500

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110 Reviews of Mercedes-Benz of Southampton

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December 17, 2018

"Good experience"

- Mark Rothberg

Bryan Walsh was very professional and experienced. Would strongly recommend Bryan and the service department. Pleasant waiting room with good coffee!! Friendly receptionist and employees.

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Recommend Dealer
Yes
Employees Worked With
Bryan Walsh
December 04, 2018

"Walk away"

- Disappointed

Walk away from this dealer before you’re greatly disappointed by their “B-Team” effort. They have zero sense of urgency toward customers. When I walked in there wasn’t anyone around, no receptionist, no sales person, nobody asked if i needed help. After picking up my vehicle, I called, emailed, texted various associates including my sales associate the status of my registration, No answers from any, now this is a Mercedes Benz dealer, not a used car lot, so much for “The Best Or Nothing” It wasn’t until I contact MB HQ to intervene. That was the only time I received a return call from a manager, Jen in SHMB vehicle registration, never returned my Call. Ken, no return call, email, text. I purchased the vehicle on the 3rd, the registration paperwork didn’t leave the dealer until the 19th, incompetence at its finest! if you want to get ignored after your purchase buy here. My recommendation is to walk away, give your business to a dealer who wants you as a valued MB customer. So my vehicle was parked until my registration came thru, Two weeks after my temp tags expired. Walk away from this place before you’re disappointed as I was. I received no applogy or speedy registration service refund or discount for their incompetence. SHMB is the Worse dealer we’ve dealt with in over 21 years of owning MB vehicles. Spread the word and walk away!

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Recommend Dealer
No
Employees Worked With
Ken Jones
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gary Gentile
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jen, vehicle registration., horrible customer service.
November 23, 2018

"A+ Repair Work"

- Emory1756

Major repair work needed on the trunk of my E 320. Not worked properly for quite some and then it suffered a major malfunction when it wouldn’t close manually the other day. Better than new now!!

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Recommend Dealer
Yes
Employees Worked With
Andy Byers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 31, 2018

"customer service "

- Lucy

Anthony is always helpful when ever I visit the show room ...most trust worthy and knowledgeable ..it's always positive experience . I will be back and looking forward to purchasing again.

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Recommend Dealer
Yes
Employees Worked With
Anthony Cuscino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 01, 2018

"Excellent service"

- cary885

I was pleased with every aspect of the service and highly recommend. Bryan Walsh in service is excellent. From drop off to pickup all was great.

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Recommend Dealer
Yes
Employees Worked With
Candece Dwyer-D'Davino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Ghanbari
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gary Gentile
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bryan Walsh
July 20, 2018

"Leasing 2018 Demo GLC 300 with Robert and Gary was a breeze"

- Robert & Wendy Dorf

Robert and Gary (with some input from Sal) took every step possible to making our leasing experience glitch free, from negotiating the terms of the lease to educating us about the car, our first Mercedes. Robert and Alberto took addtional time to assure our satifisfaction with a minor dent repair and Robert texted me on more than a few occasions to be certain that we were totally satisfied with the vehicle and service (which we are). We are delighted with the car and their attention to detail. Robert & Wendy Dorf

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Recommend Dealer
Yes
Employees Worked With
Sal Cervone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Robert Ghanbari
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Alberto Lopez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gary Gentile
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 02, 2018

" A pleasure to work with "

- Duano

I have purchase many cars throughout the years from this dealership .it’s been a pleasure working with them. Extremely professional and very organized won’t go anywhere else . Thanks

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Recommend Dealer
Yes
Employees Worked With
Anthony Cuscino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Candece Dwyer-D'Davino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Thomas Dionisio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gary Gentile
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 05, 2018

"Looks like New!!"

- Tammy 524

My salesman Allen was very patient and knowledgeable and I had a very nice buying experience with this dealership he explained how to use everything in the car and he wasn't pushy at all

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Recommend Dealer
Yes
Employees Worked With
Alan Weiss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 03, 2018

"4th vehicle"

- Stephencs601

Bought our 4th car today. Nick and Gary are great to do this transaction with. Easy going great pricing great service too. Very happy here.

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Recommend Dealer
Yes
Employees Worked With
Nick Hatton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Barbieri
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gary Gentile
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 03, 2018

"Wonderful Surprise"

- Jack cohn

We were in the market for a new car that we would lease.. After driving an 2006 Audi 6, I was looking for a premium car and my wife suggested Mercedes. She saw an article in the WSJ about the deals Mercedes offers. We met with Bob Hahn who was extremely knowledgeable and after driving the 300C, he presented the deals available at the dealership. We were surprised to find a 2017 300C at a lease price that we would not find for any comparable auto at that level. Great experience and the follow up was teriffic.

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Recommend Dealer
Yes
Employees Worked With
Bob Hahn
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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