I intended to buy a used vehicle from Mercedes-Benz of
Spokane that they had advertised on Autotrader. I live out of state. I contacted them and the salesperson that got back to me was very helpful. He se
Spokane that they had advertised on Autotrader. I live out of state. I contacted them and the salesperson that got back to me was very helpful. He sent me a link to a video introducing himself with a walk around of the vehicle. Per my request, he even arranged to put the vehicle on a lift and did a video of the underside. I was interested and wanted them to “hold” the vehicle for me till I could get there within the week, but I was told it is their policy that they do not take deposits. I made the dealership a cash offer contingent, of course, on my physical inspection of the vehicle. They accepted the offer. I began planning time off work and making arrangements to travel to Spokane at the end of that same week. I was assured that even though they could not “hold” the vehicle until I began to travel, there would be no issue as my interest in it was all they had on it. I found it a bit curious that they quickly became very interested in whether I was going to fly or drive as I had promised to be there Friday or Saturday at the latest. I soon learned why: They wanted to know how much time they had for a dealership employee, presumably the manager, to decide if he wanted to buy the vehicle himself out from under me. As I was booking my flight, I got a call from the salesperson after they closed for the evening informing me the vehicle had been sold. Up to that point, they had seemed like professionals, but if they have a nice vehicle for a fair deal, maybe ask if the manager is considering it first. In his first intro/walk around video, the salesperson did mention that his manager had thought about buying it. I thought then that it was just sales speak. Turns out they, in fact, had more interest on the vehicle than I was led to believe. Dealership employees may certainly buy cars that come into their inventory, but not when there is active interest from a customer and certainly not when you’ve accepted an offer from a customer!