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Mercedes-Benz of Spokane
4.2
81 Lifetime Reviews
21802 E George Gee Avenue, Liberty Lake, Washington 99019 Directions
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
September 21, 2018
"Lack of responsibility for damaged vehicle"
- MS engineerFollowing service work by MB of spokane, my vehicle was given a complimentary wash which damaged paint on 6 body panels and professionally powder coated wheels. SCOTT M, service manager, ignored numerous messages over the course of weeks until I phoned his superior. He acted as if we could come to a solution then continued ignoring my communications illustrating a lack of integrity and morals. I was more than reasonable, suggesting I would be happy with some free service work to make up for all the extra work they caused me by damaging my vehicle. I never asked for a free paint job or for them to have my wheels powder coated - I was super reasonable and courteous. It's truly a shame businesses and people act like this these days, it would be nice if they could take responsibility for their actions and act with sound ethics. If I were to spend top dollar a benz I'd HIGHLY SUGGEST MAKING A TRIP TO A DEALERSHIP THAT OPERATES WITH INTEGRITY. Shoot, go find one at a used car lot on Sprague, you're likely to find a dealer with comparable ethics and prices. On the bright side, I will say that WES in their service department was great to work with. However, he's a normal guy like me... a man capable of acting with humility and taking responsibility for his actions. Can the management learn to act like us?? Stay tuned to see if management takes responsibility for bothersome business ethics!
Read MoreEmployees Worked With
August 01, 2018
"In for Warranty Service and Tim Said I Would Have a Loaner"
- LipHi I'm in the shop for failed part warranty exhaust service and warranty false collision prevention assist warnings and was told by Tim that I would have a loaner vehicle as the repairs will take a day or two. I was not offered a loaner vehicle when I dropped off my car this morning. I am disappointed and I would have scheduled differently if I had been told that Spokane Mercedes changed their mind.
Read MoreEmployees Worked With
October 07, 2017
"Great service ! "
- Ed F. of Coeur d' Alene IdahoAmber in the service department was very helpful in getting the issue with our car resolved. I would highly recommend Mercedes Benz of Spokane for their service and products.
Read MoreEmployees Worked With
Featured Inventory
2018 Subaru WRX
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2017 Subaru WRX
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2019 Mercedes-Benz GLC-Class
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2011 Mercedes-Benz G-Class
$61,991
Photos & Amenities
- After Hours Drop-Off
- Automated Car Wash
- Cable TV
- Customer Lounge Area
- Drive-In Service
- Free Loaner Cars
- Free Coffee
- Free Drinks
- Free WiFi
- Instant Financing
- Authorized Parts Store
- Shuttle Service
- Television
- Vending Machines
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