Mercedes-Benz of Spokane

Lackluster customer service. wish I could give this dealership more than one star. I contacted this dealership on August 7, 2015 regarding a 2002 BMW M5 they received in on trad wish I could give this dealership more than one star. I contacted this dealership on August 7, 2015 regarding a 2002 BMW M5 they received in on trade. At that time there were no pictures, info or mileage on the car. I worked with another sales advisor. I told them I was interested in the vehicle contingent upon more details. I was told I would hear back within 24 hours. On Monday I did not hear back and I called back and spoke with someone named Frederick Carbone. Frederick told me he was the one who took the vehicle in on trade. We talked and I asked if he can send me more photos of the vehicle. He advised that the vehicle was at an independent shop waiting on repairs but advised I would have first rights of buying the car once it is back as they cannot sell a car or accept a deposit if the car is no in their possession. Within that same day I called around looking for a reputable shop to perform a PPI on the car and actually found the shop where the car was at. Spoke with the owner of the shop regarding the car and he advised me his thoughts on it. I stayed in touch with Frederick and the owner of the shop gave me updates here and there. I advised Frederick that I wanted to do the deal prior to Wednesday of that week as I am leaving to Monterey for Monterey Car Week and he said that the car needed to be back. When I spoke to Frederick on Thursday and was told the car was sold by another representative. Frederick gave me a few very rude remarks and when I asked to speak to a manager he told me that the "Manager does not have time to speak with you and your concerns and hung up." I called back and spoke with Justin Robidoux the general manager of this dealership. Justin was actually quite helpful. He documented what happened and actually gave me a call back the next day regarding the situation. Overall if you do need to deal with this dealer do yourself a favor and pick another representative other than Frederick. More

Amazing Customer Service Recently bought a car and the service was amazing. Our sales man went out of his way to even touch up wash our van. And when we came back to the deale Recently bought a car and the service was amazing. Our sales man went out of his way to even touch up wash our van. And when we came back to the dealer to drop off paperwork we didn't even have to get out of our car. The finance manager came right out. More

Meplus2 I purchased a C-class my sales rep: Frederick, Was "Awesome" he's very knowledgeable of the product he sales, very professional, had answers to all I purchased a C-class my sales rep: Frederick, Was "Awesome" he's very knowledgeable of the product he sales, very professional, had answers to all my questions making my purchase easy all the people I came in contact with the day of sale were very nice and warm welcoming me into the Mercedes family I am very satisfied with the "A+" customer service I received. Thank you for the great experience... More

Wheel alignment on 2009 SLK 300. I waited for the service to be done. The service was completed in a hour and a half. The entire Mercedes-Benz staff was extremely friendly and helpful I waited for the service to be done. The service was completed in a hour and a half. The entire Mercedes-Benz staff was extremely friendly and helpful while I waited for my car to be serviced. The work was excellent but the thing I appreciated most was the pride and care the Service staff exhibited while working on my car and readying the car for pickup. Thank you Mercedes-Benz of Spokane for a job well done and a delightful experience. More

Change of tires , inspection of control panel The service was done in a timely manner and all were very polite. They reported the problems found and discussed the options for service and repair. A The service was done in a timely manner and all were very polite. They reported the problems found and discussed the options for service and repair. At this point in my life for issues around the car I would be hard pressed to manage without the advice and assistance of Tim Duff. More

"A" Service Just got the "A" service for my 2008 CLK350 and it went quicker than expected. Very nice people to deal with. I was indeed satisfied. Nice to com Just got the "A" service for my 2008 CLK350 and it went quicker than expected. Very nice people to deal with. I was indeed satisfied. Nice to come out to a clean(inside) and washed (outside) car! More

Steve and Blake were excellent! Bought a new gl 550 from Steve in sales and Blake the manager of the shop. I could not be more pleased with the professional service and willing to un Bought a new gl 550 from Steve in sales and Blake the manager of the shop. I could not be more pleased with the professional service and willing to understand my situation. They were willing to work within my budget and timeframe which was outstanding. I did not feel that I was being "taken" or given a bad deal. They both were respectful of very hard earned money and worked out a fair deal . My recommendation would be to venture out of the bellevue/ Lynwood dealerships and give these guys a call. Go stay at the Davenport for a night and pick up a great deal on a new mercedes . You defiantly will feel that you got an honest and transparent deal with these guys!! More

Excellent Service and Staff We dropped off both my daughters E320 for a front end alignment and my E350 to have some warranty work done on a Saturday. We had full intentions of We dropped off both my daughters E320 for a front end alignment and my E350 to have some warranty work done on a Saturday. We had full intentions of waiting for the E320, but to my surprise, Tim took the liberty of arranging a loaner vehicle for me to use. Made my day. I was able to spend some quality time with my daughter who was home for the weekend from college. Maybe that's why we've purchased 3 Mercedes from this dealership. They always seem to go above and beyond for us. Special thanks to all of the service techs, the service coordinators (Tim and Amber for always being helpful) and to Scott for always checking in on my experience. More

Why we've owned a MB for the past 35 years! Our local dealer/service center, Mercedes-Benz of Spokane, is a beautiful facility, great people, and always takes care of our motoring needs. Bob & K Our local dealer/service center, Mercedes-Benz of Spokane, is a beautiful facility, great people, and always takes care of our motoring needs. Bob & Kathy Mathison More

Excellent, professional staff!!! My experience with the service done on my Mercedes was prompt, efficient, and completed ahead of estimated time..The entire service and parts staff do My experience with the service done on my Mercedes was prompt, efficient, and completed ahead of estimated time..The entire service and parts staff does and excellent job!!!!! Thank You!!! More