Mercedes-Benz of Spokane

This is the second time we've used Devan Baskerville to purchase a new Mercedes-Benz from Mercedes-Benz of Spokane. Please bear in mind that we live in Montana and travel 235 miles each way because Devan purchase a new Mercedes-Benz from Mercedes-Benz of Spokane. Please bear in mind that we live in Montana and travel 235 miles each way because Devan is so much more customer oriented than the salespeople at our local dealership. Devan is very knowledgable about the operating systems, especially the sometimes complex electronic aystems, on all models we looked at. He also continues to take our calls and will patiently, without making us feel technologically challenged, walk us through things like pairing Bluetooth phones and programming and resetting our navigation system when we navigate our poor GPS to a point where we feel totally lost and can't "unstick" it. He also has helped us understand the ins and outs of mechanical questions we pose to him over the phone. Also, we have been extremely pleased with the dealership's referrals for aftermarket accessories like the Clear Bra. The attention to detail and workmanship has been exceptional. The dealership is to be commended for its excellent service and commitment to customer satisfaction. More

I have wanted a Mini Cooper for many many years! Kim has made the purchase and delivery of our mini an incredible memory. The car was in Portland and we had a lot of questions about it as we were purchasing made the purchase and delivery of our mini an incredible memory. The car was in Portland and we had a lot of questions about it as we were purchasing it sight unseen. She had them all answered for us. Per my my husbands request she arranged to have the car delivered to our home so that I would be SURPRISED upon our arrival back from a vacation. She worked an acceptable trade for our prior car which was also purchased at her dealership. We will be telling anyone that will listen what a fabulous this experience has been. More

Mr. Brekke was a pleasure to work with and did not pressure us during the decision process. The price given for a trade-in was fair and the price quoted for a new vehicle was competitive. I have bee pressure us during the decision process. The price given for a trade-in was fair and the price quoted for a new vehicle was competitive. I have been very impressed with how friendly and accommodating the entire staff has been. I have had nothing but positive experiences with the dealership and would not hesitate to recommend them. More

Jay is the greatest salesman! I love this dealership. Their warm friendly staff always make me feel welcome. They take great care of my car and always take time to help me understand any repairs are nece Their warm friendly staff always make me feel welcome. They take great care of my car and always take time to help me understand any repairs are necessary. Jay Brekke is my salesman. More

Keep in mind this dealership is NOT in Spokane, it's in Liberty Lake which is 15 miles away. I made a Saturday appointment to get my snow tires changed....maybe a half hour job. First, Tim tried to tell me Liberty Lake which is 15 miles away. I made a Saturday appointment to get my snow tires changed....maybe a half hour job. First, Tim tried to tell me I had made a mistake and my appointment was really on Friday. He did this because he had forgotten to schedule my appointment. I was on time for the Saturday appointment I had actually made, which was 8:30 AM. I ended up waiting until 3PM! I was told they do this to everyone, but I know differently. I have my friend's husband (who is well known to them, and a man besides) take my car out now, and they don't jerk his chain at all! I've been to Mercedes dealerships in four states, and this is the worst! Mercedes should be ashamed to be associated with this dealership. More

Frederick Carbone (Salesman), Blake Becker (Business Manager)and the rest of the staff at MB of Spokane made buying my wife's Certified C-Class a complete pleasure. There was no hassles and everything w Manager)and the rest of the staff at MB of Spokane made buying my wife's Certified C-Class a complete pleasure. There was no hassles and everything went smoothly. We never felt pressure and I would recommend this dealership to anyone. More

This is the third time I have had my ML serviced at this dealership. Each time I have been treated respectfully and honestly. They performed the scheduled maintenance and also took care of some warranty iss dealership. Each time I have been treated respectfully and honestly. They performed the scheduled maintenance and also took care of some warranty issues on time as promised. Never a problem getting an appt. and I'm very happy with the customer service I have received from Spokane Mercedes. More

I purchase a new GL 550 from this dealership in April 2011. My sales person David Barton agreed not only in writing but also verbally that my title would be overnighted directly to me within 7 days. Th 2011. My sales person David Barton agreed not only in writing but also verbally that my title would be overnighted directly to me within 7 days. This did not happen. I am now over 90 days out and still have not received a title on my vehicle. Mr. Barton was a repesentative of their business and his promises that were made both verbally and in writing are legal and binding contracts. This dealership has failed to recognize this. They have ignored my repeated request for them to honor what they contractually owe me. I have even offered to send the vehicle back but they must pay for shipping. They do not want to resolve this matter. I would never recommend this dealership to anyone! More

We purchased a New GL550 from this business. Here we are over 2 months later and we can't even tag ,reg our truck. Our sales person put in writing that we would have our title within 5 days of us sending th over 2 months later and we can't even tag ,reg our truck. Our sales person put in writing that we would have our title within 5 days of us sending the bank wire that we would have our title fedexed to our address. We needed it for our state compliance and now will have to pay a ridiculious sum of $$ to even reg our SUV. I have paid atty fees and am still without title. We paid on 4/22/11 and today is 6/25/11 still no title. The GM (CHIP MILLER) HAS REFUSED to overnight our title. There is no lienholder on our SUV.. Hopefully everyone will steer clear of this Dealership.We are now in communications with filing a complaint with their STATE Attorney General to see if we can ever get our title. So no matter what our sales person (Blake Becker ) gave us in writing and also verbally told us we are still without title.... More

I made an appointment to have my car serviced. I arrived on time and we agreed as to what should be done. Told them I was going to lunch and would be back in 1.5 hours. I came back 2 hours later and they on time and we agreed as to what should be done. Told them I was going to lunch and would be back in 1.5 hours. I came back 2 hours later and they had not even started working on the car because a drive up person came in and was going to wait. I had to drive over 90 miles each way and they wasted a total of 5 hours of my time. NO way to treat a customer. They suck. I later found out that the place is not locally owned and the owner is in Medford, OR of all places. I left him 2 messages and no response. They are all talk and no walk. Avoid them at all costs. More