Mercedes-Benz of Spokane

After having great service I have referred my entire family to them to buy a car. My uncle, my parents, sister and grand parents have all bought cars. Great place to work with. They didn’t even buy M family to them to buy a car. My uncle, my parents, sister and grand parents have all bought cars. Great place to work with. They didn’t even buy Mercedes, they bought used cars and were still treated as high line customers! Thank you! More

We purchased a gently used SUV and are absolutely thrilled!! The buying experience was seamless and Dan and his staff made us feel totally at ease! They answered any questions we had, took their time thrilled!! The buying experience was seamless and Dan and his staff made us feel totally at ease! They answered any questions we had, took their time and were both knowledgeable AND professional. We left with a gorgeous vehicle and will return when it’s time for another vehicle!!! More

Great Dealership With Professional Management and Sales Sales Manager Brady Wakefield, and Product Specialists Robert Grabb and Frances Carbone, were excellent to work with when we purchased a new 2020 Merc Sales Manager Brady Wakefield, and Product Specialists Robert Grabb and Frances Carbone, were excellent to work with when we purchased a new 2020 Mercedes-Benz. They listened patiently and provided clear answers to our questions in person and during many telephone conversations. We special ordered our new vehicle before the Covid-19 virus began; and we eventually purchased our new Mercedes-Benz during the Covid-19 virus pandemic. This professional dealership followed the appropriate social distancing rules to ensure our safety at all times. We highly recommend Mercedes-Benz of Spokane. More

I have a SUV that needed some paint touched up on the hood. After talking to Dan, it was decided that the entire hood would benefit from being repainted and we made an appointment. The job was done quick hood. After talking to Dan, it was decided that the entire hood would benefit from being repainted and we made an appointment. The job was done quickly and perfectly!! I couldn’t be happier with the entire experience,,, I’ll definitely go back for all my service needs!! More

Excellent Experience at M-B Spokane! I contacted the dealership about a 2018 pre-owned Sprinter for sale. Due to the Covid-19 "stay at home" orders, six weeks went by from the time I put I contacted the dealership about a 2018 pre-owned Sprinter for sale. Due to the Covid-19 "stay at home" orders, six weeks went by from the time I put a deposit down on the vehicle until I could travel to the dealership and buy it. M-B of Spokane held the vehicle for me and it is a gem! Robert Grabb, sales, was very responsive to my calls and texts, reassuring me that the van would not be sold to someone else. Communication from the dealership was excellent and the vehicle was clean and ready for me. Sanitation priorities and social distancing were practiced. I would definitely do business with this dealership again and recommend them highly. More

They broke my door trim and refused to fix I had my SL55 AMG in there a few times and it keeps coming back in worse condition. There's no accountability.... if they said they didn't do it, it's I had my SL55 AMG in there a few times and it keeps coming back in worse condition. There's no accountability.... if they said they didn't do it, it's your fault. Please, my car is in EXCELLENT CONDITION! Or it was, till your service dept. started breaking stuff. More

Lack of responsibility for damaged vehicle Following service work by MB of spokane, my vehicle was given a complimentary wash which damaged paint on 6 body panels and professionally powder coat Following service work by MB of spokane, my vehicle was given a complimentary wash which damaged paint on 6 body panels and professionally powder coated wheels. SCOTT M, service manager, ignored numerous messages over the course of weeks until I phoned his superior. He acted as if we could come to a solution then continued ignoring my communications illustrating a lack of integrity and morals. I was more than reasonable, suggesting I would be happy with some free service work to make up for all the extra work they caused me by damaging my vehicle. I never asked for a free paint job or for them to have my wheels powder coated - I was super reasonable and courteous. It's truly a shame businesses and people act like this these days, it would be nice if they could take responsibility for their actions and act with sound ethics. If I were to spend top dollar a benz I'd HIGHLY SUGGEST MAKING A TRIP TO A DEALERSHIP THAT OPERATES WITH INTEGRITY. Shoot, go find one at a used car lot on Sprague, you're likely to find a dealer with comparable ethics and prices. On the bright side, I will say that WES in their service department was great to work with. However, he's a normal guy like me... a man capable of acting with humility and taking responsibility for his actions. Can the management learn to act like us?? Stay tuned to see if management takes responsibility for bothersome business ethics! More

In for Warranty Service and Tim Said I Would Have a Loaner Hi I'm in the shop for failed part warranty exhaust service and warranty false collision prevention assist warnings and was told by Tim that I would h Hi I'm in the shop for failed part warranty exhaust service and warranty false collision prevention assist warnings and was told by Tim that I would have a loaner vehicle as the repairs will take a day or two. I was not offered a loaner vehicle when I dropped off my car this morning. I am disappointed and I would have scheduled differently if I had been told that Spokane Mercedes changed their mind. More