Mercedes-Benz of Stevens Creek

Thank you so much for helping us find the dream car. Very knowledgeable Sales Executive and great service. Very knowledgeable Sales Executive and great service. More

God forbid if you have any issue or have to schedule an appointment, you will have to send them multiple emails and if you are lucky, you will get a response. Not sure why do they have a dedicated service appointment, you will have to send them multiple emails and if you are lucky, you will get a response. Not sure why do they have a dedicated service rep, why not let customers call and get one assigned? There is no value in a dedicated service rep since you are at their mercy to get a response. And don't get me started with the attitude of reps. And when you finally call and get an appointment, it will take you at least a few weeks to get one and more if you need a loaner. Even after reaching on time, I was told to hurry up since there is only 1 loaner left. I was turned back once for being 10 mins late since they didnt have any loaner cars left. This is not the service I would expect from a Mercedes Dealer. More

Precise, timely, professional. The requisite service was performed without any surprises and the service advisor was professional and kept me well informed The requisite service was performed without any surprises and the service advisor was professional and kept me well informed More

Service took forever and didn't start working until I call them. I had to chat them everyday to get them check my car. Late by a week, probably would've taken longer if I didn't text them everyday. call them. I had to chat them everyday to get them check my car. Late by a week, probably would've taken longer if I didn't text them everyday. More

Thank you so much to Danny Ho and the service team for the great service as always! the great service as always! More

Appreciate the accommodations, service advisor is personal, friendly, and professional. Actual service is always punctual and complete personal, friendly, and professional. Actual service is always punctual and complete More

Our experience with Mercedes-Benz of Stevens Creek was exceptional. Nikhil effortlessly guided us through the sale and Dominick was extremely helpful with the financing. The fair price and excellent custo exceptional. Nikhil effortlessly guided us through the sale and Dominick was extremely helpful with the financing. The fair price and excellent customer service experience made our decision to drive from Fresno to San Jose well worth it. More

Great service. Very knowledgeable Sales Executive Nikhil Mehta. Very helpful went an extra mile to show us in and out of the Car. Even after purchase help us config Very knowledgeable Sales Executive Nikhil Mehta. Very helpful went an extra mile to show us in and out of the Car. Even after purchase help us configure the Car etc... More

Susan’s service was exceptional! She was very helpful and customer oriented. I like that she took the time to also explain everything. Thank you Susan!! She was very helpful and customer oriented. I like that she took the time to also explain everything. Thank you Susan!! More

Your service is excellent! Thank you so much for Susan and her teams ‘s work! Thank you so much for Susan and her teams ‘s work! More