Mercedes-Benz of Stevens Creek

I had my ML-430 serviced through Smythe for 6 years until my last incident with my power steering. Apparently they had two recalls on the ML's power steering hoses/attachment point. One of these recalls wa my last incident with my power steering. Apparently they had two recalls on the ML's power steering hoses/attachment point. One of these recalls was performed on my car, the other was not, even when they were aware of it. As a result my power steering hose disconnected/leaked heavily when I was driving home one day and I lost my power steering as I exited the freeway. When I had the car towed in Smythe attempted to not pay for the tow even though MB Roadside service said it was covered. As I left dropping the car off I had it resolved that they would pay, yet when I went to pick up the car, they tried again not to pay! So I was not happy with them for blantly not handling the recall item proactively and then trying to avoid the costs. The tow truck driver said he was picking up a lot of MLs for the same defect and there was a tug-o-war between MB USA and the dealers over the tow coverage. Additionally on smaller services, I had to bring the car back because they forgot to do something. Example: I had the central window switch replaced, and the tech forgot to plug in the mirror cable to it. Something has been happening at Smythe over the last few years, a change in managment or something, as customer service has declined in my book. More

I purchased my SLK320 from here and had it serviced by this dealership for the past 3 years of ownership. The sales went rather smoothly, the price they gave me the second time around was reasonable, so this dealership for the past 3 years of ownership. The sales went rather smoothly, the price they gave me the second time around was reasonable, so I just signed the papers and picked up the keys within 2 hours time frame. On the service side, I'm quite satisfied with their work. I won't say they are the most friendiest people on earth, but they do get the job done and done it right. If I really have to complain, it would be the below-par complimentary car wash. They sometimes sublet it to the car washer across the street, which is known to be one of the worse car wash places on stevenscreek. Overall, they do everything by the book, if your car is out of warranty, don't expect them to treat you the same way they did when your car was still under warranty. More

Another very poor MB dealer. I submitted an online request for a quote. They didn't come back with a quote, but set up an appointment where I could come in to test drive the car. They said they request for a quote. They didn't come back with a quote, but set up an appointment where I could come in to test drive the car. They said they didn't have an SLK55 in stock, but just come in, they'd have one by Saturday. The lady I had an appointment with wasn't even working that day. They palmed me off on some other guy that knew absolutely nothing about the car, he couldn't even identify the COLOR correctly where I could (Firemist Red vs. Mars Red). They refused to even consider going below MSRP on the vehicle, so I went with MB of Oakland where they gave me $1700 off MSRP. I simply cannot understand how dealerships like this can stay in business with abysmally poor customer service. More

Smythe European is a horrible dealership in general. They charge you inflated prices, and they often do not fix what they say they have fixed. And they are snobs.<br><br>The Park Ave. branch in Palo Alto is charge you inflated prices, and they often do not fix what they say they have fixed. And they are snobs.<br><br>The Park Ave. branch in Palo Alto is bad as well. I sold my car to them, and I can't decide whether they are lazy or incompetent. Overall experience was bad. They said they would Fedex papers the next day--they didn't. They said the check will be cut on a Thursday--it wasn't. Then the next day we were told the check was in the San Jose office. We wouldn't get it until Monday. Then on Monday we were told it still wasn't in the Palo Alto office. We ended up driving to SJ ourselves. The worst part was Mr. Oneal was unapologetic throughout.<br><br>Too bad for Mercedes--I won't be buying (or selling) one again. More