Mercedes-Benz of Sudbury

I leased a car and this dealership is wonderful. Attention to detail was met. Customer service perfect. Above all everyone I encountered was professional, patient and kind. i most definitely recomme Attention to detail was met. Customer service perfect. Above all everyone I encountered was professional, patient and kind. i most definitely recommend this center. Management is an A+. More

HerbChambers Natick MB: Charles Scrymgeour is world class. I have worked with Charles Scrymgeour for the past three years on a wide variety of vehicle matters. He's been an exceptional agent on my behalf, and I have worked with Charles Scrymgeour for the past three years on a wide variety of vehicle matters. He's been an exceptional agent on my behalf, and we have become good friends. His sincerity, engagement, and professionalism is real; he's not a transactional person. I live three states away and I still travel 200+ miles for my vehicle needs, exclusively because of Charles. Furthermore, the dealership is always warm and welcoming without any hustle or pressure. It's just a fun place to visit; bonus: they have a great coffee/espresso machine, and always have a lot great snacks. I've been purchasing cars for 20 years, including managing a fleet of vehicles in that time. No auto industry professional comes close to Charles Scrymgeour's skills as a comprehensive advocate for the customer. If I were Herb Chambers, I would have Charles training the sales teams on how to cultivate, sustain, and create strong relationships, with guests who visit Chambers' dealerships. For her part, Caroline Eva has been a joy to work with on all technology and performance matters related to my vehicle. She is a hard worker who knows the vehicle inside and out. More

Charles has been great! Very knowledgeable and very friendly! If you need your new or preowned Benz Charles is the man! Special thanks to the GSM Manny Sheikh for going above and beyond to make it happ friendly! If you need your new or preowned Benz Charles is the man! Special thanks to the GSM Manny Sheikh for going above and beyond to make it happen! More

Exceptional service experience. Service consultant Luis is second to none resolving customer needs. A special thanks also to Charles for answering my questions and the technicians for performing great serv is second to none resolving customer needs. A special thanks also to Charles for answering my questions and the technicians for performing great service. Keep up the great work! Receptionist was very pleasant. More

Saena found me a great car at a great price. Got a decent price on my trade in as well. Overall an easy transaction. Thanks price on my trade in as well. Overall an easy transaction. Thanks More

Treated very fairly and great responsiveness by personnel. Newly leased vehicle handled by Charles Scrymgeour in a very polite and professional manner. He was very responsive on many detailed items given to h Newly leased vehicle handled by Charles Scrymgeour in a very polite and professional manner. He was very responsive on many detailed items given to him in order to satisfy our situation. He followed up on the vehicle order, informed us on the cargo ship progress and coordinated the final delivery. We have also used this dealership for service for many years and the personnel have also been very cooperative and knowledgeable. More

Great experience at Mercedes-Benz of Natick Vito did an great job during my purchase of a used 2017 Nissan Murano Platinum. He made the car purchase very easy process. . Still happy with my p Vito did an great job during my purchase of a used 2017 Nissan Murano Platinum. He made the car purchase very easy process. . Still happy with my purchase.. I met with so many nice and trustful employees in that wonderful dealership.Thanks! More

Fast, easy and a very pleasant experience. Samantha Baptista, our sales person, took care of the entire process flawlessly and was so pleasant to deal with. She is excellent. Caroline Eva w Samantha Baptista, our sales person, took care of the entire process flawlessly and was so pleasant to deal with. She is excellent. Caroline Eva who is so pleasant to deal with, worked with us to ensure the latest technology was up and running smoothly. Tim Kang and I got through the final paperwork swiftly. He's got the process down pat! More

White-glove experience! Here's a summary of my experience at Mercedes-Benz of Natick. I was in the market for a new 2019 A-Class. I decided to wait till December to get the b Here's a summary of my experience at Mercedes-Benz of Natick. I was in the market for a new 2019 A-Class. I decided to wait till December to get the best possible deal. The risk with waiting till the end of the year is that the inventory is low and the chance of finding your favorite colors and packages is going to be much lower. I ended up working with Francisco Robledo who went above and beyond to find me an A-Class with the exterior color and interior color that I wanted as well as all the packages that were important to me. My color combination was difficult to find in the low inventory of 2019 but they searched high and low (even in other states). The best part is that he found one that is a 2020 model and at a reasonable price. I would add that the buying experience was very white glove at this dealership. Francisco took care of everything, registration, sticker, new plates, insurance, etc. He kept me up to date regarding all the progress which was super quick. This was probably the fastest, smoothest, and least stressful car buying experience I have had. I would recommend this dealership and Francisco Robledo to anyone who is looking to buy a Mercedes in the MA area. More

Great Experience Had bought a car here with my husband and was impressed with both the sales process and the service, so decided to go there again and get a newer vers Had bought a car here with my husband and was impressed with both the sales process and the service, so decided to go there again and get a newer version. My salesperson, Samantha Baptista was great - professional but friendly and worked very hard to get me exactly the car I wanted in a very timely manner. She was very good at communicating with me whenever necessary and nailed every detail. I felt very well taken care of and would recommend her highly. Caroline Eva ran me through all the new technology on the car and was very thorough and great at explaining things in laymen's terms. More