Mercedes-Benz of Sugar Land

Robert Fruge has been my service manager since I started bringing my car to Sugar Land Mercedes. He has always been and continues to be very helpful and friendly. I can count on him to be honest and direc bringing my car to Sugar Land Mercedes. He has always been and continues to be very helpful and friendly. I can count on him to be honest and direct when it comes to my service needs. He answers my questions, whether in person or over the phone. I am very happy with Robert and his service. More

MB Sugarland was the best! They picked up my vehicle and brought me a loaner and communicated the status all along the way. They repaired all the problems and the car runs great again! The were always fri brought me a loaner and communicated the status all along the way. They repaired all the problems and the car runs great again! The were always friendly and prompt with all my questions and concerns. More

We had a wonderful experience in the Mercedes Benz of Sugar Land Dealership. James Pressler was a joy to work with. He was friendly and personable. He was straight forward and honest. He worked extre Sugar Land Dealership. James Pressler was a joy to work with. He was friendly and personable. He was straight forward and honest. He worked extremely hard to meet our needs. We are satisfied customers and fully intend on being repeat customers and will choose James as our sales representative in the future. More

The customer service I received from James was OUTSTANDING, both during the sales process and afterwards. Two days after taking delivery of my car, the "service engine" light came. I called James OUTSTANDING, both during the sales process and afterwards. Two days after taking delivery of my car, the "service engine" light came. I called James and he had me come directly in and took me to see Bryan in service (who was also fantastic). Then again 2 days later, my "service engine" light came on for the second time in 5 days of owning the car. Once more, I called James and he immediately followed through with the service department. Although it was frustrating to have the vehicle problems so soon after delivery, James' follow through AND follow up have been second to none. I am so happy with the service I received from James, I recently contacted him regarding the possible purchase of another vehicle as my husband and I are working to "modernize our fleet." James is knowledgeable of his product, friendly, yet very professional. I look forward to working with James again. More

Fabulous experience! EVERYONE was extremely nice and accommodating. My husband and I enjoyed the time spent there and look forward to getting another car from the dealership in the near future! accommodating. My husband and I enjoyed the time spent there and look forward to getting another car from the dealership in the near future! More

This was my third MB from Sugarland and will not be my last. I was in and out with a new GLK350 in less than 3 hours from the time I set foot on the lot. I have never been disappointed in the first class last. I was in and out with a new GLK350 in less than 3 hours from the time I set foot on the lot. I have never been disappointed in the first class service I received here, they go way beyond any dealership I have used. I dealt with Mr. Hughes and Mr. Fremaux, both took wonderful care of me as well as Mr. Sullivan in finance. With the first Benz we bought we tried 2 other dealerships, and went with Sugarland because they showed they cared. We will stick with them for service and future purchases because of how well the treat us. Even though they are the farthest from our house the service is well worth the travel. More

I have always had a positive experience with Mercedes BEnz of Sugarland. They service both of my Mercedes; the 2007 c230 and my 2008 c300. My service representative was very helpful to me during my last BEnz of Sugarland. They service both of my Mercedes; the 2007 c230 and my 2008 c300. My service representative was very helpful to me during my last service. She immediately welcomed me into the dealership, and addressed my concerns.The thing I appreciated the most, that the dealership is open on Saturday, which is idea for single working parents. I also liked that the service representative was patient and receptive to my 4 year old daughter. It was also made pleasant that the dealership had several things that were child friendly, and kept my daughter entertained....we did leave out with a mercedes teddy bear, but I have to admit I liked it as much as my daughter. More

The service was very professional and all my needs were met. All questions were properly answered and the options were clearly explained. The process was very efficient. met. All questions were properly answered and the options were clearly explained. The process was very efficient. More

Excellent dealership, on my best Mbenz experience, this dealership is the best option, the service, staff, attention, etc exceed any expectation. The place is clean, and in order, the workshop looks profes dealership is the best option, the service, staff, attention, etc exceed any expectation. The place is clean, and in order, the workshop looks professional, nd all the personnel, take very series the costumer attention. my congratulations. More

1st service with this dealer as I usually service with Arod Mercedes. The top notch service I received will keep bringing me back. Keep up the great work! Arod Mercedes. The top notch service I received will keep bringing me back. Keep up the great work! More