Mercedes-Benz of Sugar Land

Sean Sullivan is not an effective manager. He does not care about the dealership and customer relation. I Had a situation with an employee. Called Sean Sullivan and left messages three times. He never re care about the dealership and customer relation. I Had a situation with an employee. Called Sean Sullivan and left messages three times. He never returned phone call. This is the reason the dealership is going down. Bad people. More

It was very enjoyable meeting Pete Sanchez. The conversation was extremely enjoyable and he was very helpful. He took us for a test drive and was quite knowledgeable about the cars he showed us. It conversation was extremely enjoyable and he was very helpful. He took us for a test drive and was quite knowledgeable about the cars he showed us. It is because of him that we purchased the car we wanted. Thank you Pete! More

FRAUD! Bought a CPO with a clean car fax & it was wrecked! I purchased a car that was Certified Pre-Owned with a clean car fax and it was wrecked with an 11" mark of damage on the front bumper area. The wheel I purchased a car that was Certified Pre-Owned with a clean car fax and it was wrecked with an 11" mark of damage on the front bumper area. The wheel was damaged and the steering column makes a thumping sound and you can feel it as well. The poor paint job and feeble attempt at covering up the damage is beyond pathetic. The color does not match, there is a halo around the perimeter that is evident, there are sandpaper marks, and the original damage is still there. I had to take it to MB and Caliber Collision of Boerne to get written verification of the damage. The Sugar Land manager, David Lefkowitz, chocked it up to "chips". It is hardly what anyone would consider road rash by any means. They also sold duplicate copies of the temporary plates to someone driving a Chevy Impala three weeks after my purchase. That car with the copied plate in the window was captured by NTTA in the DFW area. The screenshots I have of the car when it was listed verify the above statements. They are great when they want your business and money but when there is a problem they just blow you off. More

Tammy Stafford the best of the best , The best service Tammy Stafford the best of the best , The best service advisor ever She is always kind and polite, very thank you for work with her. Tammy Stafford the best of the best , The best service advisor ever She is always kind and polite, very thank you for work with her. More

Had such a great experience with Kenneth! I can’t recommend him enough! We originally looked into shopping at Clear Lake and after a poor experience, we decided to go out to MB of Sugarland. We walke recommend him enough! We originally looked into shopping at Clear Lake and after a poor experience, we decided to go out to MB of Sugarland. We walked in with no appointment and ended up purchasing a GLC that day. Kenneth was so helpful and patient during the entire process. He’s so friendly and was excited about the process and was never once pushy. I was nervous for my first buying experience but thanks to Kenneth, it was such a breeze. Highly recommend! More

A great place to buy a car All of the employees were considerate and offered help at every turn. Pete Sanchez was the salesperson we dealt with. He keeps his word. If he promis All of the employees were considerate and offered help at every turn. Pete Sanchez was the salesperson we dealt with. He keeps his word. If he promises you something, he delivers. He knows the mercedes line like the back of his hand and listens to what the customer has to say -- pretty rare at a car dealership. Overall, a very enjoyable experience and we wound up purchasing a certified pre-owned vehicle on the first visit. More

Mercedes Benz Sugarland provided me with a great first experience. Pete Sanchez was very kind, encouraging, and patient. He guided me through every step and helped me with the purchase of my first Mercede experience. Pete Sanchez was very kind, encouraging, and patient. He guided me through every step and helped me with the purchase of my first Mercedes. Meeting him was a blessing. More

Buying a new mercedez Terra Kurtz went far and beyond with the customer service . She really fought for us to get us the best deal. She is a fighter !! Effective and produc Terra Kurtz went far and beyond with the customer service . She really fought for us to get us the best deal. She is a fighter !! Effective and productive !! More

Great place One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of V One of the BEST car buying experiences ever. I went in on a Monday at 1:40 pm and was done signing my deal by 3:02 pm! The sales team consisting of VP Sales Sean S., Sales Assoc. Pete S. Delivery Specialist Sara A. , and Finance Mgr. Anil S. were the most professional TEAM assembled. After being told by Sandy at MB-Greenway, I was disliked by PJ their Sales Manager, this sales experience was refreshing. They were HONEST, FAIR, PATIENT, and ATTENTIVE of my needs. The Team, answered all questions, explained the process, and kept the buying experience professional. I love my new 2019 vehicle and I would highly recommend MB Sugarland! I was treated with respect and dignity just as the “guys” purchasing their vehicles were treated. As a female, your car buying experience shouldn’t be intimidating or overwhelming; this is the store where all Females are afforded the same car buying experience as Males. Clients won’t endure high-pressure sales tactics, falsehoods about pricing, and condescending dialogue; what you will receive is the type of car shopping experience you deserve. I highly recommend the MB Sugarland Store for all your vehicle purchase needs. For “inner loopers” like me the drive to Sugarland MAY seem like a world away but I can assure you it’s worth the drive. The Store has more of a FAMILY feel to it as opposed to a major corporate car dealership only interested in moving units. Save yourself the hassle and stress of “wondering if you’ll receive a fair deal” at other dealerships and make the drive to Sugarland, it’s worth it. You will be greeted with a smile and you’ll drive away in your new vehicle with an even bigger smile! More