Mercedes-Benz of Tampa

I’m highly disappointed with Mercedes-Benz. This is my second vehicle I have purchased and my current vehicle has been in and out of the service department since I purchased it.my 2022, Mercede This is my second vehicle I have purchased and my current vehicle has been in and out of the service department since I purchased it.my 2022, Mercedes GLE53 AMG has been a total nightmare my upgraded Bumpster stereo system has been a total disaster since the day of purchase smell of electrical burning from the system has been going on repeatedly my vehicle has been to Mercedes service department several times for weeks at a time at multiple locations and still to this day. The issue has not been resolved. I have received the vehicle back several times with shop foreman stating that the vehicle issue has been fixed but that’s not the case and I’m currently still experiencing this matter. I don’t feel safe at all driving this vehicle with a consistent electrical burning smell inside of the cabin of my vehicle, I’m afraid for me and my family to drive in the vehicle at this current moment so I choose to drive with the stereo off to prevent from any electrical malfunction or even electrical fire, possibly being trapped inside the vehicle there’s been situation where the vehicle would not start. I have to call roadside service and once they reach the location the vehicle tends to start. I am completely over it. More

I purchased my car here and was promised a second key to the vehicle. It's been 7 months! No one will return my phone calls. Nick Credeur begged me to write a good Google review for him after purchasing the the vehicle. It's been 7 months! No one will return my phone calls. Nick Credeur begged me to write a good Google review for him after purchasing the car and promised to deliver the key. I had to edit my review. I've texted left messages. No response. The manager, also named Nick, has not responded to my concerns either. I've tried calling the Parts Department, no answer. EVER. This transaction is not complete. I'm still owed items after 7 months. Customer service here is TERRIBLE! I should have chosen another dealer. I regret buying here. More

I went to this dealership to get the B service for my car which is over-priced, but I went for it and got it done, the advisor seems to be okay and the place is clean, I waited for the service to be done, an which is over-priced, but I went for it and got it done, the advisor seems to be okay and the place is clean, I waited for the service to be done, and always the case anywhere you go they find other things that need your attention, I didn't do none of that at that time, but there was one thing that I wanted done , the part was not available and a little over 2 months to get, and I understand all of that. I received a call and was told that the part is in and need to schedule the service, and they need the car for 2 days and was offered a loaner and scheduled the service to be done 2 weeks from that day. My appointment was at 7:00AM, I got there at 6:45AM , I waited until they opened and drove in and went to see my service advisor and was surprised to see other people had an appointment with the same advisor at the same time and there were other service advisors available and doing nothing, that blew my mind. Had to wait for 30 minutes for my turn, but was informed they may not have a loaner for me. I stated that if there was no loaner available, I would leave. It's unacceptable for them to not guarantee the loaner and should have called beforehand to reschedule. However, a loaner miraculously became available. I took the loaner, and it had fuel between 1/2 and 3/4. I was instructed to return it in that state.2 days passed by and no calls, on the 3rd day I tried calling my service advisor and could not get a hold of him, on the 4th day I called and spoke with another advisor, and he promised to have my advisor call me which he did shortly after and was told that my car will be ready that afternoon. I went over there to pick up the car and on the way there,I filled the gas tank to about 3/4 a little more than what it had when I picked it up. I got there, my service rep was not there, another advisor finished the paperwork and paid for it and asked it is everything okay with the loaner, and I was told yes you're good to go. The next day I see a charge on my credit card for $8.80 from them for 1 Gal. of gas , wow I was very surprised to see this. My bill was close to $2000 and they do this?? I could have called and complain or dispute the charge, but my time is worth way more than that, this will be the last $8.80 this dealership will take from me, i will never go back there again. More

Horrible 12 hour nightmare. Jessica Martines baited us to drive one hour to see a vehicle, which she conveniently DIDNT HAVE when we arrived. 12 hours later the dealership clo Jessica Martines baited us to drive one hour to see a vehicle, which she conveniently DIDNT HAVE when we arrived. 12 hours later the dealership closed. Exhausted, we ended up buying a vegicle that we DIDN'T go there to buy. There was 3 couples being worked over in the finance offices, while we stood by the road after 8pm waiting for AAA to tow the old vehicle home. HORRIBLE EXPERIENCE. Adil the finance Director never sent the "complimentary" set of 4cALL WEATHER MATS as promised for our inconvenience. The bank even reached out to him several times. More

Extremely disappointed with this dealership. We ordered a 2023 Mercedes in January 2023. In this deal we traded our 2013 Mercedes, thinking we would have the new car within two months. Jason, ou We ordered a 2023 Mercedes in January 2023. In this deal we traded our 2013 Mercedes, thinking we would have the new car within two months. Jason, our salesman, called two days after we placed the order to inform us Mercedes was no long accepting orders for the 2023 models. So, now we moved forward on ordering a 2024 model. Jason tells us that we can expect delivery in the third quarter of 2023. We’re without our second car since January and it’s now May! Jason tells my husband he was finally able to give us a production date and sends us the details. This time the tires we requested were wrong on the order. It turns out that Mercedes cannot give us the 21” tires on the AMG53. What! So after all of these months with Mercedes having and selling our old car, and us not receiving anything in return, we finally have to cancel our order and it takes a week to get our check for our old car. And, we had to call several times about this, Jason didn’t call us back when he said he would, and he even gave us the name of another person to get the check from when we drove back to Tampa. Our experience was extremely disappointing. The customer service was very poor, and it appears that Jason knew we could not order the 2023 model when he accepted our old car in trade. It has been very inconvenient, and now we have to start all over again. After purchasing two previous vehicles from Tampa Mercedes, we will never spend another penny with them. I do not recommend this dealership, nor do I recommend the salesman we had to deal with, Jason. I would advise anyone considering Tampa Mercedes to be very careful. We learned the hard way! More